We visited this restaurant this evening and ordered two dishes. The Hara Bhara Dosa was really good, and we enjoyed it. However, our experience with the veg noodles was disappointing. We specifically requested spicy noodles, but when they were served, they had no salt and were not spicy at all. When we informed the staff member about the issue, she refused to replace the dish and instead gave us chilli sauce and salt to mix into the noodles ourselves. She said this would balance the spice level, but this was not the solution we expected. We understand that mistakes can happen, but good customer service means listening to customers and making a reasonable effort to resolve the issue. Unfortunately, the way our concern was handled affected our overall dining experience. The dosa was great, but we hope the restaurant improves its food consistency and customer service.
