Extremely unprofessional and disrespectful service. I went to redeem a free milkshake and asked to change the flavor. The old lady at the counter refused, saying they needed to save ingredients for later customers, even though the store was still open for about two more hours. What crossed the line was her saying directly to me that “you just want to change a free milkshake” and telling me to “come back tomorrow instead.” This was not an explanation. It was judgmental, dismissive, and humiliating. A promotional free item is still a valid offer. Customers should not be shamed or accused for using it. Even if substitutions were not allowed, there is no excuse for speaking to a customer in this manner. A clear lack of professionalism and basic respect.
