I would like to express my frustration regarding the handling of my Easter order. I placed my order in advance for paska and meat products with delivery before the holiday. Throughout the entire week, I called multiple times to confirm details, and at no point was I informed of any potential issues with the delivery. Only on Friday was I suddenly told that delivery would not be possible because I supposedly live too far away. At the same time, I was promised that they would “figure something out” and resolve the situation. However, on Saturday, right before the holiday, a completely different reason appeared — the order amount was allegedly too low. I find this behavior completely unprofessional. You delayed until the very last moment, leaving me with no opportunity to order everything I needed elsewhere. As a result — a ruined mood and disrupted holiday preparations. UPDATE: Your response, unfortunately, has only increased my frustration, as it is misleading and significantly distorts the facts. I would like to clearly outline what actually happened. When I first placed the order, I did intend to include a cottage cheese paska, but I was immediately informed that it was not being made this year. After that, my order was accepted in full, and the discussion was specifically about delivery. Throughout the week, I called several times (3–4 times) because I received no follow-up. Not once was I informed about any issues — not regarding the order amount, delivery, or distance. On the contrary, during my last call on Friday, I was reassured that everything possible would be done to arrange the delivery. And only on Saturday, right before the holiday, new reasons suddenly appeared — first the distance, then the order amount. This sudden change of explanations at the last moment is what is most concerning. If I had been honestly informed from the beginning that delivery was not possible, I would have had the chance to order everything I needed elsewhere. Instead, the situation was dragged out until the very last moment, and now your response presents a version of events that does not reflect reality and appears to be an attempt to justify the situation after the fact. This is exactly what unprofessionalism looks like. I would also like to note that similar situations have occurred before. Last year, my order was only delivered close to midnight after repeated assurances throughout the day that it was “on the way.” This can hardly be considered professional either. Finally, I would like to point out that I have every right to leave a review based on my own experience. The fact that you mention the absence of a “positive comment” is inappropriate and only reinforces the impression of unprofessional communication. The situation this year — where I was effectively left without my order right before the holiday, followed by inconsistent explanations — appears, at the very least, non-transparent and raises serious concerns about how your business is managed. None of the three delivery options you are now lying about in your response were ever offered to me at any point!!!I would not recommend you under any circumstances. Je souhaite exprimer mon mécontentement concernant ma commande de Pâques. J’ai commandé à l’avance avec livraison, et malgré plusieurs appels durant la semaine, aucun problème ne m’a été signalé. Au contraire, vendredi on m’a assuré que tout serait réglé. Ce n’est que samedi, à la veille de la fête, que différentes raisons ont été avancées (distance, puis montant). Ce changement de version à la dernière minute est inacceptable. Mise à jour Votre réponse est trompeuse et ne reflète pas la réalité. Si j’avais été informée à temps, j’aurais pu commander ailleurs. Résultat : préparation gâchée et situation justifiée après coup. Je considère ce comportement comme non professionnel.Votre réponse est trompeuse et ne reflète pas la réalité. Cette déformation des faits et ces mensonges augmentent mon indignation. Je ne recommande pas cet établissement en raison de son manque d’honnêteté.
