Five Guys
Five Guys 468 Rue McGill, Montréal
Review summary

What guests say about Five Guys

Customers especially like the burgers, fries, shakes, and generous portions, with several very positive comments about the taste and the speed of service. On the other hand, some find the prices high and the quality inconsistent, with complaints about wait times, service, order presentation, and sometimes cleanliness. A few reviews also mention that the music can be too loud and that some items, like the poutine, do not appeal to everyone.

Summary based on 38 reviews.
4.0
57 evaluations
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Reviews / Ratings for Five Guys

Photo of Dan Boy
23 Aug 2026
Source: Google
5.0

Nothing beat their burgers 🍔

Service
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Atmosphere
Logo of Five Guys
Restaurant response
Response added on 23 Aug 2026
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
Photo of Evans Adjei
19 Aug 2026
Source: Google
4.0

Great food and nice atmosphere

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Atmosphere
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Restaurant response
Response added on 20 Aug 2026
Thank you for your rating. We appreciate the time you took to rate us!
Photo of Thomas Fontaine
9 Aug 2026
Source: Google
5.0

Five guys

Service
Cooking
Atmosphere
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Restaurant response
Response added on 9 Aug 2026
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
Photo of Guy-Maxime Campeau
7 Aug 2026
Source: Google
3.0

’ve been coming to Five Guys for years, and at this point I genuinely don’t understand how the price keeps going up while the quality and service stay this mediocre. I paid over $27 for a cheeseburger, a small fry and a small gravy. I didn’t order through Uber Eats. I literally walked there, picked it up myself, and somehow we’re still approaching $30 for fast food. For that price, you’d think there would be SOME level of care put into the food. Instead, every time I unwrap my burger, it looks like a crime scene. Everything is crushed, falling apart, toppings everywhere, sauce all over the wrapper. Presentation is apparently not even a consideration. The burger itself is mediocre at best. The fries are decent when they’re actually warm, which they often aren’t by the time I get home. Service is slow and practically nonexistent. You have to ask for everything. And somehow, despite repeatedly paying extra for gravy, it is forgotten so often that I’ve basically started expecting it not to be in the bag. If you’re charging me extra for something, putting it in the bag feels like a fairly reasonable expectation. Then, after paying $30+ for mediocre fast food, the machine asks for a tip. Five Guys needs to decide what it wants to be. You can charge restaurant prices, or you can serve a burger that looks like it survived a car accident with nonexistent service. Doing both is insane.

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Restaurant response
Response added on 8 Aug 2026
Thank you for your rating. If you would like to provide us a more detailed experience, please contact us at https://www.fiveguys.com/contact-us
Photo of Lorenzo Puglisi
2 Aug 2026
Source: Google
1.3

Unacceptable! I was really disappointed with my experience at this Five Guys location in Montreal. Throwing all the fries directly on top of the burgers into a single paper bag makes an absolute greasy mess. The bag gets soaked in oil, and the burgers arrive completely squished and unappetizing. On top of that, the staff made zero effort to meet me halfway. Coming from Europe, where food presentation and basic cleanliness are respected, this style of serving food is just bad. Dumping greasy food into a paper bag is not "generosity," it's just lazy. Remember: it’s supposed to be fast food, not bad food! Extremely disappointing service for the price you pay. Would not recommend.

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Restaurant response
Response added on 3 Aug 2026
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Photo of Nic C
25 Jul 2026
Source: Google
5.0

The hamburger bacon with cheese all dressed was delicious. I also had a small poutine with gravy and curds which was very good

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Restaurant response
Response added on 26 Jul 2026
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
Photo of William Paul
21 Jul 2026
Source: Google
5.0

Bacon cheeseburgers were delicious it was loaded. Expensive for 6 but worth it.. Highly recommend!!!

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Photo of Brandon
21 Jul 2026
Source: Google
1.0

Rats running inside the restaurant at night 🤢🤢🤢🤢🤢🤢🤢🤢

Logo of Five Guys
Restaurant response
Response added on 21 Jul 2026
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Photo of Christine
16 Jul 2026
Source: Google
5.0

Service was quick and friendly the food was perfect had an generous amount of topping and sauce snd through fries were amazing and so fresh even tho we were there just before close.

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Restaurant response
Response added on 17 Jul 2026
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
Photo of Matt Arnolds
14 Jul 2026
Source: Google
3.0

I had this for the first time whenever visiting Montreal and I’m pretty disappointed. I’ve always heard how five guys are so hyped and honestly, it doesn’t go towards the media. The burgers tasted honestly pretty charred because of the grill and seemed a little burnt. I don’t really know what to say maybe I’m just not wanting to pay for overpriced items, but I probably won’t ever come back anytime soon. I’ll for sure be more favor for Tim Hortons in the dear future or that McDonald’s

Photo of Derek Lee Dagenais
12 Jul 2026
Source: Google
4.0

Food was great, the vibe was a little loud and overbearing...

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Restaurant response
Response added on 13 Jul 2026
Thank you for your rating. We appreciate the time you took to rate us!
Photo of Da Au
8 Jun 2026
Source: Google
5.0

Fantastic

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Atmosphere
Photo of Nell Marks
2 Jun 2026
Source: Google
2.0

Food was fine but I waited 20+ min for a burger when it was quite empty and the staff was rude and immature.

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Restaurant response
Response added on 3 Jun 2026
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Photo of Ziad Boulos
26 May 2026
Source: Google
4.7

Best burger and fries in town and free peanuts.

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Photo of s P
12 May 2026
Source: Google
5.0

Great burgers, Free Grilled Mushrooms 😋🍔🍟

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Atmosphere
Logo of Five Guys
Restaurant response
Response added on 13 May 2026
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
Photo of Richard Bastey
8 May 2026
Source: Google
3.7

Really nice poutine and shakes

Service
Cooking
Atmosphere
Logo of Five Guys
Restaurant response
Response added on 8 May 2026
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
Photo of Julia Hagest
25 Apr 2026
Source: Google
5.0

Perfect place, best burger I have ever had!

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Atmosphere
Logo of Five Guys
Restaurant response
Response added on 25 Apr 2026
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
Photo of Luc Corbeil
20 Apr 2026
Source: Google
5.0

Real beef, fresh toppings and generous portions. Staff always in a good mood. Great place to eat.

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Cooking
Atmosphere
Logo of Five Guys
Restaurant response
Response added on 21 Apr 2026
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
Photo of Mohamed Khaldi
19 Apr 2026
Source: Google
2.7

Burgers are good but take 30 minutes to be ready which ruins the whole experience

Service
Cooking
Atmosphere
Logo of Five Guys
Restaurant response
Response added on 20 Apr 2026
We are so sorry to see this rating of our location. We would like to hear more about your experience. Feel free to reach out to us at https://www.fiveguys.com/contact-us. Thank you , Five Guys
Photo of Alex St-Laurent
16 Apr 2026
Source: Google
4.0

Food was. Clean place too. Employees super nice and kind. Except one who refused to acknowledge my existence when at the counter. Her colleague who had been cleaning had to say something. Not sure why but it is what it is. One rude person. Everyone else and over was decent!

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Atmosphere
Logo of Five Guys
Restaurant response
Response added on 16 Apr 2026
Thank you for your rating. We appreciate the time you took to rate us!
Photo of Mariana Brito
12 Apr 2026
Source: Google
5.0

10/10! Just notice the “small” burguer is not small. Is just come come 1 meat instead of 2.

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Cooking
Atmosphere
Logo of Five Guys
Restaurant response
Response added on 13 Apr 2026
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
Photo of James Ragern
8 Apr 2026
Source: Google
4.7

Great burger! Really tasty!

Service
Cooking
Atmosphere
Logo of Five Guys
Restaurant response
Response added on 8 Apr 2026
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
Photo of SinCity JuggBoy
5 Apr 2026
Source: Google
5.0

first of all the food was amazing. I normally go to McDonald’s or other fast food but this time I told myself because I was craving five guys. I was like you know what let me go to five guys I took a burger and a trio, the juice and everything and I can tell you that when I was done, I felt full, but I didn’t feel sluggish. I felt good just like if I had ate real food, which is real food. Being a Compared to all these other fast food, this one was amazing. I recommend.

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Cooking
Atmosphere
Logo of Five Guys
Restaurant response
Response added on 6 Apr 2026
Thank you for taking the time to review this location. We really appreciate it! Thank you, Five Guys
Photo of michael monteith
2 Mar 2026
Source: Google
3.7

The food is always A1 The young lady serving me wasn’t very friendly and kinda rude that I didn’t speak French The place was quite dirty which happens but it wasn’t that busy and there was a lot of staff that could have been on top of that

Service
Cooking
Atmosphere
Logo of Five Guys
Restaurant response
Response added on 3 Mar 2026
Thank you for your rating. If you would like to provide us a more detailed experience, please contact us at https://www.fiveguys.com/contact-us

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Opening hours

Dining room
  • Sunday 11:00 - 22:00
  • Monday 11:00 - 22:00
  • Tuesday 11:00 - 22:00
  • Wednesday 11:00 - 22:00
  • Thursday 11:00 - 22:00
  • Friday 11:00 - 22:00
  • Saturday 11:00 - 22:00

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