McDonald's
McDonald's 7003 Chem. de la Côte St Luc, Cote Saint-Luc
Review summary

What guests say about McDonald's

The reviews are very mixed, but most mention slow and often disorganized service, especially at the drive-thru. Several customers also report order mistakes, missing items, and a lack of cleanliness in the dining area and drink stations. A few people, however, had a good experience, with courteous service, a correct order, and food that was considered fresh. Overall, this McDonald’s seems inconsistent: it can do the job, but expect delays and missing items.

Summary based on 40 reviews.
2.8
52 evaluations
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Reviews / Ratings for McDonald's

Photo of Sergio X
8 Oct 2026
Source: Google
2.3

Coupons delivered into mail boxes at end of August or beginning of September which are expired 4 months ago, some places accept and some just tell you at the window that they're expired and making people pay in full. What's the point of putting expired fliers in order to lure people in. Done with this garbage place.

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Photo of tre nics
29 Sep 2026
Source: Google
5.0

Fries and meals are always nice and hot

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Photo of N B
22 Sep 2026
Source: Google
1.0

Slowwww. Long wait times for drinks? 20 mins wait for a drink from a machine.

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Photo of Zaiad0re
7 Sep 2026
Source: Google
1.0

Idk who the hell is working here but there’s something wrong with them. I usually order at this location and they take 20 mins at most to deliver my food. Today, they not only took 45 minutes but they also gave me a completely wrong order. Im super dissatisfied with this location. Dont bother ordering from here.

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Photo of Anne
7 Sep 2026
Source: Google
1.7

Very disappointing experience. Today I went to McDonald’s hoping to enjoy a burger, but unfortunately, the whole experience was frustrating and unpleasant. We used the self-ordering machine and went through the entire process. At the very end, when we were ready to pay, the screen suddenly went back to the start menu. Our time was completely wasted, so we had to go to the cashier and wait in line again. After placing the order, we then had to wait a very long time for our food. What concerned me even more was the food-handling and cleanliness. One customer noticed the manager touching a burger with her bare hands. Honestly, that was very disturbing to see. Good luck to whoever ended up eating that burger. Proper food-handling and hygiene should always be taken seriously. The dining area was also very dirty. The floors and tables were messy, and there didn't seem to be anyone assigned to clean the tables after customers left. The area where customers get their drinks was especially disgusting and disorganized, with everything looking messy. Overall, this was not the experience I expect from McDonald’s. The ordering system, long wait, food-handling practices, and lack of cleanliness all need serious attention. I hope management takes customer feedback seriously and improves the hygiene and service at this location.

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Photo of Dimitri B
29 Aug 2026
Source: Google
1.0

Service at the drive thru is the slowest ever.

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Photo of Leila A.
22 Aug 2026
Source: Google
1.0

I ordered large fries around 11:10 pm and my order wasnt ready until 12 am im deadass the workers are in the back eating my food I hope everyone there gets fired

Photo of Noah fefergrad
20 Aug 2026
Source: Google
4.0

Excellent place

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Photo of Martin L
15 Aug 2026
Source: Google
1.0

It's been 3 times in a row that they serve me old and burned apple pies, the filling is hard as rock. No label with date of preparation

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Photo of It'sMe And You
13 Aug 2026
Source: Google
1.0

What a joke... many mcdonalds can give your burgers or fries before 12pm not them. Also they left me on hold for almost 20m while I was ordering. I decided to go directly to the cashier (via drive tru) and the girl was chilling and talking with other people? And I asked her do you realize that mid order you just left and never came back? No excuse nothing this is a level of disrespect I've never seen

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Photo of Samira
7 Aug 2026
Source: Google
2.3

The drive thru dispatch was very rude , yelling at my kids says don’t yell , unacceptable behaviour towards kids

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Photo of Divine Grace Manibloc
25 Jul 2026
Source: Google
1.0

They keep missing items from my orders. I placed another order today, and once again, two items were missing.I paid properly yet I still received my order incomplete. This has happened several times already and it's really frustrating.

Photo of Davos Lloyd
23 Jul 2026
Source: Google
5.0

Quite a good McDonald’s

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Photo of alireza yahya
13 Jul 2026
Source: Google
1.0

Very slow and disorganized, also they do not follow McDonald's recipes properly.

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Photo of K
10 Jul 2026
Source: Google
2.0

Food delivered was well packaged. My whole order was complete. Quarter pounder patties were lacking some salt flavour. Apple pie was burnt. Overall meal was edible but not very enjoyable.

Photo of Waqas Ahmad
5 Jul 2026
Source: Google
4.7

Always ready

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Photo of Tommy Burnside
21 Jun 2026
Source: Google
1.7

The worse place I have ever been to, service stinks. About 5 people behind the counter, but you still wait about 10 min. to get just a Coffee. If it were not so close to home, I would never step foot in this so called McDonald's. To many young people working there with no Experience, and no MANNERS. And no one ever hears from the Manager, he or she, should be FIRED for the way this place is run. My last visit for me

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Photo of Lorne Freeman
18 Jun 2026
Source: Google
3.7

The people doing the preparing do a very messy job. If I order a bagel with cream cheese, a lot of the cheese is on the outside of the bagel. With the burgers the condiments are put on in a messy way.

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Photo of comet
10 Jun 2026
Source: Google
5.0

Thank you Josh for my wonderful service! He was very kind and thoughtful throughout my order.

Service
Photo of Glenvill Babu
27 May 2026
Source: Google
3.7

26/05/27 I just pass through the drive through staff were very impolite and I ordered through mobile app usually if they don’t have something they will ask for alternative but this time they just ignore and told me you need to cancel and re order just because there was no chocolate milk. And both counter service were bad for drive through since 2022 I buying from there it’s first time. Re think and teach your staff some manners.

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Photo of Sophie Kim
24 May 2026
Source: Google
1.0

I buy a large Putin size here once a week. Today, the portion is only half, and the sauce is too small. It's almost like French fries. There's no sauce. Can't it always be similar food? What I ordered is always the same food... but the food that comes out is so different.

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Photo of Alanna Albert
18 May 2026
Source: Google
2.0

All franchises are different. It depends on the owner and the staff. Is the owner present? Does your staff have e the experience in running a restaurant? Or do you hire kids to run your business? We went for an ice cream. Good thing. Because food took way too long. Five people were working but only 2 were actually working. Wow! The place was dirty, where patrons, who did not remove their waste, remained on the table the entire 30 minutes O sat outside. Gross....Bugs... Will I go back? Nope.

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Photo of Manuel O
15 May 2026
Source: Google
4.7

We had a stellar time here recently. The checkout process was seamless, and the staff greeted us with genuine smiles. The food exceeded our expectations, and the environment was cozy and inviting. I will surely be back to try something different next time. It’s a solid choice for a good meal.

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Photo of Francis
11 May 2026
Source: Google
2.7

The entrance makes you almost have to walk through the drive-thru. Tight entrance. Tight interior drink machines are right at the entrance and create traffic towards the cash. Not Recommended for a wheelchairs or if you're willing to get hit by a car in. Food is good but it's badly made design from McDonald's

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

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