InterContinental Montréal
InterContinental Montréal 360 Rue Saint-Antoine O, Montréal
4.5
30 evaluations
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Review summary

What guests say about InterContinental Montréal

Guests especially appreciate the central location, the proximity to Old Montreal, and convenient access to the metro and Underground City. The staff is often described as friendly, helpful, and efficient, with stays generally being comfortable, clean, and often spacious rooms. However, several reviews mention somewhat dated decor and some room details that could be improved, and the hotel was under renovation or about to close for renovations in several comments. A few isolated negative experiences involve a housekeeping incident, but the majority of feedback remains very positive.

Summary based on 30 reviews.

Reviews / Ratings for InterContinental Montréal

Photo of David Hopkins
25 May 2026
Source: Google
5.0

Lovely views and great service

Service
Restaurant response
Response added on 27 May 2026
Hi David, We are pleased to hear that you enjoyed the lovely views and great service during your stay with us. Your positive feedback is truly appreciated and motivates our team to continue providing exceptional experiences. We hope to welcome you back soon for another memorable visit. - InterContinental Montreal
Photo of Manager Insurance
23 Apr 2026
Source: Google
5.0

I stayed there once, and I really liked the location, when I was visiting Montreal back in Dec, it was closed for renovations, I wonder has the renovations been completed, if the Reno are done, how was it?

Service
Restaurant response
Response added on 24 Apr 2026
Hi, We are pleased to hear you enjoyed our location during your previous stay. We appreciate your inquiry. We encourage you to visit our website or contact us directly for more information about specific offerings. Thank you for your interest! - The Staff at InterContinental Montreal
Photo of Derek Lightz
8 Apr 2026
Source: Google
4.0

This location is close by to Old Montreal and walking distance to a lot of places near by, especially for travellers looking to visit. My room was clean, well kept and staff were very friendly. It was a good spot for me to travel to different restaurants, cafes and tourist attractions.

Service
Restaurant response
Response added on 9 Apr 2026
Thank you very much for your kind comments. We are delighted to know that you enjoyed our central location and found it convenient for exploring Old Montreal, nearby restaurants, cafés, and local attractions. It is also wonderful to hear that your room was clean and well maintained, and that our team made a positive impression through their friendly service. Your feedback means a great deal to us. As the hotel is currently closed for a major reinvention project, we look forward to welcoming you back upon our reopening so you can experience a renewed InterContinental Montréal.
Photo of Elva
5 Feb 2026
Source: Google
0.0

Highly recommended for anyone who is interested in Montreal.

Photo of louisw650
28 Jan 2026
Source: Google
0.0

DO NOT STAY AT THIS HOTEL, the staff steals from you and then shovels steaming BS on you in the form of very weak excuses, and then they make YOU pay for the return of your belongings!||My toiletry bag was missing after housekeeping went through the room. First Front desk suggested housekeeping had been "confused," about a toiletry bag??! They said that they they thought I had checked out. Then why did they leave my hand cream, wet wipes and charger where I'd left them? They also left the bathrobe in the bathroom. Bizarre thing to take, my toiletries. Front desk provided me with a toothbrush and paste, but I don't feel comfortable staying where thieves lurk on staff.|They then blamed in on the "supervisor," again saying s/he thought that I had checked out. |How incompetent is your "supervisor" that s/he would take my toiletry bag but leave my hand cream (which was immediately next to the bag), along with my charger and wet wipes, and let the hotel bathrobe on the hook in the bathroom?!?! You need to stop making excuses. Your housekeeping team has a THIEF on it, FIX THAT and you won't have to make ridiculous EXCUSES, that only make you seem terribly incompetent!||PLUS THEY MAKE ME PAY FOR THE RETURN OF MY ITEMS!!!! WHAT A BLOODY NERVE!!!!!!!! Your hotel STINKS, your management is ROTTEN, and you have at least one THIEF on staff. Great Job TEAM!

Photo of Ihab
28 Jan 2026
Source: Google
0.0

The hotel is perfectly located in downtown Montreal. Staff were extremely friendly and helpful (Miriam did an outstanding job). Check-in was a breeze. The room was as advertised, and the beds were very comfortable. Room amenities were excellent (Bathrobe, slippers, etc.). Temperature control was comfortable.

Photo of Daniel Epstein
28 Jan 2026
Source: Google
1.0

DO NOT STAY AT THIS HOTEL, the staff steals from you and then shovels steaming BS on you in the form of very weak excuses, and then they make YOU pay for the return of your belongings! ***Response to Hotel's comments*** How incompetent is your "supervisor" that s/he would take my toiletry bag but leave my hand cream (which was immediately next to the bag), along with my charger and wet wipes, and let the hotel bathrobe on the hook in the bathroom?!?! You need to stop making excuses. Your housekeeping team has a THIEF on it, FIX THAT and you won't have to make ridiculous EXCUSES, that only make you seem terribly incompetent! PLUS THEY MAKE ME PAY FOR THE RETURN OF MY ITEMS!!!! WHAT A BLOODY NERVE!!!!!!!! Your hotel STINKS, your management is ROTTEN, and you have at least one THIEF on staff. Great Job TEAM! My toiletry bag was missing after housekeeping went through the room. Front desk suggested they thought I had checked out. Then why did they leave my hand cream, wet wipes and charger where I'd left them? They also left the bathrobe in the bathroom. Bizarre thing to take, my toiletries. Front desk provided me with a toothbrush and paste, but I don't feel comfortable staying where thieves lurk on staff.

Service
Restaurant response
Dear Mr. Epstein, Thank you for taking the time to share your feedback. I am truly sorry for the frustration and discomfort this situation caused during your stay with us. I completely understand how upsetting it must feel to believe that personal belongings may have been mishandled. Following your comment, we conducted a thorough internal review. I would like to reassure you that there was no theft involved. Your room was serviced as an occupied room, and your personal effects were not disturbed during the cleaning. Later that day, during a routine inspection, one of our supervisors mistakenly believed the room had already departed and brought the toiletry bag to Lost & Found in error. Unfortunately, this misunderstanding created the impression that your belongings had gone missing. I sincerely apologize for this lack of clarity and for the distress it caused. Please know that honesty and integrity are core values of our housekeeping and front desk teams, and situations like this are taken very seriously. We are reinforcing our internal communication procedures to ensure this does not happen again. Thank you again for bringing this to our attention. We truly regret the negative impression this incident left and hope you will allow us the opportunity to restore your confidence in our hotel. Kind regards, Louis-Philippe Talbot Director of Operations
Photo of Dave Kattler
27 Jan 2026
Source: Google
5.0

Staff is friendly, helpful and efficient. My go to place to stay when in Montreal

Service
Photo of Alamo
26 Jan 2026
Source: Google
0.0

Considering this hotel is about to close for renovations, we had excellent service and a comfortable stay. Rooms are large. Bathroom spacious and clean.

Photo of Traveler
26 Jan 2026
Source: Google
0.0

Great location for first time traveler. Hotel underground connects to metro which is convenient for commuting, especially during winter time. Staff was friendly and responsive. Lobby and restaurant are beautiful.

Photo of Dawn Steeves
26 Jan 2026
Source: Google
5.0

Wonderful food, drinks, service. Thank you to Amy, Anthony and the many wonderful staff who made my stay in Montreal extraordinary. Merci beaucoup!

Service
Photo of Danielle Lima
22 Jan 2026
Source: Google
5.0

This hotel is beautiful. They are shutting down to renovate and I can see where the rooms are somewhat dated. But it’s still very beautiful, the staff were extremely friendly, and it was in the perfect location for us. Looking forward to visiting again when they reopen!

Service
Photo of Jane
21 Jan 2026
Source: Google
0.0

This was a remarkable hotel with lots of history great staff terrific food. What a value for the cost. I will recommend this over and over and come back after the remodel.

Photo of TT
21 Jan 2026
Source: Google
0.0

Easy check in, friendly staff, cleaner rooms, quiet, nice view. Water was nice to have with platinum status.

Photo of Let’s Play Life
20 Jan 2026
Source: Google
5.0

I had the pleasure of visiting this beautiful hotel during my vacation, and it was truly a memorable experience. From the moment I arrived, I was amazed by the breathtaking scenic views and the thoughtfully designed structure that blends elegance with comfort. A special appreciation to the artists and creators behind this masterpiece — your vision, creativity, and attention to detail are clearly reflected in every corner of the property. The architecture and artistic elements feel alive and tell a story, making the stay feel unique and inspiring rather than just another hotel visit. What stood out the most was how beautifully the hotel reflects the best of Canadian culture — warmth, respect for nature, creativity, and hospitality. The harmony between natural surroundings and modern design creates a peaceful and welcoming atmosphere that truly captures the spirit of Canada. Thank you to the entire team and artists for creating such a remarkable space. This place is not just a hotel, but an experience that stays with you long after you leave. Highly recommended for anyone who values art, culture, and natural beauty.

Service
Photo of J Olinski
18 Jan 2026
Source: Google
5.0

An excellent hotel overall. The staff really go the extra mile to accomodate requests. Prices are very reasonable for a luxury brand. It is going to be closed for at least 18 months beginning Feb. 1, 2026. Looking forward to the reopening!

Service
Restaurant response
Dear J Olinski, Thank you for your review and the mention about our staff :) We are happy that you hd a nice stay InterContinental Team
Photo of PSPJeff
16 Jan 2026
Source: Google
0.0

This was my second stay at this property. The first round I did not have Club Lounge access, but this time I did and what a pleasant experience that makes it! The staff were all great in the Club Lounge. The morning guy was personable and I was in very early being jet lagged from Bangkok. Turns out he lived a portion of his teen years in Bangkok, so nice conversations. The primary evening guy was off on our first nights but he was a lot of fun to chat with as well once he was back on. ||I am both excited and sad that the hotel closes down at the end of this month for renovations over a year long. I'm sad that the hotel employees are without a job, and I hope the owner has some other property he can employ them during renovation so that they may return. And while the hotel has been beautifully maintained, I'm excited to see an all new InterContinental. Ours in Bangkok closed for over a year for renovations and the hotel is now stunning. I'm expecting Montreal to be the same. ||I'll be back to test it all out after reopening!

Photo of Jesse
15 Jan 2026
Source: Google
0.0

Best place to stay in MTL, especially in winter as it's connected to the underground. Highly recommended.

Photo of Joshua Reamer
14 Jan 2026
Source: Google
5.0

Excellent place. Beautiful. Friendly staff.

Service
Restaurant response
Response added on 15 Jan 2026
Thank you for your feedback M.Reamer !
Photo of Lisa Wilkey
11 Jan 2026
Source: Google
5.0

Thoroughly enjoyed our stay here January 9-11! The staff were all top-notch; housekeeping, valet, front desk. No details were missed! I also enjoyed the fitness center which had a good variety of equipment and machines. Sad to leave and would definitely return!!

Service
Photo of Rosalie
10 Jan 2026
Source: Google
0.0

Our stay at the InterContinental was lovely. Rooms were immaculate, and spacious. Beautiful decor, comfortable beds and awesome bathroom - great tub and separate shower. Bath products were top class. Everything was sparkling clean. Check in was easy, parking is directly below building. Walking distance to all in Montreal, and near Metro. Breakfast was excellent, great selection (including GF items) and excellent omelet station. It is a classy hotel and very nice staff.

Photo of jennieerin73
5 Jan 2026
Source: Google
0.0

I have seen complaints about the dated decor here and sure, it's a little old fashioned but an exceedingly comfortable, centrally located hotel with spacious, cozy rooms and friendly staff. At about $250 US a night, which is what we ended up paying, it was a good value.

Photo of Mel G
5 Jan 2026
Source: Google
5.0

Had a great experience, the beds are amazing. We had a great view and the staff was very friendly.

Service
Photo of Alan Kruszel
4 Jan 2026
Source: Google
4.0

Had a bit of trouble checking in as rooms weren't ready, but staff were great and made things right.

Service
Photo of Patrik Orcutt
2 Jan 2026
Source: Google
5.0

We stayed here for my girlfriend’s 30 birthday and the hotel was kind enough to give us a room upgrade, free drinks and a nice dessert upon checkin. The hotels located right next to down town making it a perfect location. Service was great and so was the room while being a bit dated. I would definitely stay here again.

Service

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