ZERO STARS! The most ridiculous encounter here. I ordered a veggie sandwich and asked for extra peppers and olives, given I omitted lettuce and onions, assuming it was allowed as I’d been told before. A man who appeared to be the owner or manager began mocking and berating me in front of staff and other customers, repeatedly saying 'extra, lots of extra,' while huffing and puffing. I told him I never had an issue before, and that I wasn't aware of the policy, and didn't know it was a problem and suggested that he should put a sign if that's the case and that he was being petty and extremely disagreeable for such a couple of extra peppers and olives. Instead of letting it go,he escalated the situation, canceled my order, told the employee to DISMANTLE the sandwich and put the ingredients back in their respective original containers! EW! I've never seen such a miserable, bitter old man throw such an embarrassing, exaggerated hissy fit like a petulant child- what a pathetic handling of a situation that never should have been a situation. A simple correction re: their policy or small extra charge for next time would have been reasonable, and I would have been happy to pay it at the moment, even! Moreover, this location has caused mild food poisoning with meats I've had in the past. It's usually dirty. It's dingy. As other reviews mention, it's a gamble whether the produce used is fresh. I rarely go here, but caved while on my way home after an exhausting day- never again. The employees I've experienced here have always been truly kind (thank you for being amazing, I'm sorry you have to work with a maniac!), but this grouch needs serious mental health assistance and to NEVER work around food OR people. Definitely a location that should be investigated by the food inspection agency and hopefully shut down asap. I reached out to Dagwoods via their customer complaint form months ago via their customer complaint form and never received a response back.
