Jack Saloon DIX30

Jean-Sébastien Sauvé (2 reviews)

10 Mar 2026

Source: Google

5.0

Super service!

Restaurant response

Response added on 11 Mar 2026

🤩🤩🤩

camille-eve (7 reviews)

5 Mar 2026

Source: Google

5.0

Super

Restaurant response

Response added on 5 Mar 2026

🤩🤩🤩

Juliette Miranda (3 reviews)

28 Feb 2026

Source: Google

4.7

I have always loved Jack Salon. For years, I used to go at least twice a week. It is a very special place for us—we used to go when we were dating, and now we are married. The music, the food, and the cocktails have always been amazing, which is why it was one of our favorite spots. Unfortunately, this past Saturday we had the worst customer service experience of our lives. We arrived around 9:45 p.m. Everything was normal at first. We sat at a table next to the restroom, and we were kindly told that the table would be removed later so we could dance, which was totally fine. Our server took our order, and a staff member removed the table—everything was smooth and friendly, just like the service used to be. After that, my husband and I went to sit at the bar, where there were four available seats. Our server kindly served us our cocktails, but a bartender (a woman with black hair, glasses, and a tank top) told us three times that we had to leave the bar stools because they were reserved only for customers ordering directly from her or her coworker. We explained our situation, but she still insisted that we move. I want to point out that there were two additional empty seats, and no one was waiting in line to order. Despite this, her attitude was uncomfortable and humiliating. We became very upset and decided to leave. Our friends, who were about to arrive, met us at another bar where we spent the rest of the night. Normally, a couple does not just order one round of drinks, and we had no idea that the bar stools were supposedly “reserved.” What is most disappointing is that this situation completely ruined our experience. My husband is still upset, and tomorrow he does not want to go back because of the way this person treated and humiliated him. Honestly, we feel like we may never return. My concern is: how many other customers has this employee treated this way? I am speaking up because I also work in customer service, I was manager of a hotel, and this kind of behavior seriously affects the guest experience. We have traveled extensively, and something like this has never happened to us. It was truly degrading. I genuinely value the place and its concept, I am not lowering the overall rating due to one bad employee. Overall, the place is great—although, sadly, this experience has left us feeling like we may never go back.

Ghia El Zoubeir (2 reviews)

28 Feb 2026

Source: Google

5.0

Love it !

Restaurant response

Response added on 28 Feb 2026

🤩🤩🤩

stephane coutu (22 reviews)

22 Jan 2026

Source: Google

3.3

Service was kind of slow. Waitress and barmaid talking to each other without paying attention to us. The food is good and the place also good enough. Myself as a F&B Manager I think the service could be better.