I don’t usually leave negative reviews, but after this experience I felt compelled to share it. I tried calling the restaurant four or five times ahead of my visit to place a preorder. I was picking up food with my young daughter and knew parking in that area downtown can be very difficult. Unfortunately, no one answered any of my calls. When we arrived, I even had to park briefly in front of a fire hydrant because there was nowhere else to stop. When I walked in, there were no other customers in the restaurant, yet the employee behind the counter didn’t even look up from the show they were watching on their laptop. Instead, they simply told me to use the self-order computer. The ordering computer was extremely slow (almost like 90’s dial-up) and the touchscreen barely worked. It took me nearly 10 minutes just to enter my order, which was very frustrating. During that time, I still had to ask the employee questions twice anyway. Meanwhile, my daughter was approached by an unhoused person asking her for money while I was stuck struggling with the ordering machine. After finally completing the order, I went to the employee only to be told that the restaurant was cash only — not even debit cards were accepted. I asked where I might be able to withdraw cash nearby, and the employee simply replied “I don’t know,” without even looking up from their computer. At that point, I decided to leave. The overall impression was not just poor service from one employee, but a general lack of care or respect for customers. Based on this experience, it seems clear that customer service is simply not a priority here. Unfortunately, I can’t recommend this place. There are many other businesses that will appreciate your time and money.
