First off, I want to start by saying that the tea was good and it's such a cute place! My bad experience comes from the fact that I'm severely allergic to pistachios, and I didn't find this spot to be very allergy-friendly. My English-speaking friend booked the tea experience. When we arrived, I informed our waiter that I was allergic to nuts, especially to pistachios. They let us know that we should have told them in advance. I retraced my friend's steps making the reservation online as she had told me there was no spot for indicating dietary restrictions. I was able to find that the tea shop asks to inform them about food allergies 72 hours ahead, but it was "hidden" in their policy, on which we had to click and which was only available in French. It was not mentioned anywhere else, not even on the ticket. Therefore, there is no way my English-speaking friend could have been easily aware of this, but I am still good to accept the blame on that one. The staff was very friendly and still offered to try to accommodate my needs, by bringing me a separate plate and by offering me nut-free options. However, my nut-free options ended up being served on the same plate as the options containing pistachios, right next to them, which was a massive cross-contamination risk in my opinion. Furthermore, when they removed the pistachio macaron from the plate (which even ended up falling on my fork), they did it with the same gloves they used to manipulate the other macarons. There again, I deemed the cross-contamination risks to be too high, and I didn't end up eating anything. Therefore, I would recommend people with severe nut allergies avoid this place. I would also recommend the tea shop makes it easier for people to report allergies or dietary restrictions, as well as aquires knowledge about cross-contamination and improves their practices to deal with allergies to make them safe. I am only flagging this for safety reasons, as I would not like for this place to close down or get in trouble by inadvertently causing someone to have an allergic reaction. I like that there is a good option for tea in Hull, and I'm hoping to feel safe enough to eat there one day.
