Me and my family came because we enjoy the ice cream, we are 7 and 3 of us ordered a double scoop. I had ordinary ordered one scoop, after trying the flavour I changed my mind and I decided to order a second scoop. However after giving her my cup I noticed her removing some of my first scoop (where I had already eaten) and re-added it to the displayed ice cream (big health violation, I could be sick and someone could get sick from me if they order the same flavour).
Restaurant response
Response added on 2 May 2026
I am grateful to have found out about this through your review, as it allows me to take the proper action now. I am incredibly frustrated that I didn’t realize the cup was already eaten from when you requested a different flavour. Had I known, I would never have let it near the counter, and I wouldn't have had to waste a whole pan of ice cream to maintain our hygiene standards.
While I was overwhelmed at the time and did not realize what you did, I am taken aback by the approach here : you handed me your cup as if you had simply changed your mind, not that you had already consumed the product. You then waited to get behind a screen to claim a violation, rather than taking ownership face-to-face. It is disappointing that you chose to use a review to point out a risk that your own misleading request created, rather than allowing me to address it on the spot.