This place is simply the best! We are enjoying delicious food, friendly, quick service, and a cozy, relaxing atmosphere at the diner. Highly recommended.
Reviews / Ratings for Kalapaw Cuisine Philippine
We recently dined at Kalapaw and had a confusing and frustrating experience at checkout. After receiving our printed receipt, we said we wanted to pay cash. The first waitress told us we could not pay cash because it was “already in the system,” which confused us. Another waitress stepped in and mentioned something about tax and that it couldn’t be changed, but she was mumbling and not talking clearly. When we explained that staff usually ask customers whether they are paying cash or card before printing the receipt, she responded in a clearly defensive, confrontational, and argumentative manner. She insisted that it was entirely the customer’s responsibility to inform them and repeatedly said they “work differently here” and have their “own rules.” Her tone felt aggressive and dismissive, as if she was talking back to the customer rather than trying to resolve the issue professionally. As people who have worked cashier jobs ourselves, this explanation did not make sense to us. We asked to see the policy she was referring to and were told to speak to the owner instead. When the owner came, she explained that once the transaction is entered into the system, it cannot be changed because they would be charged a penalty. From the conversation, it sounded like some cash payments may not be entered into the system and that taxes might not be charged when customers pay cash. This raised a serious concern for us. Is it legal for a restaurant to accept cash, not input the transaction into the system, and not charge GST and QST? Taxes should be applied equally to all customers regardless of any payment method. That said, the food itself was good, and we enjoyed what we ordered. The waiter did apologize in the end, which we appreciated. But those don’t cancel out the fact that the situation escalated because of poor communication and tone from staff. A simple, calm explanation at the start would have avoided the entire conflict. Clear communication, consistent procedures, and better customer service would go a long way.
Ukoy is not the way I expected. It's full of flour only no shrimp even the squash is too little.
Food are really good. I love everything but specially try the kalamansi letche flan for dessert, its superb!!! The servings are big too, so be careful if you don't want to end up having a lot of bags to go! This is why whenever people would ask me to recommend a filipino restaurant, i always recommend Kalapaw. Truly a taste of home.
This place is a gem. Parking is easy, and the service is incredibly warm and welcoming. They have lots of choices on the menu, but the Lomi Overload was definitely my favorite—absolutely delicious! The portions are huge, so you definitely get your money’s worth. Highly recommend if you're craving a real Filipino feast!
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Opening hours
- Sunday 11:00 - 21:00
- Monday Closed
- Tuesday Closed
- Wednesday 11:00 - 20:00
- Thursday 11:00 - 21:00
- Friday 11:00 - 22:00
- Saturday 11:00 - 22:00
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