“I went to the restaurant today and the fridges were empty. All the staff were busy with online orders, and there was no hospitality or attention given to customers. I left the restaurant with a really bad experience.”
Service
Atmosphere
Restaurant response
Response added on 11 May 2026
Hi Maher,
We’re truly sorry that your experience yesterday did not reflect the level of service we strive to offer at Fujisushi.
Yesterday was Mother’s Day, and we were significantly busier than anticipated. By around 5 PM, all of our grab-and-go combos in the fridge had already sold out. By 6:30 PM, we had unfortunately stopped taking orders for the evening entirely, as we were completely sold out. We truly were victims of our own success yesterday, and while we are incredibly grateful, we recognize that this should never come at the expense of the in-store customer experience.
If this was your first visit with us, we’re especially sorry that this was your first impression. It’s possible you arrived during one of our busiest rushes, and although someone would have absolutely come to assist you, we understand how that experience must have felt in the moment.
We’d genuinely love for you to give Fujisushi another chance. We’re confident your next experience will better reflect who we are.😊
Thank you again for your feedback, and our sincere apologies for yesterday.
Chanel