4.3
35 evaluations
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Reviews / Ratings for Le Chic Shack

Photo of Robby
28 Mar 2026
Source: Google
3.3

​5 Stars for the location, 3 Stars for the poutine. ​If you’re a foodie on a quest for the city's absolute best cheese curds, you might want to keep searching. However, if you want the best seat in the house, this is it. It is the perfect spot for a first-timer to sit down, grab a meal, and take in the Fairmont Le Château Frontenac—arguably the most beautiful landmark in Canada. It’s definitely worth the stop for that atmosphere alone! ​The food itself is a bit of a mixed bag: ​The Poutine: The fries are closer to a homemade breakfast potato style—still very tasty, but not your traditional homestyle fries do you expect to hive in Quebec city or the province or Quebec. If you're looking for that classic "greasy spoon" crunch, this isn't quite it. ​The Burgers: These were the surprise highlight! Absolutely delicious, juicy, and well-prepared. ​Final Verdict: Come for the iconic view of the Chateau, stay for a burger. and maybe try Poutine somewhere else unless you're really hungry and it's still better than any other poutine in Canada outside of Quebec.

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Logo of Le Chic Shack
Restaurant response
Response added on 15 Mar 2026
Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que vous avez passé un bon moment avec nous au Chic Shack. Vos commentaires nous font chaud au cœur et nous motivent à continuer d’offrir une expérience authentique, chaleureuse et de qualité — autant dans l’assiette que dans le service. Au plaisir de vous accueillir de nouveau et de vous offrir une autre belle expérience. L’équipe du Chic Shack
Photo of Amin Nejatian
27 Mar 2026
Source: Google
5.0

Great restaurant

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Photo of Nick Payne
19 Mar 2026
Source: Google
2.3

Mid food mid service premium prices

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Restaurant response
Response added on 22 Mar 2026
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre que votre visite au Chic Shack n’a pas été à la hauteur de vos attentes. Ce n’est clairement pas le standard que nous souhaitons offrir, et votre commentaire nous aide à nous améliorer. Si vous êtes à l’aise, vous pouvez nous écrire directement au [email protected] afin que nous puissions mieux comprendre la situation et corriger ce qui doit l’être. Merci encore pour votre retour — il compte vraiment pour nous. L’équipe du Chic Shack
Photo of Nico Cassidy
19 Mar 2026
Source: Google
5.0

Had a great experience as a family at the chic shack. Super kind servers and really delicious food.

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Response added on 19 Mar 2026
Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que vous avez passé un bon moment avec nous au Chic Shack. Vos commentaires nous font chaud au cœur et nous motivent à continuer d’offrir une expérience authentique, chaleureuse et de qualité — autant dans l’assiette que dans le service. Au plaisir de vous accueillir de nouveau et de vous offrir une autre belle expérience. L’équipe du Chic Shack
Photo of Geoff Myra
15 Mar 2026
Source: Google
5.0

Delicious burgers, wonderful service & great atmosphere!! Absolutely recommend.

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Restaurant response
Response added on 16 Mar 2026
Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que vous avez passé un bon moment avec nous au Chic Shack. Vos commentaires nous font chaud au cœur et nous motivent à continuer d’offrir une expérience authentique, chaleureuse et de qualité — autant dans l’assiette que dans le service. Au plaisir de vous accueillir de nouveau et de vous offrir une autre belle expérience. L’équipe du Chic Shack
Photo of Roger F
15 Mar 2026
Source: Google
2.3

Went there due to an extremely positive review in an article on how to spend a 3-day vacation in Quebec City. It was an utterly disappointing experience with the food. We had the weirdest classic poutine, and below average burgers with poor choice of unappealing smelly cheese. Even the chocolate milkshake tasted bland and lacking the taste and color of chocolate. The fries were alright though, but that's about it.

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Restaurant response
Response added on 15 Mar 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. Our burgers were developed with the input of a chef, and we place a strong emphasis on the quality and selection of our cheeses, which are chosen for their flavor and character. Taste is very personal, and it’s possible that these profiles simply didn’t match your preferences. Regarding the poutine, you are correct that our version is different from the classic one. This is a deliberate choice on our part, and we clearly mention it on our menu as we like to offer a slightly different take on this traditional dish. That said, we are genuinely sorry that your overall experience was disappointing. We hope to have the opportunity to welcome you again and that you might try other items on our menu that could better suit your taste.
Photo of karl vonstein
6 Mar 2026
Source: Google
1.0

To preface, I visited Québec with my French Canadian girlfriend and my Dutch friend who used to live in NB but now lives in the Netherlands. Stopped at this restaurant to potentially get lunch but first my friend needed to urgently, and quickly use the restroom. There was no one at the front desk so I told him to go and then we’d get seated together after. A male, dark haired, server came to seat us, we explained that we were waiting for a friend to be seated and then he went on to talk about how this was not a public restroom, and that there’s one across the street… clearly not understanding that we wanted to be seated, and that we were waiting for our friend. I understood the point of view and apologized, so did my friend. But this left a bad taste that lingered throughout our holiday in Québec. Clearly customer service is not this establishment’s forte. Merci beaucoup.

Service
Photo of Paul
24 Feb 2026
Source: Google
5.0

Great burgers and cold drinks with a nice outdoor patio for enjoying the beauty of Old Quebec City.

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Restaurant response
Response added on 8 Mar 2026
Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que vous avez passé un bon moment avec nous au Chic Shack. Vos commentaires nous font chaud au cœur et nous motivent à continuer d’offrir une expérience authentique, chaleureuse et de qualité — autant dans l’assiette que dans le service. Au plaisir de vous accueillir de nouveau et de vous offrir une autre belle expérience. L’équipe du Chic Shack
Photo of Tony Tsang
19 Feb 2026
Source: Google
5.0

All the employees are friendly and the poutine is peak

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Logo of Le Chic Shack
Restaurant response
Response added on 8 Mar 2026
Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que vous avez passé un bon moment avec nous au Chic Shack. Vos commentaires nous font chaud au cœur et nous motivent à continuer d’offrir une expérience authentique, chaleureuse et de qualité — autant dans l’assiette que dans le service. Au plaisir de vous accueillir de nouveau et de vous offrir une autre belle expérience. L’équipe du Chic Shack
Photo of Filthy Bush
14 Feb 2026
Source: Google
2.0

My fellow Canadians, on behave of all our crying ancestors, I apologise. The American reviews are too strong. They should call it -2.0 poutine for the fact it wasn’t a poutine. I thought my bush was filthy, wait until you have the le braisée.

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Photo of Wahb Heepa
1 Feb 2026
Source: Google
5.0

I absolutely fell in love with this branch! The location is stunning, especially with those massive glass windows offering a breathtaking view of the Fairmont. It’s mesmerizing to just sit there and take in the scenery. The experience was made even better by their Poutine—it was delicious and honestly one of the best local dishes I’ve tasted in Quebec. Highly recommended! In short, it was a piece of heaven and I was lucky to be served by two beautiful angels called Mélia and Sara

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Photo of Rajkiran Natarajan
31 Jan 2026
Source: Google
5.0

Rated as a high end poutinerie and diner. I got the braised beef poutine. Superb. Great service. And located right in the heart of old Quebec coose to the tourist attractions. Interior has a nice vintage vibe, and the staff are super friendly

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Photo of Ryley N
18 Jan 2026
Source: Google
5.0

Good food, even better service! Thank you to the kind, tall, blond gentleman who ensured that we had the best experience possible! Also, gluten-free options.

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Restaurant response
Response added on 22 Jan 2026
Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que vous avez passé un bon moment avec nous au Chic Shack. Vos commentaires nous font chaud au cœur et nous motivent à continuer d’offrir une expérience authentique, chaleureuse et de qualité — autant dans l’assiette que dans le service. Au plaisir de vous accueillir de nouveau et de vous offrir une autre belle expérience. L’équipe du Chic Shack
Photo of David Kirwan
14 Jan 2026
Source: Google
5.0

Great lunch there. Two of us had burgers and one had a salad. Staff were great!

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Restaurant response
Response added on 15 Jan 2026
Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que vous avez passé un bon moment avec nous au Chic Shack. Vos commentaires nous font chaud au cœur et nous motivent à continuer d’offrir une expérience authentique, chaleureuse et de qualité — autant dans l’assiette que dans le service. Au plaisir de vous accueillir de nouveau et de vous offrir une autre belle expérience. L’équipe du Chic Shack
Photo of Daniel
14 Jan 2026
Source: Google
4.0

Salted caramel maple whiskey milkshake was awesome. Bison burger was great, but I feel like it could have been better (the meat and the buns. Either make a smash burger or don't cook it so thoroughly. The fillings were perfect). I like that they make their own sodas although I didn't get to try them. My biggest issue is that the price is insane. Spent $50 for a burger and drink for 1 person, didn't even get fries

Logo of Le Chic Shack
Restaurant response
Response added on 15 Jan 2026
Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que vous avez passé un bon moment avec nous au Chic Shack. Vos commentaires nous font chaud au cœur et nous motivent à continuer d’offrir une expérience authentique, chaleureuse et de qualité — autant dans l’assiette que dans le service. Au plaisir de vous accueillir de nouveau et de vous offrir une autre belle expérience. L’équipe du Chic Shack
Photo of Lee Woods
2 Jan 2026
Source: Google
3.3

Ate here as a walk-in: had noted it was the closest restaurant to Chateau Frontenac where we were staying and the menu looked interesting. Got seated without issue and ordered a burger, chicken burger and a poutine to share. We also ordered two boozy milkshakes (although we found out when the bill arrived that only one of the two contained alcohol - the Maple shake on the menu has a boozy cousin which is the one I ordered, but not the one I got). The burger was good, but unfortunately the chicken was overcooked and chewy to the point I couldn't finish it. The poutine was very good - in a super savoury mushroom sauce and served with grated cheddar. Service was OK but largely absent (I think tables in the window where the customer is facing outward can cause this unfortunately).

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Logo of Le Chic Shack
Restaurant response
Response added on 6 Jan 2026
Merci d’avoir pris le temps de partager votre expérience. Nous sommes heureux de savoir que vous avez passé un bon moment avec nous au Chic Shack. Vos commentaires nous font chaud au cœur et nous motivent à continuer d’offrir une expérience authentique, chaleureuse et de qualité — autant dans l’assiette que dans le service. Au plaisir de vous accueillir de nouveau et de vous offrir une autre belle expérience. L’équipe du Chic Shack

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Opening hours

Dining room
  • Sunday 08:00 - 21:00
  • Monday 08:00 - 21:00
  • Tuesday 08:00 - 21:00
  • Wednesday 08:00 - 21:00
  • Thursday 08:00 - 21:00
  • Friday 08:00 - 21:00
  • Saturday 08:00 - 21:00

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