McDonald's
McDonald's 5011 Rue Sherbrooke O, Westmount
2.9
15 evaluations
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Review summary

What guests say about McDonald's

Reviews are very mixed, but the overall trend is rather negative, with wait times often being long and service sometimes slow or brusque. Several customers also mention poorly prepared orders or inconsistent food quality, while others find the staff friendly and the order correct. It’s a McDonald’s that can do the job in a pinch, but the experience seems to vary from one visit to the next.

Summary based on 15 reviews.

Reviews / Ratings for McDonald's

Photo of Palpix Palpatine
11 May 2026
Source: Google
1.0

THE WORKER AT MONDAY AT 9:40pm or something like that HE PRETENDED TO PUT OREO INSIDE MY MCFLURRY 👹👹👹👹

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Photo of Tamiyana
6 May 2026
Source: Google
4.3

LOVE the staff here!!! Have never had any problems, they're always smiling and friendly! Excellent service Excellent work ethic from the managers! :) and I mean, mcDs is McDs: food is always pure satisfaction. Thanks for your service, guys!

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Photo of H girl
23 Apr 2026
Source: Google
1.0

Rude staff during the weekdays ! Especially that older lady that is there every morning !!!! Never will come back .

Photo of Michael Greene
28 Mar 2026
Source: Google
2.0

I was enjoying my coffee and reading, when an unwell person started rambling loudly to himself. So loudly that I decided to go to the Starbucks next door. Where is the security? Where is the respect for the other patrons? No one responded. Awful service.

Photo of Lax King
11 Mar 2026
Source: Google
1.7

Honestly debated posting but after over a day of my stomach hurting I’m livid. Ordered to go on the app and while eating my breakfast sandwich in the car, I taste what felt like cigarette ash in my sandwich. Absolutely disgusting. Stomach has been off since.

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Photo of Herbert Ruiz
10 Mar 2026
Source: Google
4.0

Good place to get your Big Mac.

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Photo of Dean Dyckow
21 Feb 2026
Source: Google
3.7

Mcdonald's Slower than normal service But kind personnel

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Photo of Angel Funes davalos
19 Feb 2026
Source: Google
2.0

There was a hair in my food

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Photo of Felipe Cordero
6 Feb 2026
Source: Google
2.3

For sure you can do it better. Using the right lettuce (the one in you have in the menu image). And preparing the right burger. Where's the cheese? Nowhere. And at least preparing it with more love.

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Photo of Noel Domingo (“Jr.”)
4 Feb 2026
Source: Google
5.0

The signs are confusing but besides that so far so good

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Photo of J Pour
26 Jan 2026
Source: Google
2.0

I usually order the egg sandwich with an English muffin from the breakfast menu because it’s an easy way to judge the quality and speed of service. Unfortunately, at this location, it only highlights how poorly everything is run. The waiting time is extremely long, even for simple orders, and the service feels completely outdated—like nothing has changed or improved since 2014. This place seriously feels stuck in the past ⏳😑. The egg sandwich quality was disappointing: poorly assembled, inconsistent, and clearly rushed. • Egg sandwich: ⭐️⭐️ (2/10) — overcooked, dry, and lacking freshness • Americano coffee: ⭐️⭐️ (2/10) — weak taste, and the water flavor was off, which suggests the machine hasn’t been properly cleaned in a long time ☕🚫 Washroom cleanliness was also below expectations: • Washrooms: ⭐️⭐️⭐️ (3/10) — not clean enough and poorly maintained 🧼❌ There is no parking available at this store, which makes stopping here even more inconvenient 🚫🚗—especially considering how long you end up waiting inside. To be honest, this is easily one of the worst McDonald’s locations in Montréal. It feels like a training ground for brand-new, inexperienced workers, and it really shows. The staff are clearly not professional yet, and the lack of proper supervision or management is obvious. Final verdict: • ⏱️ Waiting time: ⭐️ (1/10) • 🍳 Food quality: ⭐️⭐ (2/10) • ☕ Coffee quality: ⭐️⭐ (2/10) • 🧼 Cleanliness: ⭐️⭐⭐ (3/10) • 🚗 Parking: ❌ Not available ⭐ Overall experience: 1.5 / 10 I won’t be coming back to this location unless there are major changes in management, training, and overall standards.

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Photo of K A
4 Jan 2026
Source: Google
2.7

It's McDonald's, consistently average food. This location the service was very slow but friendly enough. Did take 5+ minutes at the counter to be acknowledged. No kiosk, so if the app isnt working, you have no choice but the counter.

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Opening hours

Dining room
  • Sunday 00:00 - 23:00
  • Monday 06:00 - 23:00
  • Tuesday 06:00 - 23:00
  • Wednesday 06:00 - 23:00
  • Thursday 06:00 - 23:00
  • Friday 06:00 - 00:00
  • Saturday Closed

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