McDonald's
McDonald's 805 Pembroke Street East, Pembroke
2.7
20 evaluations
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Review summary

What guests say about McDonald's

Reviews are very mixed, with an average of 2.4/5 and several complaints about incomplete or poorly prepared orders, especially at the drive-thru. Customers also mention wait times, disappointing service, and poorly maintained areas, including the bathrooms and dining area. That said, a few people found the service fast and the food decent or very good.

Summary based on 15 reviews.

Reviews / Ratings for McDonald's

Photo of Danielle Owens
5 Jun 2026
Source: Google
1.7

Not sure why they’re opening a new location when they can’t even train their managers to treat their customers or coworkers with respect. Quite often they forget a straw, or a fry or napkins. Their quality of service has gone downhill. Better off going to Burger King dis the street or kfc.

Service
Cooking
Atmosphere
Photo of Kelly
4 Jun 2026
Source: Google
3.3

Always hot & fresh! Lovely staff

Service
Cooking
Atmosphere
Photo of Marlene
20 May 2026
Source: Google
2.0

-Staff took a photo of my child participating in a "free activity" without asking for consent?? With the company phone?? Giving the kid an ice cream cone afterwards doesn't mean that they are giving free labor (promotion of how great McDonald's is for the youth) it just was pretty uncomfortable over all. -Also paying extra $$ for a basic meal with a powder for your fries is insulting. -Also has anyone seen the self serving ketchup/straws/paper wipes/drinks counter? I spent a ketchup-less dinner because there is no way I am getting up to go interrupt working staff just for a cup of Ketchup...

Service
Cooking
Atmosphere
Photo of R M
20 May 2026
Source: Google
5.0

Fantastic

Service
Cooking
Atmosphere
Photo of Dan M
12 May 2026
Source: Google
3.3

It is what it is, but last visit I waited 12 minutes for a coffee

Service
Cooking
Atmosphere
Photo of Anon
12 May 2026
Source: Google
1.0

Bought the new refreshes ND were made wrong. Was given attitude for asking to remake. Had no fruit in any of them. Bathrooms are beyond disgusting. Don't recommend you go here at all.

Service
Cooking
Atmosphere
Photo of Jody Wickens
10 May 2026
Source: Google
1.0

Ordered 4 meals from the meal deal menus by number. No fries, no drinks. An hour from home so going back wasn't an option. 🙄

Service
Photo of Bretton Gillespie
10 May 2026
Source: Google
1.0

Came through drive thru at 11:30pm tonight and was 2nd car in line, waited 15 mins for my order. Got home, my nuggest were cold and hard, my 2 drinks were supposed to be root beer and were watered down coke zeros. My wife returned to get the drinks replaced and upon her return they were still watered down root beers. Not impressed, lets hope the new McDonald's has higher standards when they open l, thats where ill be going.

Service
Cooking
Photo of Baby Harley
28 Apr 2026
Source: Google
3.3

Service was shockingly great The big macs were nasty as they added the entire jug of a sauce on both big macs had we checked our food before leaving they would have been remade and the manager would have been notified

Service
Cooking
Atmosphere
Photo of Jessica Tucker
23 Apr 2026
Source: Google
1.7

I'm not sure if you microwave your pancakes or what, today was horrible they literally were hard as a rock and stuck to the plate there's no way I could feed that to my child it looks like they honestly took it out of the garbage can the plate was all dirty that it came on and it looked like a booger was stuck to it as well as a hair 🤢🤮 I took pictures but for some reason it won't let me upload them. Super disappointed I even used my rewards points so it was free but if that's the condition it comes in that I don't want it LOL

Service
Cooking
Atmosphere
Photo of Steven Grant
22 Apr 2026
Source: Google
3.0

You NEED to fix the potholes in your parking lot

Photo of Bysonn H
20 Apr 2026
Source: Google
1.7

The mcdonalds loooks plain and blah. I never sit in.

Service
Cooking
Atmosphere
Photo of Brad Barry
18 Apr 2026
Source: Google
5.0

Great

Service
Cooking
Photo of Anna Christensen
12 Apr 2026
Source: Google
1.0

This mcdonalds constantly has missed items on my order multiple times. Im sorry how do you miss fries on a meal thats insane!

Service
Cooking
Atmosphere
Photo of Emily harwood
9 Apr 2026
Source: Google
2.3

McDonald's has done down hill in atmosphere within sitting area. Not kid friendly anymore. Very basic and bland. The food is fast and efficiently served.

Service
Cooking
Atmosphere
Photo of Garry H
1 Apr 2026
Source: Google
5.0

All good.

Service
Cooking
Atmosphere
Photo of Noor Aldeen Alfahd
31 Mar 2026
Source: Google
5.0

Awesome food with an awesome service.

Service
Cooking
Atmosphere
Photo of Melanie Armstrong
10 Mar 2026
Source: Google
1.0

This location dehumanized people they see almost daily. ZERO care about their customers. Won't spend another dollar at this location.

Service
Cooking
Atmosphere
Photo of Sandra Brix
5 Mar 2026
Source: Google
1.0

Every morning my coffee is wrong I ask for cream and get milk.🤐

Service

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Opening hours

Opening hours
  • Sunday 05:00 - 22:00
  • Monday 05:00 - 22:00
  • Tuesday 05:00 - 22:00
  • Wednesday 05:00 - 22:00
  • Thursday 05:00 - 22:00
  • Friday 05:00 - 22:00
  • Saturday 05:00 - 22:00

Features

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