The woman working the drive thru today April 5th at 5:00pm should be retrained or switch to another job. Very snarky and rude just because we were english customers. We spoke french at first but, switched over to english as we're more anglophones and she absolutely refused to speak english and smiling with a huge grin on her face repeating the question until we would respond back in french.. to which we did but, she was CLEARLY playing a political power trip. Why should the customer be the one going the extra mile to accomodate the employee? BOTH languages should be spoken and understood by the staff.. which she did understand..but,didn't want to switch very obviously! I do restaurant reviews locally and will be sure to notify my followers to avoid this place for rude service. Good day!
Reviews / Ratings for Krispy Kreme
ok donuts, better option out there in the donut world, Homer donits for example
Delicious donuts and Excellent service! The staff were friendly and quick, I will definitely go back.
Great donuts lab fun to watch
The place is very dirty, food all on the floors and no one is bothered to clean it up. For a new store will not come again.
Amazing doughnuts. Sooo fresh they melt in your mouth
The customer service was good and it was clean! The place is well decorated but the consistency of the donuts left me unimpressed so airy it was like biting into nothing and the dough had no flavor. I prefer Homer's 🤷🏽♀️
Expensive
Slow service and got my order wrong
A disappointing experience yesterday, March 16. The girl at the cash was quite rude, never smiled,and made the interaction feel uncomfortable for me and my little daughter as if we were a pain in her day!!A little friendly attitude goes a long way, especially in customer service. I hope management addresses this, as it really affects the overall experience.
Really good donuts
Its great to have Krispy Kreme back in laval. You can see how its made and its a great spot to enjoy yummy donut.
So good and the girl and the girl at the window was a sweetheart Def recommend !!
My boyfriend and I entered the shop and we noticed a lot of people were waiting at the cash and everybody seem confused about where to order because all the employees were not paying attention to the customers, talking to each other’s and were on their phone. I had to asked myself where to order my food. We wanted to get original glazed donuts but they were unavailable, two minutes later, she said that it was “just here” on the racks but they were there the whole time I asked if there’s any. The people that was in front of us were still waiting for their donuts, which it was just there the whole time. I will give 5 stars for my donuts and if I could give zero for customer service and would’ve give zero.
Very good
AAA
I ordered a dozen variety donuts on Uber Eats with instructions, and I got 12 plain donuts. This Location on numerous occasions gives a horrible experience.
Too expensive
Angel is the best ! Thank you :)
Great donuts, quick service, clean place. Would recommend the donuts.
Nice experience! They give away 1 free donut by Child!
No one at the drive thru, I've waited for 4mn. Really bad service
Shoutout to Princesse at Krispy Kreme for the excellent service! Friendly, professional, smiling and genuinely caring.
Super
Fresh donuts you can find in Montreal, fresh from the oven! Cannot go wrong with these donuts and their drinks are surprisingly good. Just as the ads they make it almost identical.
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Opening hours
- Sunday 07:00 - 22:00
- Monday 07:00 - 22:00
- Tuesday 07:00 - 22:00
- Wednesday 07:00 - 22:00
- Thursday 07:00 - 22:00
- Friday 07:00 - 22:00
- Saturday 07:00 - 22:00
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