McDonald's
McDonald's 3882 Bd Saint-Charles, Pierrefonds
Review summary

What guests say about McDonald's

The reviews are mostly negative and describe inconsistent service, often slow, with several incomplete or incorrect orders. Several customers also report issues with hours, online ordering, or the drive-thru, as well as a lack of courtesy from the staff. A few comments are positive about the speed, cleanliness, and some meals served hot, but the overall experience seems uneven.

Summary based on 42 reviews.
2.6
64 evaluations
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Reviews / Ratings for McDonald's

Photo of philippe pelletier
9 Oct 2026
Source: Google
1.0

Absolute worst experience ever at mcdonalds ordered at 5:16 got food at 5:50 no forks wrong wrap my sons bread inedible was told by the worker working the cash i dont know how long its gonna take and just walked away to the back where they had about 20 employees with 2 clueless managers never again

Photo of Jade Kjell
5 Oct 2026
Source: Google
1.0

Unfortunately, our recent experiences at this location have been extremely disappointing. On multiple occasions, the dining room has been closed around 10:45–11:00 p.m., despite the posted online hours stating that the restaurant is open until midnight. If the hours have changed, they should be updated online so customers aren’t misled. More recently, my partner went to pick up an online order. It took approximately an hour and a half before we finally received our food. While we were on the phone, a manager asked him for the online order code. When he provided it, the manager told him that we were “early,” despite the order already having been placed about 45 minutes earlier. When my partner reached the pickup window, the same manager then scolded him for supposedly “never” providing the code and said that the order might not even be possible to make. We were told that we might have to place an entirely new order and pay for it again, despite already having paid for the original order. Thankfully, we eventually received our food, but after waiting that long, we were extremely disappointed to find that the food was cold and carelessly thrown into the bag. Mistakes and delays can happen, but the way this situation was handled… from the communication and treatment of the customer to the final quality of the food… was unacceptable. We hope management takes this feedback seriously and addresses both the inconsistent hours and customer service at this location.

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Photo of Gibrane Khoda
30 Sep 2026
Source: Google
3.5

I ordered one wrap at 6:40 pm. I waited 21 minutes and it wasn't even crazy busy. I had asked 1 person, didn't get an answer then had to ask a second person when it was and it was ready then. Still doesn't make sense I needed to wait this long. No acknowledgement or nothing one of people working even had time get out of the kitchen part and speak to one of the guests.

Service
Cooking
Photo of George Ciocoi
26 Sep 2026
Source: Google
1.0

I order yesterday 25 of September 2026 and when I try today to put my receipt in my app it say its already redeemed. One of the employees took my points before I did. Not recommending this place if want to have your points in the application

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Photo of Paul Cunningham
19 Sep 2026
Source: Google
1.0

On Saturday September 19th, 2026 @12:30 I went through the drive through and ordered a 2 cheeseburger trio with an ice tea and a cheeseburger happy meal for my son. The fries for both orders were half cooked and the ice tea was tasteless and very light in color.

Cooking
Photo of Charisma Charisma
17 Sep 2026
Source: Google
3.3

I bought 2 Mc Chicken Habanero and they were yucky cold! My husband and I could not enjoy it! My husband ordered a poutine and that was also equally cold! Yuck! The coke, omg, it was like sugar + flat water! We are never going back to this McDonald's again!

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Photo of Leo Li
6 Sep 2026
Source: Google
3.3

Ordered a blt bagel, they forgot to add sauce and bacon, there’s only an egg and a piece of lettuce inside, way too bland

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Photo of Daniel
5 Sep 2026
Source: Google
3.7

Quicker than most McDs

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Photo of M C
4 Sep 2026
Source: Google
1.0

Not 24 hours. Ordered at 330AM on the app, order went through, we arrive, they closed the drive thru and refused to give us our order that we already paid for!

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Photo of Khurram Arif
27 Aug 2026
Source: Google
1.0

Avoid this place

Photo of Arash Ghorbani Kia
27 Aug 2026
Source: Google
5.0

Very large MCDONALD'S with car way and kids playground. They clean the restaurant fast. A well equipped playground. We always go this restaurant on cold weathers. Lots of table. My kids love toy box. After food they gets balloons and during food they like colouring.opposite of downtown In this MC there is a section to you fill your cup of drinks and catchup. Take napkins

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Photo of Mike Ross
22 Aug 2026
Source: Google
1.0

9PM on a Saturday [Delivery] - They gave me zero sauces for my nuggets, and the mc flurry they gave me looks half full..... what a disgrace. Lazy staff and poor management clearly.

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Photo of Joseph Rizk
20 Aug 2026
Source: Google
1.0

Rude manager, terrible experience, made me wait for 30 min for an order they didn’t do properly. After the food was badly done, food got cold. I ordered a poutine from the new international menu. It was a cheese poutine with bacon. I got cold fries with barely any cheese and 3 pieces of microscopic bacon. I talked to the cashier who told me to wait for the manager. I waited 20 minutes for the manager who was talking to me as he was staring at his phone. He was annoyed of my request to add bacon and gave me 2 pieces of bacon on a napkin. Do not recommend this branch.

Service
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Photo of mary dracos
7 Aug 2026
Source: Google
1.0

I just went through the drive-thru to order a breakfast wrap and a coffee. When I got to the window, I said …. -Good morning to the young man..NO RESPONSE -He barely stretched out his arm with the terminal for payment so I had to reach all the way to him. -He did not mention the amount either -He first handed my coffee to me and I said Thank-you . NO RESPONSE -He then handed over my bag with my breakfast wrap in it. Again, NO RESPONSE - Before I pulled out of the drive-thru, I wished him a good day, still … NO RESPONSE. He literally said NOT ONE WORD at all. No exaggeration. Isn’t common courtesy to answer back to someone who is speaking to you. Everything I said to him should have been said to me instead . If not, then at least respond to the person who IS kind enough to greet someone politely . I came to your establishment and i wasn’t even greeted at all. Instead of eating my breakfast burrito, I’m here in my car texting you all this. Does McDonalds no longer train their employees to greet their customers?

Photo of amanda marin russell
7 Aug 2026
Source: Google
1.0

i wanted chicken nuggets and they game w a hamburger with ketchup and i dont even like ketchup they suck and i hate pickles and ther isllla

Photo of Bill Stankoven
4 Aug 2026
Source: Google
2.0

We went through the drive-thru last night at 11 PM and had to wait 10 minutes per car. I am not sure if there was an incident inside the restaurant, but it made the experience for me and the other people unenjoyable.

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Photo of Bilal 77
29 Jul 2026
Source: Google
1.0

Worst service and very slow 15 mins to get my order...

Photo of Anon
29 Jul 2026
Source: Google
1.0

Just had the worst experience ever. The girl taking the order is rude, I order a strawberry coke, i get a regular coke, i order a cheeseburger, i get no ketchup. There was no confirmation of my order, I ask for a trio, I’m let known at the window there’s no such thing as a cheeseburger trio. Never coming back again. If I could get my $5 back i would.

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Atmosphere
Photo of Amal Fahmy
23 Jul 2026
Source: Google
5.0

all services is very very very good

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Cooking
Atmosphere
Photo of Jonah Autmezguine
18 Jul 2026
Source: Google
5.0

We need more people like Nicolas Kawolski Customer service was unmatched Absolute beauty

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Atmosphere
Photo of Kate Kim
2 Jul 2026
Source: Google
4.3

The place is so clean and nice 👍, but it‘s a little cold 🥶

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Photo of Danny Di Cenzo
30 Jun 2026
Source: Google
5.0

Good. Little work need it on waiting time and smiley faces...

Photo of Al-Daniel Altine
30 Jun 2026
Source: Google
4.0

Service could be better ! But overall 6.5/10

Photo of Abhishek Aggarwal
27 Jun 2026
Source: Google
5.0

Junk food but kids love it...no choice habe to eat here..

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

Features

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