Worst customer service I’ve experienced. I clearly told them no jalapeños, but the owner ignored my instructions and made the pizza his own way. When I went back, instead of fixing it properly, he started arguing and making excuses. To “fix” it, he literally picked the jalapeños off in front of me and told me it was fine and to go. Extremely arrogant and disrespectful behavior. If you don’t want to follow customer instructions or speak properly, you shouldn’t be in customer service. Never coming back. Not recommended at all.
Reviews / Ratings for Galaxie Pizza
Ordering from Galaxie Pizza was a mistake. The fries became soggy within 2 minutes and were completely soaked in oil. They were not edible at all. When I went back to speak with them, instead of fixing the issue, they started explaining the process of making fries and said fries are made in oil, so of course they will be oily. That is not an excuse for serving bad food. The pizza quality was also very poor. I ordered two large pizzas — one Indian-style and one chicken pizza — and both were below average with no good taste. The worst part was the customer service. When a customer raises a genuine complaint, they should offer a solution. Instead, they refused to take responsibility and accused me of arguing with them, when I was simply trying to explain the problem. Bad food, bad attitude, and no accountability. I would not recommend this place to anyone.
Tasty food very good pizza
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Opening hours
- Sunday 11:00 - 20:45
- Monday 11:00 - 20:45
- Tuesday 11:00 - 20:45
- Wednesday 11:00 - 20:45
- Thursday 11:00 - 20:45
- Friday 11:00 - 21:45
- Saturday 11:00 - 21:45
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