the staff service was very bad ,i standing to give them order, they do nothing and they ignore me ,and then taking 20minit for my cofee
What guests say about McDonald's
The reviews are mostly negative, mainly because the service is seen as very slow, rude, or inattentive, with several orders incomplete or poorly prepared. Several customers also mention a dirty, crowded, and sometimes uncomfortable place. A few more positive comments note occasional fast service and efficient staff, but the experience seems uneven.
Reviews / Ratings for McDonald's
Every time I order a chocolate milkshake from here they always manage to give me the vanilla one, and they still give me the same vanilla one when I tell them my order is wrong! I just want my chocolate milkshake :(
Very poor service for a coffee wait 15 min
I placed an order at 3:40 AM for a Big Mac combo and an extra large fries. When I picked it up, I was only given the combo. After I mentioned the missing fries, the staff member replaced the medium fries in the combo with a large one, but I still didn’t receive the extra fries I had ordered. Another staff member then stepped in, asked about the situation, and quickly fixed it by giving me the additional large fries. He also kindly asked if I needed ketchup and even offered me mayonnaise. Really thoughtful service. As a restaurant owner myself, I truly appreciate this kind of attitude—responsible, attentive, and proactive. His service stood out compared to others. Thank you! I didn’t catch your name, but you made a great impression.
Shame on you to dilute coffee like that bunch of stingy owners
21 Monday night at 12:30 am I order food and I wait like 1 hour but still they don’t make food they was busy it’s true but they make food very slowly lots of people waiting for food this not fare they have too add more stuff
Literally the slowest McDonalds on the planet, food can be made and prepared faster at any sit-down restaurant. Don't understand how a chicken burger and fries takes 45 minutes to make
Health risk
Last night I came to this McDonald’s. I placed an order, but the staff were very rude and didn’t pay any attention at all.
Burgers dripping in grease. Not given dipping sauce for nuggets. One pack of fries dumped all over the bottom of the bag. Disgusting. Person serving us basically threw the bag at me. Never again.
Very awful place. Dirty, crowded ,bad quality food
It’s pretty quick and efficient
Staff is so bad at making orders they’re always missing articles in my orders
Everytime you go to McDonald's in Atwater, you're gambling. One day, the drink machines are broken, one day, the ketchup is out, another day, both the machine and ketchup is gone. Almost always out of coke zero, you go for coke diet, it's warm and flat, then you're left with zero sugar free options. You order a small fry, you get random unsalted fries that don't even fit the small bag enough. I wish I could genuinely remember days where everything was actually in working order
Very bad cheeseburger, ingredients missing, cheese and patty dry
Normal mcdonalds other then extreme homeless invasion. Playing videos out loud smelling and looking dirty. They even lock down the pop machine, to get a refill i had to ask them to turn machine back on. Stay away if you can. I was here at 7am
If I could give it zero stars, I would
Black Lady has too much rude behavior with customers, bad experience
Friendly hardworking staff but the atmosphere isn't great with homeless people screaming and drug deals taking place in plain sight just outside.
There’s this manager lady that paces around back and forth while you’re eating and she makes me uncomfortable
Homeless shelter, in store aggression, bad service attitude
Customer service is too bad.
20260203 0847am : Served by very efficient team starting with kind Jaime the cashier . Got an EggMcMuffin BLT trio with small orange juice (+30cts). Tasty food at the right temperature but too small to my taste potato croquette and beverage. Total incl tax was $10.57 . The several napkins already in the paper bag order were appreciated. Floor, seats and table clean. End-of-night mumbling fauna present for breakfast, beware. Very busy order counter , mostly take-out, at the exit of the Atwater Metro station/Forum between Ste-Catherine W and de Maisonneuve W, watch your stuff. Clientele of regulars in a hurry. Within Garda Security surveilled Plaza Alexis-Nihon, near IGA and Pharmaprix.
The cheese burger and Poutine are perfectly warm! The service are SO FAST just in less than 3 minutes. 5 - 10 minutes is fine for me if there’s crowds. This is the Fastest McDonald’s of MONTREAL! The Application and paying machine worked by came out the bill. I have occasionally came here for 4 years.
Service nuuuuuulllll!
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Opening hours
- Sunday Open 24 hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
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