McDonald's
McDonald's 20387 Stormont, Lancaster
2.8
35 evaluations
Add your review
Review summary

What guests say about McDonald's

Reviews are very mixed for this McDonald’s: several customers complain about long wait times, inconsistent service, incorrect orders, and sometimes poorly prepared or not very fresh food. Others, however, highlight friendly staff, occasional quick service, and a good family experience. Overall, the place seems convenient for a quick stop, but the consistency of service and quality varies a lot.

Summary based on 22 reviews.

Reviews / Ratings for McDonald's

Photo of Gerard
25 May 2026
Source: Google
5.0

Good community support.

Service
Cooking
Atmosphere
Photo of Katalina Kiaana
25 May 2026
Source: Google
3.0

Standard service and quality We came late at 10:42pm They closed at 11pm on a Friday night

Service
Cooking
Atmosphere
Photo of Steve Kavanagh
24 May 2026
Source: Google
1.0

The absolute worst McDonalds I have ever been to. Bathrooms are disgusting restaurant is just overall dirty and they couldn’t get a special order right if it was life dependant

Photo of Brooke Anderson
24 May 2026
Source: Google
1.0

Unbelievable slow, and washrooms are filthy

Photo of T M
21 May 2026
Source: Google
1.0

Hours are incorrect, online says closes at 11, walked up to the doors at 9:50 and they were locked. All the lights were on.

Photo of Neil McDonough
20 May 2026
Source: Google
1.7

Very slow service, waited 45 minutes for 2 meals

Service
Cooking
Atmosphere
Photo of Tina Catherine
17 May 2026
Source: Google
3.0

Did not wind up ordering as we went through drive through and only cash could be used. Bit of a disappointment as was hungry but I do understand things happen sometimes...

Photo of Penny Romon
15 May 2026
Source: Google
1.0

Absolutely pathetic. Ordered 2 coffees through drive through. One car ahead of us, waited over 10 minutes. This was at 1:40 in the afternoon. And the sad part is, the coffee doesn't even taste fresh.

Service
Photo of elena tompson
7 May 2026
Source: Google
1.0

That has to be the worse customer service ever the staff just wants to argue

Photo of Rene Poirier
2 May 2026
Source: Google
1.0

Waited at drive tru over 10 min wasn’t even busy then I get my food when I say cold it was cold go back to front door it’s lock so go around drive tru again only one car in front took another 10 min to receive another cheeseburger that is cold and bun was so hard unbelievably

Service
Cooking
Atmosphere
Photo of Jane Dewit
1 May 2026
Source: Google
5.0

Great staff.

Service
Cooking
Atmosphere
Photo of Ella Choi
22 Apr 2026
Source: Google
1.0

I stopped by because it said there was a 10% discount if you refueled. Maybe I was just unlucky, but no receipt came out, and even though I tried to prove it on my phone, the 10% discount was not applied. Also, I ordered the spicy chicken burger, and the chicken smell was extremely bad. It was terrible. Please manage your ingredients properly.

Service
Cooking
Atmosphere
Photo of Kevin F
20 Apr 2026
Source: Google
1.0

Ordered two McDouble with fries. Ended up with food poisoning. Avoid this mcdees! It’s dirty

Service
Cooking
Atmosphere
Photo of Douglas Kennedy
13 Apr 2026
Source: Google
4.3

Chicken and shrimp

Service
Cooking
Atmosphere
Photo of Yaasmiyn Davidson
6 Apr 2026
Source: Google
1.0

This location honestly deserves negative stars! They need to just close because no one cares here. It took 30 mins for 4 coffees and 3 hashbrowns.

Service
Cooking
Atmosphere
Photo of Carl Styan
29 Mar 2026
Source: Google
5.0

Always my stop for cheap gas before heading into Quebec.

Service
Atmosphere
Photo of Khalil Delavi
27 Mar 2026
Source: Google
5.0

This place still offer a coffee and muffins combo price , I noticed other stores charge the coffee and muffins separately

Photo of Zeugen Victory
22 Mar 2026
Source: Google
2.0

I ordered a Spicy and Crispy McChicken and asked for it to be fresh, but they still gave me soggy chicken. This is the worst McChicken I’ve ever had.

Service
Cooking
Atmosphere
Photo of Eva L
17 Mar 2026
Source: Google
4.0

Very friendly staff, clean restroom, food...it's McD's...good in a pinch but not the best.

Service
Cooking
Atmosphere
Photo of Juliet Martin
16 Mar 2026
Source: Google
1.0

Do yourself a favor and do NOT stop here. If you order take out make sure you check your order before driving away. We were sold disgusting burnt breakfast with no ketchup (as requested) to force it down. Inedible and gross. What a waste of money and time. Ruined our journey. Uggggh.

Service
Cooking
Atmosphere
Photo of danny DANNY
6 Mar 2026
Source: Google
1.0

IS THERE A COURSE THAT MC DONALD'S HAS TO SHOW THE EMPLOYEES HOW TO STIR THE COFFEE ☕️THEY NEED THIS COURSE BADLY INSANE .THERE EVERYDAY SAME OLD ITS NOT HARD !!!!!!! THIS IS GETTING OLD

Photo of Adam St Denis
28 Feb 2026
Source: Google
5.0

Was welcomed by the lancaster team with smiles and a once in a lifetime experience. The manager was so great with our kids and welcomed them back to make their own mcflurrys! The entire team helped create this experience and put the biggest smiles on their faces!

Photo of sebastien duval
22 Feb 2026
Source: Google
1.0

Terrible service , everyone is angry , i wait 15 minutes for mobile order, they never have the baked goods aha when they do the cookies are burnt. There’s one older lady who’s been there for a long time she’s very Rude . Don’t recommend

Service
Cooking
Atmosphere
Photo of Seavibe Ventures
17 Feb 2026
Source: Google
5.0

Great staff,Fast Service & foods were really fresh! Best McDonalds in Ontario. ♥️

Service
Cooking
Atmosphere
Photo of Estelle Lauzon
15 Feb 2026
Source: Google
2.0

I was in the drive thru for almost 30 minutes. Absolutely ridiculous. Once I paid I was asked to wait some more at station 3. I don’t know what’s happening in there but I ended up waiting another 15 minutes. A 45 minute wait for fries and chicken nuggets????

Reviews are also available in French.

See reviews in French

Add a review

Share your experience in seconds.

0/500
Your review will be published immediately.

Opening hours

Opening hours
  • Sunday 06:00 - 22:00
  • Monday 06:00 - 22:00
  • Tuesday 06:00 - 22:00
  • Wednesday 06:00 - 22:00
  • Thursday 06:00 - 22:00
  • Friday 06:00 - 22:00
  • Saturday 06:00 - 22:00

Features

Meal Kinds
Online Services

Missing information?

Help us improve this restaurant profile.

Update the profile