We got the hoggy platter to share and enjoyed every bite! The corn ribs were by far the standout, we even ordered extra!
What guests say about Jack Saloon Dix30
The place is appreciated for its festive atmosphere, live music, and decor, with many customers enjoying going there to drink, dance, and have a great night out. The service is often described as very good, professional, and welcoming, especially with certain staff members. However, several reviews mention very long waits, orders being forgotten, and inconsistent food, with dishes sometimes cold, too salty, or considered too expensive for the quality.
Reviews / Ratings for Jack Saloon Dix30
Amazing staff and amazing vibe. Best place for drinks and hanging out in the Dix30 neighborhood. Food is good and ambiance is overall great.
Excellent service and food, cool vibe
Reservation at 7pm but almost didn't get a table and, once seated, at 9pm still no food. Walked out without eating
We didn't get served at all Got 10% discount Nevertheless it ruined our party
Arrived at 9:15pm… server told us to sit in a section because it is the best service there meaning hers… 20 minutes later still had never came to see us… we left and went to McKibin’s Irish pub next-door and had service within two minutes with our food and drinks within 15.
I went there to get a drink and they let us hang for 15mins all we wanted was a cocktail and water it was 5pm
I take a old fashion drink. No taste of bourbon, no zest and load of ice in my glass( is not a old fashion, really not a this price to). Order entre crevette flècher(16$), we receive 3 shrimp whit bacon no smokey. I need to go search my fourt and napking.So on 50$ bill, 2 drink and 1 entre we are not good whit 66% of the order. Weird place when i thinks are a western place.
Great decor. For atmosphere, it was a Tuesday 6:30PM and a handful of customers. Staff made efforts to speak in whatever language we preferred. We ordered 2 cocktails, then the brisket with an extra side of onion rings. Our food arrived almost immediately. It was explained that the brisket is already cooked. I’ve never seen brisket like this. Used to seeing it in shaved strips or tender enough that sometimes it could even look like pulled pork. This was not the case. It was lukewarm without much flavor. Hard to cut in places. There was a white sauce and possibly a cheese sauce I assume for the fries. Bland was not what I wanted, especially for the price. The fries were equally lukewarm as were the onion rings, which is never a good way to eat fried food. Because the food came out so fast, our cocktails were missing, and I had to ask our server about the missing beverages. It would have been better to start with cocktails and cook the food hotter. The Bloody Ceasar’s was equally bland although my wife had the margarita with a very unique smoked salt which was delicious. I noticed we were missing our coleslaw so that was brought over, a tiny cup. So, food was highly disappointing. Drinks were 50/50. Service was all about missing things and having to remind them…with only a handful of guests, so it wasn’t because of a rush. We left right after and had a cocktail and desert elsewhere. Will not return.
One of the worst restaurant experiences I’ve ever had. We were there for almost three hours. It took an incredibly long time to get our food, and because of the wait, we were told they would comp our slice of cake at the end of the meal. By the time we asked for the bill, that also took forever, so we decided to take the dessert to go. When we finally received the receipt, we noticed that the cake had been charged. When we questioned it, we were told they couldn’t remove the cake and instead comped my drink—a flat Diet Coke—which certainly didn’t make up for the experience. After everything that happened, I paid my bill in full but chose not to leave a tip. To make matters worse, the waitress followed us out of the restaurant to confront us about not leaving a tip. I explained why I had made that decision, but she continued following us before eventually turning around and going back inside. The food wasn’t enough to make up for the poor service and the way we were treated afterward. I definitely would not recommend this restaurant.
Very nice place, and welcoming staff. However, my experience with the service was very slow. We were seated for almost 2 hours before we received our food. The waitress would come back and tell us “you are next” atleast three times. We appreciate the reassurance and they even had given us a free round of drinks for the inconvenience. We had later gone back for an additional drink in the evening, around 11 pm, it was still pretty empty, we were seated for 30 minutes before deciding to leave. A wait like that brings down the vibes.
We went recently for supper and really enjoyed the food. Yeah maybe a bit pricey but well worth it. The service was amazing as well. We are definitely going back. We will be ordering the chicken wings again!
Nice place to get a drink and dancing.
Very disappointed. It was our first time at Jack Saloon. We wanted to try something different for our 28 wedding anniversary. We made reservations for 6h00 on-line. When we go there, they had our reservation, but no table!!! Over booked!! We finally when to l’Autoch and the welcomed us with open hands and gave us a table right away!!!
My first impression upon arrival was very good, the place has a nice atmosphere, the service was also good at first, as was the food visually. However, in terms of taste and quality, I was completely disappointed. The hamburger was okay, the fries were extremely salty, the main course, which was the house specialty, had very small portions, the ribs had no meat, literally just bone, and when I asked the waitress about it, she said mockingly, "Ha! Sorry, you got a bad batch then," and left. Unbelievable!
Very, very slow service. Mid to bad food. Live music was the highlight.
Super service!
Super
I have always loved Jack Salon. For years, I used to go at least twice a week. It is a very special place for us—we used to go when we were dating, and now we are married. The music, the food, and the cocktails have always been amazing, which is why it was one of our favorite spots. Unfortunately, this past Saturday we had the worst customer service experience of our lives. We arrived around 9:45 p.m. Everything was normal at first. We sat at a table next to the restroom, and we were kindly told that the table would be removed later so we could dance, which was totally fine. Our server took our order, and a staff member removed the table—everything was smooth and friendly, just like the service used to be. After that, my husband and I went to sit at the bar, where there were four available seats. Our server kindly served us our cocktails, but a bartender (a woman with black hair, glasses, and a tank top) told us three times that we had to leave the bar stools because they were reserved only for customers ordering directly from her or her coworker. We explained our situation, but she still insisted that we move. I want to point out that there were two additional empty seats, and no one was waiting in line to order. Despite this, her attitude was uncomfortable and humiliating. We became very upset and decided to leave. Our friends, who were about to arrive, met us at another bar where we spent the rest of the night. Normally, a couple does not just order one round of drinks, and we had no idea that the bar stools were supposedly “reserved.” What is most disappointing is that this situation completely ruined our experience. My husband is still upset, and tomorrow he does not want to go back because of the way this person treated and humiliated him. Honestly, we feel like we may never return. My concern is: how many other customers has this employee treated this way? I am speaking up because I also work in customer service, I was manager of a hotel, and this kind of behavior seriously affects the guest experience. We have traveled extensively, and something like this has never happened to us. It was truly degrading. I genuinely value the place and its concept, I am not lowering the overall rating due to one bad employee. Overall, the place is great—although, sadly, this experience has left us feeling like we may never go back.
Love it !
Service was kind of slow. Waitress and barmaid talking to each other without paying attention to us. The food is good and the place also good enough. Myself as a F&B Manager I think the service could be better.
Reviews are also available in French.
See reviews in FrenchAdd a review
Share your experience in seconds.
Opening hours
- Sunday 11:30 - 01:00
- Monday Closed
- Tuesday 16:00 - 01:00
- Wednesday 16:00 - 03:00
- Thursday 16:00 - 03:00
- Friday 11:30 - 03:00
- Saturday 11:30 - 03:00
Features
Missing information?
Help us improve this restaurant profile.
Update the profile