I have only been twice, but went last night and there were two girls there. I ordered online, and I was picking up my food 5 minutes after the time they told me to pick up, online - and they hadn’t even started the order. I was okay waiting, but then I listened to them talk to eachother about how they aren’t putting up with this, and how one will “just clock out and leave”, while I sat there with my 8 year old, waiting on my ten minute pizza, at 9:30 at night. Luckily the girl walked out and gave them to me, I hadn’t even paid yet, but it shows how much they weren’t paying any attention to detail.. whoever’s store this is, needs better customer service employees on a Friday night. I immediately thought to myself, no wonder they are always dead with all those tables and even a community room. The first time I went, I had great customer service, not sure what happened this time.
Reviews / Ratings for Donatos Pizza
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Restaurant response
Response added on 31 Jan 2026
We appreciate your honest review, Danielle Marie. Donatos Pizza - Brownsburg is always working to improve. Your feedback helps us make our pizza even better for all our guests.
I just always get my single server the works pizza. It was good but they were busy and didnt even check drive through for few so was waiting and waiting. This isnt the norm though. I usually have great service
Service
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Restaurant response
Response added on 12 Jan 2026
Your feedback made our day, Elklakebreeze Lady! We love serving our community and sharing our passion for great pizza. Thanks for choosing Donatos Pizza - Brownsburg!
The big don sub is my go to order and it never disappoints. Its always perfect and exactly how i ask for it. I go to eat lunch there alot and the day shift couldnt be nicer. Great spot.
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Restaurant response
Response added on 24 Mar 2025
Hi Jonathan,
Thank you so much for your wonderful review! We're thrilled to hear that the Big Don sub is your go-to order and that it consistently meets your expectations. Our team takes great pride in ensuring every meal is perfect, and it's fantastic to know that our day shift staff has made your visits enjoyable. We truly appreciate your kind words and your continued support. We look forward to serving you again soon!
Best regards,
The Donatos Pizza Team
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Opening hours
Opening hours
- Sunday 11:00 - 22:00
- Monday 11:00 - 22:00
- Tuesday 11:00 - 22:00
- Wednesday 11:00 - 22:00
- Thursday 11:00 - 22:00
- Friday 11:00 - 00:00
- Saturday 11:00 - 00:00
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