McDonald's
McDonald's 180 Bd Maisonneuve, Gatineau
2.5
26 evaluations
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Review summary

What guests say about McDonald's

Most reviews mention slow service, incomplete or incorrectly taken orders, and a reception that is often cold or inattentive. Several customers also mention cleanliness and organization issues, especially in the restrooms and at the counter. A few people, however, say they received good service, especially at certain times, with staff who were organized and quick. The experience therefore seems very inconsistent from one visit to the next.

Summary based on 26 reviews.

Reviews / Ratings for McDonald's

Photo of Charles Ogemah
29 May 2026
Source: Google
5.0

Awesome staff

Service
Cooking
Atmosphere
Photo of Chris Creaturo
22 May 2026
Source: Google
1.7

Slow, slow, slow, quite slow drive thru, or waiting in store. Enough is enough- Whoever you are as a franchise owner, You should look in the mirror and sell your dismal store

Service
Cooking
Atmosphere
Photo of Татьяна
21 May 2026
Source: Google
2.0

They didn't put sauces and the whole hacking happy meal

Service
Cooking
Atmosphere
Photo of Marcela Rozee
10 May 2026
Source: Google
1.7

Tried telling the person at the drive through I had an order number. They essentially hung up on me and refused to serve me when they heard me speak English. Had to wait for the next person to let them know. There was no technical difficulties as I heard her talk to the car behind me as soon as I pulled away. Incredibly rude.

Service
Cooking
Atmosphere
Photo of Alberto Rideau
5 May 2026
Source: Google
1.0

I’ve ordered from this location twice now, and both times I was served a raw Junior Chicken. This time it made me throw up everything I ate, and now I’m dealing with food poisoning. Absolutely disgusting.

Cooking
Photo of jennyfer saba
3 May 2026
Source: Google
2.0

Spent 15 minutes trying to them my order and they got it wrong regardless. My cup came half empty and i asked for extra sauce in the bag got none.

Service
Cooking
Photo of Veronique St.jacques
2 May 2026
Source: Google
3.3

Service is slow and they don't listen to you when you order.. you have to repeat more than twice..

Service
Cooking
Atmosphere
Photo of fazou
16 Apr 2026
Source: Google
1.0

Dry ahh service

Service
Atmosphere
Photo of Julie Harrison
11 Apr 2026
Source: Google
2.0

Asked for a quarter pounder and got this...dissapointed

Service
Cooking
Atmosphere
Photo of Meaghan
2 Apr 2026
Source: Google
3.7

Very small location, and super busy at lunchtime with students. Standing room only and not easy to maneuver through the restaurant. Despite being busy, coffee was made quick!

Service
Cooking
Atmosphere
Photo of Angelica Vaillancourt
22 Mar 2026
Source: Google
1.0

Worst McDonalds in Gatineau. If you get drive thru, make sure you check your bag because they ALWAYS forget something. It’s pathetic

Photo of Stephanie Buissiere
27 Feb 2026
Source: Google
4.3

Food is good. Service is alright.. depending on the day and who's working I guess.. alot of socializing amongst staff in my experience.

Service
Cooking
Atmosphere
Photo of Jack Kelly
14 Feb 2026
Source: Google
1.0

Only one ordering screen worked causing chaos and no queuing system. I only wanted a drink so very quickly gave up.

Service
Atmosphere
Photo of FILS MUREMYI
3 Feb 2026
Source: Google
5.0

New Branch at Main is perfect 💪🏽

Service
Cooking
Atmosphere
Photo of Shilo Croskrey
21 Jan 2026
Source: Google
1.3

Over 10 minutes for a junior chicken meal. Ridiculous

Service
Cooking
Atmosphere
Photo of Lokesh Deepu
1 Jan 2026
Source: Google
1.0

Worst Place Ever. Basic things like Washrooms and Water is also not provided.

Service
Cooking
Atmosphere
Photo of UserUser218 UserUser218
31 Dec 2025
Source: Google
2.5

We stopped in for lunch at this McDonalds with our 4 year old child. While we were eating, a homeless man came into the restaurant asking for change. When people didn't give him money, he became angry, started swearing at guests, including families with children. The staff DID NOTHING. In fact, they offered him a free coffee. He stayed and continued aggressively asking guests for money, harassing a young student and asking why he couldn't afford to give him money while he was working on a laptop and asking how much his laptop cost. He raged for 10 minutes about how selfish everyone was and how he hoped there were rats in our burgers. I was waiting for the staff to do something and they did nothing. I will never return to this McDonalds again.

Service
Cooking

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

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