We were extremely disappointed with our experience at this restaurant, especially after hearing so many great things beforehand. We had a reservation for 5:30 and were seated on time, but it took quite a while before anyone came to take our drink order. While the restaurant was busy, we tried to be understanding. Our appetizers arrived in a reasonable amount of time, but after that, everything went downhill. We sat for over an hour without anyone checking on us. Our drinks were empty and no one offered refills or even came by the table. This was particularly frustrating because we had tickets to the Carnaval parade that evening and were on a timeline. Around 7:00, our waitress finally returned and told us that our meal order had been lost due to a printer issue and had only just been sent to the kitchen. At that point, we had no choice but to leave in order to make the parade. To make matters worse, she brought us the full bill for the drinks and appetizers without any discount or meaningful apology. After spending so much time waiting and ultimately not even receiving our meals, this felt very dismissive. Overall, it was a very disappointing experience and not at all what we expected.
