McDonald's
McDonald's 12090 R. Sherbrooke E, Pointe-Aux-Trembles
Review summary

What guests say about McDonald's

Opinions are very mixed, with several customers appreciating fast service, a clean restaurant, and sometimes fresh, hot food. However, many report order mistakes, missing items, long waits at the drive-thru, and service that is sometimes cold or rude. If you go, it’s best to check your order before leaving and not expect a consistent experience.

Summary based on 52 reviews.
2.9
71 evaluations
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Reviews / Ratings for McDonald's

Photo of Laurent Drouin
14 Oct 2026
Source: Google
1.0

Worse McDonald's in montreal

Service
Cooking
Atmosphere
Photo of Magdalena Diane
5 Sep 2026
Source: Google
2.7

I don’t understand why you distribute discount coupons if your employees are not properly trained on how to apply them to an order. Unfortunately, even the manager was unable to process the coupon and did not take the time to clearly explain to us why it was not working. I strongly recommend providing proper training to your employees on how to use these promotions, as well as on customer service. Customers should be treated with kindness, respect, and professionalism, especially when there is an issue with an order or promotion.

Service
Cooking
Atmosphere
Photo of Julie Larosa
4 Aug 2026
Source: Google
2.7

I rarely have complaints, but this Mc Donald’s? The slowest I have ever been to!! At the drive-thru anyways. I kid you not, we waited 12 minutes, in front of the mic where we order. Nobody ever came on the speaker. Other lineup was waiting as well. I ended up driving away without ordering.

Service
Cooking
Atmosphere
Photo of Ravisha Taha
27 Jul 2026
Source: Google
1.0

I ordered iced coffee they gave me Carmel sel iced coffee.

Photo of Juan Pera
2 Jul 2026
Source: Google
1.0

Even though they are only a 6–8 minute drive away, the drivers make delay arrival by up to an hour or more; they accept the order and get lost halfway there, or simply accept it but never pick it up—dragging things out before eventually cancelling

Photo of Joseph Sam
19 Jun 2026
Source: Google
5.0

Perfect service

Service
Cooking
Atmosphere
Photo of Laura Santos
13 Jun 2026
Source: Google
1.0

Food is awfull...they can never get an order right there is always something missing, something done wrong like adding a lot of the wrong sauce. And apart from that this place appears to have called the cops on my husband for absolutely nothing which resulted in an unlawful stop and them taking his car. THIS IS THE WORST MCDONALD'S BRANCH OUT THERE. WATCH OUT. (For anybody wondering, he was just getting food from the drivethu and didn't even have his music on and was calm)

Photo of Jeremy Roy
27 May 2026
Source: Google
4.3

Put the damn salt in the fries

Service
Cooking
Atmosphere
Photo of Dee Syv
26 May 2026
Source: Google
1.7

Service wasn't great..I try not to go there but it's the only mcdonalds in that area

Service
Cooking
Atmosphere
Photo of Alex Louka
7 May 2026
Source: Google
5.0

Always great... Thanks

Service
Cooking
Atmosphere
Photo of Kaiyen Ross
29 Apr 2026
Source: Google
2.3

Foods okay, waited half a hour on my order, when they finally made it, I had to wait 10 more minutes to finally get it

Service
Cooking
Atmosphere
Photo of namit sharma
22 Apr 2026
Source: Google
3.0

Toilets are not cleaned.. too much smelly

Service
Cooking
Atmosphere
Photo of Dimtrios Skountzos
18 Apr 2026
Source: Google
5.0

I love that McDonald's because first off they all know me, I enjoy going there either with my mother, my wife and kids. Atmosphere is great , service is wonderful, very clean.

Service
Cooking
Atmosphere
Photo of tulio diaz
10 Apr 2026
Source: Google
3.3

It is a good place to bring your kids to scream as loud as they can

Service
Cooking
Atmosphere
Photo of laurent legault
24 Mar 2026
Source: Google
1.0

The guy in the drive-through barely spoke french, I had to repeat the order several times until I gave up and went inside to put my order in and they couldn't bother to put any ice in my sprite

Service
Cooking
Atmosphere
Photo of Sarah W
26 Feb 2026
Source: Google
4.7

Good place for a quick lunch, a little noisy but food is perfect.

Service
Cooking
Atmosphere
Photo of Ali Noor
15 Feb 2026
Source: Google
1.0

I honestly can’t believe this. It’s Sunday, I go through the drive-through specifically to order a Fish Burger, and they tell me they don’t have it. How does a huge branch of McDonald’s run out of something so basic especially on a Sunday? It’s one of the most classic menu items. Imagine going to McDonald’s and they don’t have the fish burger available. For such a large and busy location, this is really disappointing and poorly managed. If you can’t keep staple items in stock on weekends, something is seriously wrong. Very frustrating experience THIS IS ALI NOOR & THIS IS MY REVIEW

Service
Photo of Kerem Turk
7 Feb 2026
Source: Google
1.7

Too much oil on the fries and they put ice half of the cup without asking when you order a coke.

Service
Cooking
Atmosphere

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

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