McDonald's
McDonald's 20 Montréal Toronto, Dorval
2.9
39 evaluations
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Review summary

What guests say about McDonald's

Reviews are very mixed: a few customers appreciate the coffee, cleanliness, and the quick or friendly service at times. However, several mention order mistakes, long wait times, and drive-thru service that is often seen as rude or poorly organized. Overall, the place seems fine for a quick stop, but it’s best to check your order before leaving.

Summary based on 39 reviews.

Reviews / Ratings for McDonald's

Photo of Jihad Karkouti
21 May 2026
Source: Google
3.7

The place is not perfect but they can get the job done, though do not order Uber from there, they will ignore making your order and its not going to be presented right. I recommend going in there in person.

Service
Cooking
Atmosphere
Photo of Rio O
14 May 2026
Source: Google
4.0

We had a lovely experience overall. The ordering process was efficient, the staff interacted with us kindly, and the food was prepared very well. The environment felt inviting and relaxed. I’d happily recommend this place to others looking for good food.

Service
Cooking
Atmosphere
Photo of alexis lockless
11 May 2026
Source: Google
2.0

Polite and nice staff but when I got home and opened my food… this was how my burger was literally thrown into the wrapping which wasn’t even closed properly… add to it they gave me the wrong cookie.

Photo of Dennis Mendez
6 May 2026
Source: Google
1.0

service is not good except for one agent who took the time to call back and make things right. so i added one star just because of the great work she did.

Service
Photo of Maninder Singh
4 May 2026
Source: Google
1.0

Worst McDonald’s experience ever. I was overcharged for my order, and at first I didn’t notice because I didn’t check the amount right away. Later, when I explained what happened, instead of helping me properly, they acted like I was the problem. They first said I didn’t pay. When I told them I had paid, they demanded proof. I showed them the proof, but even after that, the girls at the drive-thru kept questioning me, asking how I paid more than the order total. I already explained that I didn’t check the amount at the time, but they kept repeating the same thing and made me feel like I was lying or trying to steal. The way they handled the situation was extremely rude, unprofessional, and embarrassing. Instead of apologizing for overcharging me or trying to fix the issue, they treated me with suspicion. No customer should be made to feel like a thief after showing proof of payment. Very bad customer service. I will never visit this McDonald’s location again.

Service
Cooking
Atmosphere
Photo of xMarshallx
2 May 2026
Source: Google
4.0

Place has been spruced up and service is much better!

Service
Cooking
Atmosphere
Photo of Jordan w
22 Apr 2026
Source: Google
1.0

Terrible drive through service. I waited in line for 20 mins in their double lane. Only for the person who arrived later than me to get their order taken first. When I told them about it they said “move on” how hard is to work at McDonald’s. Terrible.

Service
Cooking
Atmosphere
Photo of Presley Laramee
11 Apr 2026
Source: Google
1.7

Asked for a mccrepe with bacon egg and cheese I got a single crepe in the bacon mccrepe wrapper 🙄🙄🙄🙄🙄

Service
Cooking
Atmosphere
Photo of golfosiozios
25 Mar 2026
Source: Google
1.0

Check all your items before leaving the drive thru. I had to repeat myself many times to get my order right. Despite it appearing properly on the screen, instead of getting a McGriddle i got an egg McMuffin and instead of a decaf latte i got a decaf black coffee. It was early in the morning and there was no lineup. No excuses.

Service
Cooking
Atmosphere
Photo of Emily Howard
23 Mar 2026
Source: Google
5.0

Never get my order wrong… Thank you!

Service
Cooking
Atmosphere
Photo of Ishtar
21 Mar 2026
Source: Google
2.0

long line at drive through

Photo of Juusipi Nalukturuk
20 Mar 2026
Source: Google
4.7

I like when someone cook for me hehehehe

Service
Cooking
Atmosphere
Photo of Sand Tak
17 Mar 2026
Source: Google
4.0

It was one of the cleanest McDonalds in Montreal.

Service
Cooking
Atmosphere
Photo of Kidd
17 Mar 2026
Source: Google
2.3

Drive thru personnel was very rude and grouchy

Service
Cooking
Atmosphere
Photo of Kevin Ponczok
5 Mar 2026
Source: Google
1.0

All night shift workers need to be fired it's ridiculous that I need to wait over 1 h for them to make my food the owner should be looking for new employees and make huge changes in his environment and get people who want to work

Service
Cooking
Atmosphere
Photo of Mike Nadeau (“music108”)
27 Feb 2026
Source: Google
1.0

Terrible make sure you check order and get receipt very untrained staff would not return money for items never received and they did nothing

Service
Cooking
Atmosphere
Photo of Taras O
25 Feb 2026
Source: Google
5.0

Decent service, orders are done right. Much better and safer than those hood mcdos in downtown MTL or Montreal Nord

Service
Cooking
Photo of fei Xiao
18 Feb 2026
Source: Google
1.0

My coffee ready like 20mins and when I ask they said it’s not ready yet. They even did not go check .

Photo of dubith salazar
7 Feb 2026
Source: Google
5.0

Excellent

Service
Cooking
Atmosphere
Photo of Collins Kofi Qaku
30 Jan 2026
Source: Google
5.0

Clean environment

Service
Cooking
Atmosphere
Photo of Mike Lyons
26 Jan 2026
Source: Google
1.0

Worst customer service I’ve ever had

Service
Cooking
Atmosphere
Photo of tekmech tekmech
16 Jan 2026
Source: Google
5.0

Been many times, this was a peak hour, And was impressed, how they served So many people all in such a short time. Congrat from me and those happy people, including the kids. It was like families night out, including Workers, who just finished work. You have the best manager and crew Ever in a million mcdonalds that i have Been world wide. Felicitation at tous cette equipe, qui travail comme des Pro chez Mc Do. Hurrah hurrah

Service
Cooking
Atmosphere
Photo of Denise Paquette
11 Jan 2026
Source: Google
5.0

I did car through but every time I go there the people are always so friendly and ready to serve

Service
Cooking
Photo of deepinder sooch
5 Jan 2026
Source: Google
1.0

Drive thru - they messed up orders ! Telling them multiple times still got the wrong food items !

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

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