Very disappointing experience with our server, Gaby. We didn’t even get offered water, and there was barely any interaction throughout the meal. After the food was brought out, nobody came back to check if everything was okay. The only time Gaby came back to our table was after we were already done eating to ask if we needed anything else. The food tasted decent, but my pasta was lukewarm while my husband’s meal came out hot, which honestly made me jealous. The chicken in my pasta also had burnt edges, and despite paying extra for bacon and mushrooms, there was barely any bacon included. The service seemed heavily focused on the other side of the restaurant, even though the hockey game hadn’t even started yet. My drink was also mostly ice, which felt like a waste of money. What disappointed me the most was at the end of the meal. I still had leftovers, and instead of asking if I wanted a takeout container like most servers usually do, Gaby cleared my plate and stacked another person’s dirty plate on top of mine, making it obvious I couldn’t bring it home anymore. She did offer to replace it afterward without charging me, which I appreciated, because honestly if she hadn’t offered that, I probably wouldn’t have left a tip. Definitely hesitant to come back after this experience.
What guests say about Jack Astor's Bar & Grill Dorval
Overall, Jack Astor’s Bar & Grill Dorval receives a lot of praise for its friendly atmosphere, especially for family outings or watching a game, with decor and activities appreciated by many customers. Service very often stands out as a strength, with several servers described as attentive, fast, and friendly. The food is generally well liked, especially the burgers, wings, nachos, and some chicken dishes, but a few reviews mention order mistakes, dishes sometimes being overcooked, or uneven quality. Some customers also find the prices high or the music too loud, while others regret the removal of certain menu items.
Reviews / Ratings for Jack Astor's Bar & Grill Dorval
Amazing experience at Jack Astor’s! The food was delicious, everything tasted fresh and full of flavor. The service was exceptional super friendly, attentive, and fast. Definitely one of those places where you enjoy both the food and the atmosphere. Highly recommended!
Excellent service by Julia visited by the manager Stacy very clean excellent steak excellent service
Dylan was the BEEZ KNEEZ!! I couldn't ask for better service when I showed up mid game and peak service!! A real 10 / 10 experience and thats says alot since I've been coming to this place for over 10 years!! Thank you!
We had a great time dining at Jacks! Our server, Cyann was beyond lovely. She was helpful and attentive. Thank you!
We had a great experience at Jack Astor's Bar & Grill. Mikhail was very friendly, attentive, and provided excellent service throughout our visit. Thank you for the great hospitality!
Great family restaurant in the West Island. Very good Steak and burger for the price. Fun atmosphere.
Jack Asters used to be 5 stars but unfortunately they took away the beer and cheddar soup, this was a staple! It was one of the best soups and we would order Jack Asters specifically for the soup. Please bring it back! 🙏🏻
Great place to watch the Habs strive towards the World Cup!! Gabby our server was the best !! The crab/lobster dip was just perfect !
If you're looking for a festive (they had Christmas lights lit) environment,to have quick draft or pint...then this place is for you 😁. I was there to have supper with friends. They chose this place, I personally prefer a more upscale establishment. If you like burgers and fries.. nachos.. chicken wings,then you'll love this place. Our serving girl was young and polite, but failed bring napkins or cutlery before our entree arrived.😞 .lastly they didn't have Modelo or Heineken, which I feel, for a pub/restaurant is a major fail.
I was disappointed with my recent visit. The salad I was served was not fresh, parts of it were already turning brown. On top of that, the plate it was served in did not appear clean; it had greasy marks with visible residue and marks. This raised concerns for me about overall cleanliness and food quality. I hope more attention is given to both freshness and proper dishwashing. On a positive note, the servers were very professional, kind, and attentive to specific requests. Because of their service, I’m giving 3 stars. However, the issues with cleanliness and food freshness need serious attention from management.
Elisha our server provided my daughter and I amazing service. She was very helpful and gave great suggestions for food choices. She also made my daughter very happy.
I was there for supper with my 2 boys. Food was good as usual, and Dylan's service was top notch
Kind and very mindful of tight schedule
Dylan was an awesome server. He was positive, helpful and quick to revisit the table and check in!
Always good at Jack’s! Great service
Gaby and Dylan were awesome
We are regulars at this Jacks location. Amazing staff. In particular Syeda is brilliant, can’t say enough good things.
No healthy choices. Burger patties not juicy, overcooked or reheate.
Burgers were grreat! Thaĩla made the evening fun while watching the game!! Will be back!!
We were not supposed to go to jack astor’s, but we ended up making the right choice! Thaïla was our server and she was very welcoming and sociable! She suggested the smoky bbq burger and it was amazing, great service overall
Great place for the whole family!
I had a great experience at Jack Astor's. There's many different food options and it's a fun atmosphere. The standout is definitely the service!! Thank you Thaïla for the great vibes all night!
Food was great, had the calamari and Mac n cheese. Great service by our waiter Ante!
Went to Jack Astor’s the other night, food was great and the vibe was on point. Shoutout to our waiter Ante — super friendly and took really good care of us. Made the whole experience even better. Definitely going back
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Opening hours
- Sunday 12:00 - 22:00
- Monday 11:30 - 22:00
- Tuesday 11:30 - 22:00
- Wednesday 11:30 - 22:00
- Thursday 11:30 - 22:00
- Friday 11:30 - 23:00
- Saturday 12:00 - 23:00
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