I tried their food a few times and it’s honestly an average, not a bad quality for a food court sushi bar in a mall. Whatever you order you’re mostly paying for the vegetables and imitation crab, there isn’t much ‘fish’ involved compared to price unless you order the party pack. The presentation and taste itself is, nonetheless, not bad. However, Last weekend probably a trainee made my plate, she kept talking over my sushi pieces, while holding them in her hand very close to her mouth, without wearing any mouth guard or anything, asking for feedback from her colleagues, for a good while. Plus, she was using electronic devices with the same hand (gloves) that she was using to make my sushi. Later I realized that the entire store was just wearing the same gloves to do everything not just her. 1. I don’t expect Japan quality sushi in Quebec but sushi’s aren’t supposed to be held in your hand for that long because the warmth of your hand ruins the freshness of the fish. I understand that she was learning but you don’t serve your customers an ‘experiment’. that training needs to be done off work hours and consumed by staff if you don’t want it to go to waste. 2. Because of the ‘training’ my plate took almost 30 minutes even though they started working on my order right away. They weren’t busy at all. looking at me to see if I’m pissed would not solve the problem maybe you should have just told me that a new employee is working on my menu so it might take a little bit longer and excuse yourself. I would have happily waited. 3. I would have TRIED to understand if your restaurant only served something ‘cooked’. However you serve raw fish in your restaurant. How can you touch the ipad(whatever device you receive orders from), trays, doors, etc basically things that are unsanitary and raw fish/rice at the same time? I was shocked to find out there was no ‘dedicated’ gloves for raw food, maybe there is a protocol but from what I have observed, non of the employees followed it. Following for restaurant’s opinion on my review. Thank you.
