La Cour des Palmiers

kajal sareen (21 reviews)

15 Feb 2026

Source: Google

1.0

We had made a Valentine’s Day dinner reservation two weeks in advance for 9:30 PM, expecting a special and smooth evening. Instead, it turned into a complete disaster. When we arrived right on time for our 9:30 PM reservation, the girl at the front who seated us casually informed us that the kitchen was closed. Closed? At 9:30 PM? On Valentine’s Day? When our reservation was literally for 9:30 PM? Why the hell was this not mentioned earlier—either when we booked two weeks ago or at any point before we showed up? To make it worse, we could clearly see other tables still being served food. People around us were receiving their meals while we were denied service. How does that make any sense? Why were we singled out and refused food when others were still dining? As if that wasn’t bad enough, our drink order took 30–40 minutes to arrive—and only after we had to remind them. No apology, no urgency, no effort to make up for the situation. The entire experience was unorganized, unprofessional, and honestly embarrassing. Valentine’s Day is supposed to be special, and they completely ruined our night. We planned ahead, made a reservation well in advance, and were treated like an afterthought. A total disaster. Would not recommend.

Karren Wan (29 reviews)

15 Feb 2026

Source: Google

5.0

We are a family of 4 and had the pleasure of spending Valentine’s Day at the Palm Court at The Ritz-Carlton, and it was nothing short of magical. From the moment we were seated, the atmosphere felt luxurious and refined — the perfect setting for a special afternoon tea. The live pianist was absolutely excellent, adding a beautiful touch to the entire experience. The music created such lovely ambiance without ever overpowering our conversations. As for the drinks — perfection. The matcha latte was hands down the best I’ve had: smooth, vibrant, and perfectly balanced. The masala chai was rich and comforting with just the right amount of spice, and the London Fog was delicately fragrant and creamy. The pastries were delicate and beautifully presented, the scones were perfect — tender on the inside with just the right golden exterior — and paired wonderfully with the accompaniments. The savory mise en bouche selections were absolutely delicious, adding a flavorful touch to the traditional tea experience. Having previously visited the Louis Vuitton Café in New York, I can confidently say that our experience at the Palm Court was just as exceptional! Between the elegant setting, attentive service and exceptional tea selection, it was a nice way to celebrate Valentine’s Day. I would absolutely return for another afternoon tea!