We came as a group of 10 people with children for lunch. We arrived at 12:10pm and didn’t have a reservation but they were nice and accommodating at the front to set us up a table. Once seated, nobody explained to us that there’s a QR code for the menu, so we waited a little until we noticed the one QR code, which was not obvious, on a promotions menu. We got our orders taken but it then took an hour to receive our food. From the time we arrived at 12:10pm, to being seated and ordering, we received our food at around 1:40pm. Worst part is the children’s’ food came last and other people who we noticed arrived after we did got their food before. Nobody came to proactively apologize about the long wait due to being short staffed and very busy, until we flagged the server to ask as it had been a while and our children were very hungry. In the meantime they brought us a small plate of fries to share. In hindsight we should’ve realized it was a mistake to come during a busy game like the Champions League, but for a popular sports restaurant you’d think it wouldn’t be an issue. The ambiance for the game was nice. Despite speaking with the staff, we didn’t get any compensation for the long wait except the bowl of fries. The food is very overpriced-one basic nachos with added chicken is $35+tax, if you want to add guacamole it’s an extra $5.75 so you’re looking at over $40 for a nachos which is outrageous.
