Service was painfully slow despite the restaurant being less than half full (Food serving time is fine. Just the waitress and waiter service was slow). One of our orders was completely missed, there was no apology or acknowledgment of the mistake. After finishing our food, we asked for the bill and waited over 15 minutes. A male staff member with very curly hair cleared our bowls and said he’d bring the check but never did and didn’t even communicate this to our server. After all that waiting, our female server came and asked if we wanted the bill, clearly unaware we’d already requested it. This shows a total lack of teamwork and communication. When the bill finally arrived, we were rushed through payment, which made the whole experience feel careless and unprofessional. This visit completely ruined our evening. This is not the level of service Kinton used to be known for. Management seriously needs to step up and properly train staff on basic communication, accountability, and guest experience. This happened Tuesday, January 20 around 6:15 PM. Overall, a huge disappointment and not worth returning if this is the new standard.
