McDonald's

Pier-Luc Theberge (21 reviews)

2 Nov 2026

Source: Google

1.0

I ordered ar the digital kiosk, in a restaurant with a few customers already waiting. Nobody was at the counter. Orders were coming out painfully slow (think ome every 15 minutes) and clearly the employees in the kitchen were not fulfilling them. After 30 minutes I addressed to one of them, asking if I could get my meal.or a refund. I was told not to worry. They went back to the kitchen never to be seen again. I had to leave 10 minutes later, after a full 40 minutes, without the meal I paid for. It's going to be hard to escalate for a refund, because the kiosk was out of printing paper, on top.of everything. This place is an absolute disaster.

Aubrey Bechard (2 reviews)

1 Nov 2026

Source: Google

1.0

we placed a mobile order around 10:30 and got there around 10:40ish, we waited in the drive thru for about 10 minutes then tried to go inside which the door was locked, so we attempted to go through the drive thru again and waited another 5 minutes and it was around 10:55 and the person from the drive thru going "we are closed" and we said we had a mobile order what do we do and she just kept repeating "we are closed" and we asked about a refund and she said we are getting one yet we are still waiting on the refund.

Alec Silluzio (3 reviews)

11 Oct 2026

Source: Google

1.7

The service was unreasonably slow, waited at the speaker for 15 minutes before we were even asked for or an order. We were in the line from in total (from order to receiving food) for a total of an hour and it was only a medium fry and dr. Pepper. To add insult to injury the fries were cold. Just proof that the poor health impacts of fast food are no longer out weighed by the affordability and speedy service. Neither of those things exist for fast food anymore.

Natalia Miller (20 reviews)

10 Oct 2026

Source: Google

1.0

Absolutely ridiculous experience. I waited 30 minutes just for my order to be prepared. Thirty. Minutes. At this point the kitchen is slower than the line at the border. I’ve crossed US Canada borders faster than it took to get a burger and fries. Completely unacceptable. Fix your staffing and processes — this is not okay

Del Potter (78 reviews)

4 Oct 2026

Source: Google

1.0

Very disappointing experience. I waited 15 minutes for “fresh” coffee, only to receive it lukewarm. They remade my order (#254), which took another 12 minutes. After nearly 30 minutes of waiting due to their mistake, the manager still charged me for a refill. Mistakes happen, but poor customer service is a choice. I’ll be taking my business to Dunkin’ going forward.

Renée L (21 reviews)

28 Sep 2026

Source: Google

2.3

Terrible service. No one at the cash register to take orders, you'll have to use the impersonal kiosk. Food was very slow.

Emily Mank (2 reviews)

22 Sep 2026

Source: Google

4.7

Very busy. Only one of 4 kiosks working. Staff was polite.

Sean Finnell (36 reviews)

21 Sep 2026

Source: Google

2.0

18 minutes for a burger and this place calls itself fast food. Found out the people working here just let it sit out and get cold and I had to literally spend 5 minutes trying to get their attention to get me my now cold food. No offer to make it right. Disgusting service.

Robbie Francis (2 reviews)

16 Sep 2026

Source: Google

1.0

Not only is it no longer "fast food" it is never right and when you have to wait to get it it is never warm even. Called of course and the manager said she has not had anyone complain "today" . Short staffed because the kids went back to school. It happens every year. Bottom line is the service is slow even when you okay your order online. Its obvious by the reviews there are issues. Ridiculous.

Randy jarvis (29 reviews)

8 Sep 2026

Source: Google

5.0

Very nice place

aaron merlin (285 reviews)

2 Sep 2026

Source: Google

5.0

Same great flavors we are all fermilure with since you were a kid..over a billion served daily..clean and clean restrooms as well

Andrew DeLong (7 reviews)

22 Aug 2026

Source: Google

1.0

Poor experience at best. Went through the drive through today (Sat, Aug 22, 2026). Ordered ahead of time via mobile app in order to make sure I got my order on time. Got to first window at 9:50 am and got recipt. Got to second window and was asked to wait at the third window for my order. Waited there until 10:15am, when I had to call the restaurant in order for them to get my breakfast to me and my son. They said that they thought I had left. When they delivered the food to me, it was barely even warm and they had forgotten the drinks (which I had them go get before I left). Then they forgot the straws. All of this while I watched 10 other drive throughs get their orders. The "management" at the Champlain NY McDonalds is sub-par at best. Better off going to the Dunkin next door. If I could give them a 0/5, I would. 1 star is being generous.

Bill Jenkins (49 reviews)

19 Aug 2026

Source: Google

1.0

Canadians and Americans should absolutely boycott this racist, discriminatory and rude McDonald's location like the plague!!! After paying for our meals we decided to eat our food in their parking lot. Although near a reserved pickup spot, we clearly parked outside of those those spots, near a grassy area in the parking lot. At the time it was not busy either inside nor outside the restaurant nor in the parking lot. While eating we were loadly approached by a McDonald's staffer who said that management wanted us to stop eating and immediately move our car. We politely told this "Karen type" woman we were almost finished eating and would move as soon as we were finished. She immediately started yelling at us, saying quote "that's not how we do things here in America" while looking directly at our Quebec Canada license plates. She then took a picture of our car's plates and said she was going to call the police. I am an American citizen and attorney and took great offense at such clearly ethnically motivated hatred and racism directed at Canadians. My Canadian wife and I have purchased from this McDonalds over 100 times in the past because of its close location to Canada just off the NY Thruway Rte 87, last exit to the Canadian border. This arrogant behavior by an American company and employee is exactly why Canadians are presently effectively boycotting America. As far as calling the police, well my consulting firm represents a large segment of the New York State Troopers, and they don't take kindly to racism either. Needless to say, we don't plan to ever purchase food from this McDonalds again. Shame on them!!!

Myriam Cossette (13 reviews)

15 Aug 2026

Source: Google

2.3

Waited more than half an hour for the food for 5 people and others had time to order and eat before we get food

Linda Andrews (14 reviews)

12 Aug 2026

Source: Google

5.0

Very clean, fast service. Bathrooms were very clean, especially after the boarder crossing into the USA.

Gerrod Segear (17 reviews)

2 Aug 2026

Source: Google

1.0

Messed up my order and left before I could point it out

Mikael (22 reviews)

25 Jul 2026

Source: Google

2.0

OMGGG THIS MCDONALD is jot the one in the movie hahaha 40 min waiting for a small order like 3 mcdouble ….

Ron (22 reviews)

12 Jul 2026

Source: Google

5.0

This location is very close to the border - Was very impressed with the cleanliness of it!

Frank Coletta (31 reviews)

11 Jul 2026

Source: Google

1.0

Incompetent staff and extremely slow…be prepared to add 1 hour for your quick stop on your road trip if you stop here. It’s so bad, I decided to leave a review for McDonald’s!!!!

Hal T (90 reviews)

10 Jul 2026

Source: Google

5.0

Bathroom water is very hot

Serge Dossoine (3 reviews)

3 Jul 2026

Source: Google

3.0

Supposed to be a fast food but sometimes I waited 45 min or more... So now before ordering I check people that wait

Cathy Arruda (1 review)

29 Jun 2026

Source: Google

1.0

I went to the Champlain NY restaurant. I placed my to go order and went thru the drive-thru to get my food. When I pulled my car over to check my order, I noticed they did not give me the happy meal I paid for. So, I went thru the line a second time to get the meal. The gal working asked if I wanted to upgrade the size of fries or take the apple slices. I requested apple slices. When I got home, my grandson asked me where his apple slices were. I thought maybe they upgraded the size of the fries instead of giving us the apple slices, because they were not in the happy meal. But, that did not happen either. I am so thoroughly disgusted with this location. I wish for once, just once that they could get the orders correct. But, for some reason, they struggle with doing that. It will not hurt my feelings if I never purchase food at a McDonald’s again.

B C (632 reviews)

19 Jun 2026

Source: Google

5.0

McDonald's ice coffee is honestly my favorite ice coffee. Dunkin' is my second choice, Starbucks is bitter and overpriced, and Tim Horton's is inconsistent. Having the McDonald's app, you can score one for 99 cents. Not to shabby in this economy. I wheel'd into this location on a sleepy friday morning, low and behold, they got truck parking. Right on the border, only about 5 minutes from the Canada line. Service was good, friendly staff and clean store.

Charles J. (44 reviews)

9 Jun 2026

Source: Google

3.0

Clean place

Brent Gosselin (138 reviews)

18 May 2026

Source: Google

2.7

Drive thru, wrong order, Fries were cold, 2 trios and one was wrong, hard to believe. SOMETIMES I think it may be on purpose.. What ever it McDonalds, who knows what we're eating..lol