ChaiShai Indian Restaurant

afreĩna rn (37 reviews)

11 Jan 2026

Source: Google

5.0

One of the best Indian/Pakistani food spots in town. The chai is authentic and a must have! I've had almost everything on the menu and highly recommend the Dahi Puri and Pani Puri. The Gulab Jamun Cheesecake is very good too and everything savory is a must-have. Beautifully done venue, very accessible.

Rehana Patel (40 reviews)

9 Jan 2026

Source: Google

1.0

When Maison Chaishai first opened a few years ago, I was genuinely excited about it. I visited on my own to try it, then brought friends and recommended it as a great new Indian street food spot. At the time, customer service felt like a priority. So when I won a “meal for two” Instagram giveaway in 2022, I was excited to return. There was no expiry date stated, and when I contacted the restaurant to ask how to redeem it, they replied asking when I could come — clearly acknowledging the prize. Due to major life changes and moving provinces, I didn’t follow up right away and admittedly forgot. When I returned to Montreal this past October and saw the restaurant running another giveaway, I reached out again via Instagram to redeem my original prize but received no response. Since I was nearby with my family, I went in person. I explained the situation clearly, fully aware the prize was for two people and more than willing to pay for additional items. The employee was kind but clearly new and said she’d need to speak with a manager. When I spoke with a member of the management/owner’s family, I was told nothing could be done and that I should contact the promoter. When I calmly explained that there was no expiry date, that the prize had been acknowledged, and that I had already tried contacting them with no reply, the conversation escalated unnecessarily. I was told I was wasting their time and that they were too busy to deal with this. Even if the restaurant chose not to honor the prize, the situation could have been handled with basic courtesy or a small gesture. Instead, the interaction was dismissive and unwelcoming, and I left feeling embarrassed, especially in front of my family. We decided to leave without eating anything and spent our money elsewhere. This wasn’t about the cost of a meal — it was about how a returning customer was treated. Honoring the giveaway or simply handling the situation kindly would have built goodwill. This experience did the opposite. I also felt bad for the employee, who seemed unsupported and undertrained. Disappointing experience, not because of the prize itself, but because of how it was handled.