Reviews for Deli La Trattoria (La Tratt)

Name: Deli La Trattoria (La Tratt)
Address: 19787 Ch. Sainte-Marie, Kirkland, Quebec, H9J 3L8
Telephone: 5146940595
Rating: 4.4

miranda alvarez (167 reviews)

30 Apr 2026

Source: Google

4.0

Italian classics, fantastic staff, must come back to try the calzone which i bet is amazing. I tried the stuffed shells and truffle arancini : 10/10 My friends had the chicken sandwich which is their go to and they dont have much to say other than it’s their go to place as italians

Stephen Day (10 reviews)

29 Apr 2026

Source: Google

5.0

Don't stop at Tim's. Best kept secret on the highway. Anyone there'll make you a sandwich that'll stop all your worries.

Tiffany R (4 reviews)

28 Apr 2026

Source: Google

5.0

Crème de la crème. Truly my favourite spot for coffee and pressed sandwiches. Very special place

Restaurant response

Response added on 29 Apr 2026

Thank you tiffany. Your kind words mean a lot. We’ll relay the message to our wonderful staff.

di (41 reviews)

25 Apr 2026

Source: Google

5.0

Authentic Italian pizza the best I ever had!

Restaurant response

Response added on 25 Apr 2026

Thank you so much, much appreciated! 🍕❤️

Houssam Zaarour (5 reviews)

25 Apr 2026

Source: Google

5.0

It’s awesome It’s clean It’s made with love

Restaurant response

Response added on 25 Apr 2026

Thank you Houssam! We appreciate it! Hope to see you again soon!

Emma (4 reviews)

24 Apr 2026

Source: Google

5.0

I’ve been here many times and every time is a great experience. The food is amazing, specifically their pizzas, and my personal favourite the meatball sub. Not only that but the staff is always very kind and welcoming, making it a great experience overall.

Restaurant response

Response added on 24 Apr 2026

Thank you Emma! We appreciate that and hope to continue serving you in the future!

Jonathan Bergeron (8 reviews)

22 Apr 2026

Source: Google

5.0

Absolutely love the trattoria!! One of my favorite places!

Jadee Latreille (1 review)

17 Apr 2026

Source: Google

2.0

La Tratt where do I start... I've always heard good things about this place from friends and family so I thought to give it a try. However almost immediately after entering my experience was bad, employees being unorganized to just being plain rude. I was new around here so I had a few questions about the products when I asked I was answered with a belittling answer, like I was some type of idiot for not knowing, Wasn't professional at all... Staff was running around and took a long time for me to get my things and ring me up (only two items)... And the food was only ok nothing like what people were telling me before. Pizza was soggy and to be honest reminded me of frozen store bought pizza a little. Other thing I got was a sandwich it was decent but it wasn't as flavorful as I was hoping, was a bit underwhelming. I really wanted to like this place but I just cant recommend La Tratt to anyone. Customer Service 1/5 Food 2/5 Do Not Recommend!

Restaurant response

Response added on 18 Apr 2026

Thank you for your feedback. We’re really sorry your visit didn’t reflect the experience you were expecting or that we aim to provide. Your comments about our staff and service are taken seriously—everyone should feel respected and well taken care of, especially when asking questions. We’ll be addressing this with our team. We also appreciate your input on the food and will share it with our kitchen to improve quality and consistency. We understand your disappointment, but we hope you might consider giving us another chance in the future. If you’d like to reach out via email to explain further with more details (etc date visited) that could help us narrow down the issues further [email protected]

Wendy Masterman (7 reviews)

17 Apr 2026

Source: Google

5.0

The staff are all friendly and helpful even when super busy, they are always so accommodating and super efficient. The wraps are scrumptious, as well as everything we have tried from the Trattoria. Looking forward to having coffee outside over the next few months. Always think that the management is doing something very right as the staff all look like they really enjoy their jobs and happy to be at work 👍🏻😊.

Restaurant response

Response added on 17 Apr 2026

Thank you for the kind words and encouragement Wendy! We truly appreciate that! It’s not always easy, and some days we may fall short (due to people calling in sick etc), but one thing is for sure is we always try our best and our customers mean the world to us! ❤️ Looking forward to seeing you again soon!

Ashley Ishihara (1 review)

15 Apr 2026

Source: Google

1.0

The food is pretty good, but the service had a MAJOR decrease when they fired one of the best employees they ever hired.

Restaurant response

Response added on 16 Apr 2026

Hi there, if you’d like to discuss further as to why your daughter/sister was let go, feel free to send us an email and we can discuss further. She was a very kind person, and we didn’t want to make that decision but unfortunately due to a few major reasons (the review left about her being the very last reason), we had no choice. I know seeing a loved one get let go is not easy but let’s not turn towards spamming a business because you think it’s unfair, when you don’t know the effort we’ve made to try to keep her on the team. [email protected]

Samantha Coleman (1 review)

15 Apr 2026

Source: Google

1.0

Extremely disappointed. This was my first time at La Tratt and the staff seemed completely uninterested, slow to take orders, and overall rude! It felt like we were an inconvenience just for being there. In terms of quality, the food did not meet expectations. It lacked freshness and consistency, especially considering the price point.Overall, the combination of disorganization, slow service, and underwhelming food quality made this a frustrating experience. Would not go back, save your time and money.

Restaurant response

Response added on 16 Apr 2026

Hi Samantha, I’m sorry to hear you’ve had this experience. Based on other reviews, you will see that as far as staff goes, it’s not the usual experience our customers receive. If you came yesterday (Friday) we were short two seperate major people as they both had to go to the hospital to be with family members, so the lack of speed might of been because of that, so we are sorry on that front. It’s not an excuse but could be a valid explanation. As far as the rest, we don’t train our staff to be “uninterested” when serving so hearing this is disappointing. As far as freshness, everything is made the day of, so I’m not sure if you came earlier in the day or at night, but if you came at night, the sandwich section typically seems more b”bare” because we don’t want to over produce and then sell old product the next day. Regardless we place a lot of importance on customer experience and would love to make this right. Please send us an email so that we can get in touch, thank you for bringing this to our attention! [email protected]

Minou T (188 reviews)

11 Apr 2026

Source: Google

4.0

Nice pizza 🍕 store in the west island area. I got the classic Margherita pizza and tiramisu. Pizza is delicious but the tiramisu is too wet … i recommend order before heading to take out. It’s just during weekends dinner time.

Sarah Bowen (11 reviews)

11 Apr 2026

Source: Google

5.0

We went there and it was amazing! Good service, the wait wasn’t long, the workers are friendly, there’s many choices of food and multiple other stuff and their most popular sandwich is really good! I recommend 😉

Restaurant response

Response added on 16 Apr 2026

Thank you so much! We so appreciate it and hope to see you again soon!!

WIZ 16 (174 reviews)

2 Apr 2026

Source: Google

2.0

Food was ok....not super but ok....only because I'm used to going to REAL Italian East end bakeries. So I noticed a family in front of me and they were French speaking but they were greeted and served in english only... I felt bad for them and decided I was not going back there as my small contributions to what's right Go try Noninnas in Lachine or Salerno on Charland ave

Abby Coffin (6 reviews)

1 Apr 2026

Source: Google

1.0

Have been a customer since I was little. Excellent service, until they fired the best employee they could ever have. Never going back.

Roy S (414 reviews)

24 Mar 2026

Source: Google

5.0

Great food. Terrific sandwiches and pizza. Friendly staff. A must stop restaurant.

Walid Samman (83 reviews)

24 Mar 2026

Source: Google

5.0

If you want a true taste of Italy, this is the spot to try. A hidden gem in the West Island with authentic, delicious food and a great atmosphere. Definitely worth a visit! 🇮🇹

Lisa DuBroy (17 reviews)

23 Mar 2026

Source: Google

5.0

Super busy and for a good reason! Service was excellent! Friendly and delicious 😋

R. B. (39 reviews)

21 Mar 2026

Source: Google

5.0

So good. We live nearby and went for the first time. So welcoming and pizza and sandwiches were DELICIOUS.

William Hodges (19 reviews)

7 Mar 2026

Source: Google

5.0

All the food is amazing and the staff are helpful and friendly

robert pfeifer (182 reviews)

5 Mar 2026

Source: Google

5.0

Best chicken sandwich in the West Island

J. B. (12 reviews)

2 Mar 2026

Source: Google

4.0

Come here for the wood fired pizza and the deli side. Food is always good. Staff always friendly. On this occasion, young lady at the counter on the pizza side was a little lacking in promptness and organization: I had initially called to place an order for my pizzas - in the car from Beaurepaire and Woodland. She put me on hold. I had time to get there and was still on hold: she had forgotten to take back the line, pretty ordinary since when I got there, there was no clients at all on the pizza side. Then, I ordered my 2 pizza and 2 tiramisus at the counter. Went on the deli side to buy some stuff... Got back on the other side, got the pizzas, but she forgot to pack my tiramisus, and my bad as well, I forgot to check... Only realized at home that I didn't have them and forgot to check before I left. Would have been pratical that they were prepped with my order ready to go.... Luckily the pizza was good as usual. Service from this young lady not so much....

Restaurant response

Response added on 2 Mar 2026

Hi J. B. We are so sorry to hear that your last visit wasn’t as enjoyable as previous ones. I would love if you can please send us an email so we can arrange for you to come back and we can give you the missing tiramisus and a little extra something for the hassle. We are so sorry. [email protected]

Niloufar Arizi (1 review)

24 Feb 2026

Source: Google

5.0

The sandwiches are very tasty and delicious, I love it

Serge Dyotte (99 reviews)

24 Feb 2026

Source: Google

5.0

Amazing food and wonderful staff!

Michel Frederick (184 reviews)

13 Feb 2026

Source: Google

5.0

Cool place, great coffee, nice choice of Italian food.

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