Last night i was extremely disappointed with my order. I ordered nachos and it was served with no tortilla chips but 5 dumplings with Mexican toppings. When i asked the waitress what was the reasoning for this she advised this restaurant is Asian fusion with Mexican. No where on the menu did it mention this or anywhere in the restaurant. Husband ordered 3 dips then when they were delivered to the table was advised if you want tortilla chips to go with the dip this will also cost extra. Not impressed and will needless to say will not be visiting this restaurant again. Last note we had a 6 pm reservation and i called ahead to say we were running late at 5.30pm and if i could change our reservation to 6.15pm. Was advised sorry we only take reservations for every half hour therefore we could only have 6.30pm. No problem however when we arrived there were only 2 tables occupied, restaurant nearly empty. Again not impressed with the customer service. This was unnecessary. Totally understand if they were busy however no I know why the restaurant had barely any customers inside.
Reviews / Ratings for Escondite West Island
Amazing service & great food
Great little spot in the West Island! Good food, good atmosphere.
Good meal with my two young kids. The staff were friendly and the food excellent. Many different flavours and textures, which I love. This includes some creative interpretation of nachos and tacos which made it fun. Adult portions are on the smaller side, so if you’re hungry, probably order two sets of two tacos (you can’t mix and match). My only (very minor) complaint is that the dishes came very quickly, before we could even put a dent in the appetizers. Probably worth asking them to hold the mains until you’re done if that’s how you like to eat. Definitely recommend!
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Opening hours
- Sunday 17:30 - 22:00
- Monday Closed
- Tuesday 17:30 - 22:00
- Wednesday 17:30 - 22:00
- Thursday 17:30 - 22:00
- Friday 17:30 - 23:00
- Saturday 17:30 - 23:00
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