InterContinental Montréal
InterContinental Montréal 360 Rue Saint-Antoine O, Montréal
Review summary

What guests say about InterContinental Montréal

The InterContinental Montréal stands out as a well-located and convenient hotel for exploring Montreal, with appreciated views and very easy access to a shopping center. Several reviews highlight attentive service, a clean environment, and a pleasant atmosphere, with very positive comments about event organization and the quality of the food. That said, some rooms seem a bit dated, and a few guests find the value for money less convincing.

Summary based on 9 reviews.
4.3
40 evaluations
Add your review

Reviews / Ratings for InterContinental Montréal

Photo of Natalie Wall
12 Oct 2026
Source: Google
5.0

Very convenient location. Room was clean and decor looked fresh. Staff was super accommodating. The breakfast buffet was very convenient.

Service
Restaurant response
Response added on 13 Oct 2026
Hi Natalie, We are pleased to hear that you enjoyed our convenient location and found your room clean and fresh. Our team takes great pleasure in providing accommodating service, and we're glad you appreciated the breakfast buffet. We look forward to welcoming you back for another great stay. - InterContinental Montreal
Photo of Robert
30 Sep 2026
Source: Google
1.0

Terrible service. Booked a room and still can stand in front of the door to take pictures. What kind of service is this place. You should fire the security guard. I would never recommend this hotel to anyone.

Service
Restaurant response
Response added on 1 Oct 2026
Dear Guest, We are sorry to hear about your concerns. Our hotel is currently closed for major renovations and is not welcoming guests. Access to the property is restricted for safety reasons. Your review does not provide enough detail for us to understand the circumstances surrounding your reservation or your interaction with security. Please email us at [email protected] with your booking details and the date of your visit so we can look into the matter. Kind regards,
Photo of Kiruthika Vadivel
28 Sep 2026
Source: Google
3.0

My experience here was quite enjoyable. I liked the comfortable surroundings and the clean, well-maintained environment. The staff were friendly and courteous, and the service was smooth. The overall atmosphere was welcoming and made the visit pleasant and relaxing.

Restaurant response
Response added on 28 Sep 2026
Dear Kiruthika, Thank you for your kind review. We’re delighted that you enjoyed the comfortable surroundings, welcoming atmosphere, and courteous service. The InterContinental Montréal is currently closed for renovations and is scheduled to reopen in fall 2027. We can’t wait to welcome you back and share a renewed five-star experience with you. Warm regards,
Photo of Solankiranjit Solanki
28 Sep 2026
Source: Google
4.0

I had a good experience here and appreciated the overall atmosphere. The surroundings were clean and comfortable, and everything seemed well maintained. The staff were friendly and courteous, while the service was smooth and professional. Overall, I enjoyed my time here.

Restaurant response
Response added on 28 Sep 2026
Dear Solankiranjit, Thank you for sharing your experience. We’re pleased you enjoyed the atmosphere and found our team friendly and professional. The InterContinental Montréal is currently closed for renovations, with reopening planned for fall 2027. We look forward to welcoming you back for a renewed five-star experience. Warm regards,
Photo of Rabindra Gahir
28 Sep 2026
Source: Google
3.0

This was a pleasant experience from beginning to end. The environment was comfortable, clean, and nicely maintained. The staff were respectful and helpful, and the service was handled professionally. I appreciated the organized surroundings and the relaxed atmosphere.

Restaurant response
Response added on 28 Sep 2026
Dear Rabindra, Thank you for your thoughtful review. We’re glad you enjoyed the comfortable atmosphere and that our team made you feel well cared for throughout your visit. The InterContinental Montréal is currently closed for renovations and plans to reopen in fall 2027. We look forward to welcoming you back for a renewed five-star experience. Warm regards,
Photo of Christina Robertson
17 Aug 2026
Source: Google
5.0

My daughter/Son-in-law's Wedding was absolutely beautiful, and we cannot say enough about the incredible team at InterContinental Montreal and Omega Design Events wedding coordinators. They were on top of every detail from start to finish, and anytime we needed something, they were right there making sure it was handled quickly and with care. The Food was fresh, flavorful, and enjoyed by everyone. Since we (the parents of the bride) couldn't be everywhere at once, we checked in with several guests afterward - every single one of them said the venue was stunning, the service was excellent, and the waitstaff was attentive and professional. Whatever guests needed, the staff provided without hesitation. Most importantly, the Bride and Groom were thrilled with how their special day turned out. We are truly grateful for the dedication and professionalism that made their wedding unforgettable.

Service
Restaurant response
Response added on 18 Aug 2026
Hi Christina, We are honored to have been part of your daughter and son-in-law's special day. It's wonderful to hear that our team, alongside Omega Design Events, could contribute to such a memorable celebration. We take great pleasure in knowing that the food, service, and venue met your expectations and that your guests felt well cared for. Your kind words about our staff's dedication and professionalism mean a lot to us. Thank you for sharing this beautiful experience. - InterContinental Montreal
Photo of Muhammad yaqub
23 Jul 2026
Source: Google
5.0

Interior and exterior both are outstanding room serves are excellent

Service
Restaurant response
Response added on 25 Jul 2026
Hi Muhammad, We are pleased to hear that you enjoyed both the interior and exterior of our hotel, and that our room service met your expectations. Your feedback is invaluable to us, and we look forward to welcoming you back for another exceptional stay. - InterContinental Montreal
Photo of Deven Angel
3 Jul 2026
Source: Google
5.0

We really enjoyed our stay at the InterContinental Montreal. The hotel is beautiful, with stylish decor and a lovely atmosphere throughout. One of our favorite things was being able to step directly out into the connected mall, which was so convenient and especially nice when the weather was not ideal. The location is also excellent for exploring Montreal and getting around the city.

Service
Restaurant response
Response added on 4 Jul 2026
Hi Deven, We are pleased to hear that you enjoyed your stay with us and appreciated the stylish decor and atmosphere. It's wonderful to know that the convenience of our connected mall added to your experience, especially during less-than-ideal weather. Our location is indeed perfect for exploring Montreal, and we're glad it enhanced your visit. We look forward to welcoming you back on your next trip to the city. - InterContinental Montreal
Photo of Richard Wallace
3 Jun 2026
Source: Google
4.0

Easy to navigate the path in Montreal thanks to this hotel!

Restaurant response
Response added on 4 Jun 2026
Hi Richard, We are thrilled to hear that our location made navigating Montreal easier for you. Your positive feedback is appreciated, and we hope to welcome you back for another enjoyable stay. - InterContinental Montreal
Photo of David Hopkins
25 May 2026
Source: Google
5.0

Lovely views and great service

Service
Restaurant response
Response added on 27 May 2026
Hi David, We are pleased to hear that you enjoyed the lovely views and great service during your stay with us. Your positive feedback is truly appreciated and motivates our team to continue providing exceptional experiences. We hope to welcome you back soon for another memorable visit. - InterContinental Montreal
Photo of Manager Insurance
23 Apr 2026
Source: Google
5.0

I stayed there once, and I really liked the location, when I was visiting Montreal back in Dec, it was closed for renovations, I wonder has the renovations been completed, if the Reno are done, how was it?

Service
Restaurant response
Response added on 24 Apr 2026
Hi, We are pleased to hear you enjoyed our location during your previous stay. We appreciate your inquiry. We encourage you to visit our website or contact us directly for more information about specific offerings. Thank you for your interest! - The Staff at InterContinental Montreal
Photo of Derek Lightz
8 Apr 2026
Source: Google
4.0

This location is close by to Old Montreal and walking distance to a lot of places near by, especially for travellers looking to visit. My room was clean, well kept and staff were very friendly. It was a good spot for me to travel to different restaurants, cafes and tourist attractions.

Service
Restaurant response
Response added on 9 Apr 2026
Thank you very much for your kind comments. We are delighted to know that you enjoyed our central location and found it convenient for exploring Old Montreal, nearby restaurants, cafés, and local attractions. It is also wonderful to hear that your room was clean and well maintained, and that our team made a positive impression through their friendly service. Your feedback means a great deal to us. As the hotel is currently closed for a major reinvention project, we look forward to welcoming you back upon our reopening so you can experience a renewed InterContinental Montréal.
Photo of Elva
5 Feb 2026
Source: Google
0.0

Highly recommended for anyone who is interested in Montreal.

Photo of louisw650
28 Jan 2026
Source: Google
0.0

DO NOT STAY AT THIS HOTEL, the staff steals from you and then shovels steaming BS on you in the form of very weak excuses, and then they make YOU pay for the return of your belongings!||My toiletry bag was missing after housekeeping went through the room. First Front desk suggested housekeeping had been "confused," about a toiletry bag??! They said that they they thought I had checked out. Then why did they leave my hand cream, wet wipes and charger where I'd left them? They also left the bathrobe in the bathroom. Bizarre thing to take, my toiletries. Front desk provided me with a toothbrush and paste, but I don't feel comfortable staying where thieves lurk on staff.|They then blamed in on the "supervisor," again saying s/he thought that I had checked out. |How incompetent is your "supervisor" that s/he would take my toiletry bag but leave my hand cream (which was immediately next to the bag), along with my charger and wet wipes, and let the hotel bathrobe on the hook in the bathroom?!?! You need to stop making excuses. Your housekeeping team has a THIEF on it, FIX THAT and you won't have to make ridiculous EXCUSES, that only make you seem terribly incompetent!||PLUS THEY MAKE ME PAY FOR THE RETURN OF MY ITEMS!!!! WHAT A BLOODY NERVE!!!!!!!! Your hotel STINKS, your management is ROTTEN, and you have at least one THIEF on staff. Great Job TEAM!

Photo of Ihab
28 Jan 2026
Source: Google
0.0

The hotel is perfectly located in downtown Montreal. Staff were extremely friendly and helpful (Miriam did an outstanding job). Check-in was a breeze. The room was as advertised, and the beds were very comfortable. Room amenities were excellent (Bathrobe, slippers, etc.). Temperature control was comfortable.

Photo of Daniel Epstein
28 Jan 2026
Source: Google
1.0

DO NOT STAY AT THIS HOTEL, the staff steals from you and then shovels steaming BS on you in the form of very weak excuses, and then they make YOU pay for the return of your belongings! ***Response to Hotel's comments*** How incompetent is your "supervisor" that s/he would take my toiletry bag but leave my hand cream (which was immediately next to the bag), along with my charger and wet wipes, and let the hotel bathrobe on the hook in the bathroom?!?! You need to stop making excuses. Your housekeeping team has a THIEF on it, FIX THAT and you won't have to make ridiculous EXCUSES, that only make you seem terribly incompetent! PLUS THEY MAKE ME PAY FOR THE RETURN OF MY ITEMS!!!! WHAT A BLOODY NERVE!!!!!!!! Your hotel STINKS, your management is ROTTEN, and you have at least one THIEF on staff. Great Job TEAM! My toiletry bag was missing after housekeeping went through the room. Front desk suggested they thought I had checked out. Then why did they leave my hand cream, wet wipes and charger where I'd left them? They also left the bathrobe in the bathroom. Bizarre thing to take, my toiletries. Front desk provided me with a toothbrush and paste, but I don't feel comfortable staying where thieves lurk on staff.

Service
Restaurant response
Dear Mr. Epstein, Thank you for taking the time to share your feedback. I am truly sorry for the frustration and discomfort this situation caused during your stay with us. I completely understand how upsetting it must feel to believe that personal belongings may have been mishandled. Following your comment, we conducted a thorough internal review. I would like to reassure you that there was no theft involved. Your room was serviced as an occupied room, and your personal effects were not disturbed during the cleaning. Later that day, during a routine inspection, one of our supervisors mistakenly believed the room had already departed and brought the toiletry bag to Lost & Found in error. Unfortunately, this misunderstanding created the impression that your belongings had gone missing. I sincerely apologize for this lack of clarity and for the distress it caused. Please know that honesty and integrity are core values of our housekeeping and front desk teams, and situations like this are taken very seriously. We are reinforcing our internal communication procedures to ensure this does not happen again. Thank you again for bringing this to our attention. We truly regret the negative impression this incident left and hope you will allow us the opportunity to restore your confidence in our hotel. Kind regards, Louis-Philippe Talbot Director of Operations
Photo of Dave Kattler
27 Jan 2026
Source: Google
5.0

Staff is friendly, helpful and efficient. My go to place to stay when in Montreal

Service
Photo of Alamo
26 Jan 2026
Source: Google
0.0

Considering this hotel is about to close for renovations, we had excellent service and a comfortable stay. Rooms are large. Bathroom spacious and clean.

Photo of Traveler
26 Jan 2026
Source: Google
0.0

Great location for first time traveler. Hotel underground connects to metro which is convenient for commuting, especially during winter time. Staff was friendly and responsive. Lobby and restaurant are beautiful.

Photo of Dawn Steeves
26 Jan 2026
Source: Google
5.0

Wonderful food, drinks, service. Thank you to Amy, Anthony and the many wonderful staff who made my stay in Montreal extraordinary. Merci beaucoup!

Service
Photo of Danielle Lima
22 Jan 2026
Source: Google
5.0

This hotel is beautiful. They are shutting down to renovate and I can see where the rooms are somewhat dated. But it’s still very beautiful, the staff were extremely friendly, and it was in the perfect location for us. Looking forward to visiting again when they reopen!

Service
Photo of Jane
21 Jan 2026
Source: Google
0.0

This was a remarkable hotel with lots of history great staff terrific food. What a value for the cost. I will recommend this over and over and come back after the remodel.

Photo of TT
21 Jan 2026
Source: Google
0.0

Easy check in, friendly staff, cleaner rooms, quiet, nice view. Water was nice to have with platinum status.

Photo of Let’s Play Life
20 Jan 2026
Source: Google
5.0

I had the pleasure of visiting this beautiful hotel during my vacation, and it was truly a memorable experience. From the moment I arrived, I was amazed by the breathtaking scenic views and the thoughtfully designed structure that blends elegance with comfort. A special appreciation to the artists and creators behind this masterpiece — your vision, creativity, and attention to detail are clearly reflected in every corner of the property. The architecture and artistic elements feel alive and tell a story, making the stay feel unique and inspiring rather than just another hotel visit. What stood out the most was how beautifully the hotel reflects the best of Canadian culture — warmth, respect for nature, creativity, and hospitality. The harmony between natural surroundings and modern design creates a peaceful and welcoming atmosphere that truly captures the spirit of Canada. Thank you to the entire team and artists for creating such a remarkable space. This place is not just a hotel, but an experience that stays with you long after you leave. Highly recommended for anyone who values art, culture, and natural beauty.

Service
Photo of J Olinski
18 Jan 2026
Source: Google
5.0

An excellent hotel overall. The staff really go the extra mile to accomodate requests. Prices are very reasonable for a luxury brand. It is going to be closed for at least 18 months beginning Feb. 1, 2026. Looking forward to the reopening!

Service
Restaurant response
Dear J Olinski, Thank you for your review and the mention about our staff :) We are happy that you hd a nice stay InterContinental Team

Reviews are also available in French.

See reviews in French

Add a review

Share your experience in seconds.

0/500
Your review will be published immediately.