Lou's Pointe-Claire

Salomé LEMPERNESSE (3 reviews)

5 Apr 2026

Source: Google

2.7

My partner and I had a dinner date here a few weeks ago and received the worst service we’ve ever experienced. Our waitress took our order and then ignored us/abandoned us the rest of the night. She didn’t inform us that she had messed up our food order and we ended up waiting over forty-five minutes for a plate of pasta. I also had to refill our own water but thankfully was right next to the water station! A very kind busboy ended up serving us the rest of the night and even offered us free cake and bread for the inconvenience!! Our waitress ended up only coming back to bring the check and get gratuity. It’s unfortunate when employees bring their personal problems to work and let it affect the service. Unfortunately we’ll only be back if some staff members learn to leave the drama at home and stop gossiping on the job. Tuna carpaccio was yummy tho!!

MILLY (6 reviews)

27 Mar 2026

Source: Google

2.7

I was quite disappointed with my experience at Lou’s. I had heard great things, so my expectations were high. The food was good, but the service was very lacking. We ordered a bottle of wine and had to remind our server multiple times, as well as two other staff members, and never received it even after finishing our meal. Our server seemed more focused on drinking &chatting behind the bar than attending to our table. It wasn’t very busy, which made the lack of service even more surprising, especially as tables seated next to us were served promptly. Unfortunately, the service overshadowed the overall experience.

Peter Arsever (29 reviews)

19 Mar 2026

Source: Google

5.0

Very nice place. Food is very good and the service is top notch. The restaurant is small which adds to the cozy atmosphere.

Genevieve Em (4 reviews)

17 Mar 2026

Source: Google

5.0

Attentive and knowledgeable team. Manager working March 8th was very hands on and a great host. Nice to know that there are still some restaurants out there that still give great importance to the service industry. Added bonus that it’s a West Island gem. Thanks for a great evening.

Adrian Khatri (38 reviews)

13 Mar 2026

Source: Google

4.0

Great overall atmosphere, I really admired the cozy vibe attributed to this spot. The food was tasty, the service was a tad bit slow, it took us a while to get our meal but the server was very kind.

Mailly Monaco (28 reviews)

9 Mar 2026

Source: Google

3.3

Food was quite good but service one of the worst I’ve had a while. Those from the restaurant staff that we interacted with were nice although, it took about an +1 hour to get our food, asked for the bill and after we waited 15 mins (and still nothing) we got up to find a waiter to ask, part of our meal was missing and we were told the wrong price for the special of the night that we ordered. Low staff can definitely be a contributing factor, but being given a heads up at the beginning of the service would help. We got there at 6:15 and were out at 9.

Christina W (1 review)

8 Mar 2026

Source: Google

5.0

We had a lovely experience here. We were served by Maggie and she was very sweet and suggested amazing options which we will be back to have again! The baked scallops and the homemade bun is to die for.

Anthony M (5 reviews)

26 Feb 2026

Source: Google

5.0

Always a fantastic meal. Everyone is super friendly and knowledgeable.

Nat (200 reviews)

25 Feb 2026

Source: Google

1.0

The food arrived cold and looked like it had been sitting for a while. The pasta was dry, the sauce lacked flavor, and the chicken was overcooked. For the prices charged, I expected much better quality. Presentation was sloppy, and the portion sizes were small. Extremely disappointing.

Chantal Parisien (28 reviews)

22 Feb 2026

Source: Google

5.0

Maggie, was so personable Very cozy place

Jennifer Maks (8 reviews)

17 Feb 2026

Source: Google

5.0

Soooo happy that we now have a restaurant like Lou's in the West Island! Amazing food, cocktails, service. So many signature dishes that keep us coming back for more. Would highly recommend!

Ka T (73 reviews)

23 Jan 2026

Source: Google

5.0

Love this place, amazing food!

audrey (59 reviews)

15 Jan 2026

Source: Google

3.7

Friendly staff. Very limited menu. Expensive, and the food wasn't anything to rave about.

Patricia Brassard (18 reviews)

10 Jan 2026

Source: Google

5.0

Amazing evening at Lou’s. Sat at the bar and was served by the sweetest waitress/bartender ever Haylo! She was amazing. She gave us great recommendations. The food was delicious with amazing presentation and they were very assiduous with the cutlery, plate changes, water, drinks, etc. We highly recommend the tuna carp, the cesar salad, crab cake, the scallops, the brioche, the rigatoni. I forget the name of the desert but like just look at it like unbelievably yum. Seriously great fun cozy vibes, good drinks, good service, amazing food. 10/10 would recommend.

iman vaghefi (205 reviews)

7 Jan 2026

Source: Google

3.3

Despite having a good number of servers in the restaurant, it took about 10 minutes for someone to come to our table, ask if we wanted water, and bring us the menu. It seemed like they had just started their shift, as they were busy talking among themselves.

Hollow (“五郎”) (3 reviews)

31 Dec 2025

Source: Google

5.0

Came here on newyears’ eve and everything was just… amazing. This is far beyond any restaurant I’ve been to, including service. Justine was also an amazing server who was patient with all of our requests and was very nice to us. Foods were cooked to nothing but perfection, would come again and would recommend to everyone who loves tasting new food.