I am writing to formally complain about an issue I experienced with my recent order. I placed my order using the machine and selected cash as the payment method. I received an order confirmation from the machine, which clearly indicated that my order had been successfully placed. After waiting approximately 35 to 40 minutes, I approached a staff member to ask about my order. I was first told that they had not received it. After checking, the staff member then informed me that my order had not been prepared because I had not paid yet. This explanation is unacceptable. There was no cashier available at the time, and I was instructed to place my order using the machine. I followed the process exactly as directed and received confirmation, so I reasonably expected my order to be prepared. Due to this delay and confusion, I did not receive my food at all and had to return to work without eating. This caused significant inconvenience and frustration. I kindly request that you review this matter and clarify your procedures regarding cash payments made through the machine to ensure that other customers do not experience the same issue.
