We were extremely disappointed with our experience. Our reservation was mishandled. We waited over 15 minutes to be seated, and our table was given away because the staff didn’t check the names of the party before us until they were being seated in front of us. The hostesses were swearing in front of our party, including children, who were visibly shocked. The service was slow and inconsistent. From taking drink orders to finally receiving our food, everything took far longer than necessary, even though the restaurant was not busy. One dish was completely different from how it had been described, and when we pointed it out, the server casually said, “Oh yeah, haha, I didn’t realize it,” leaving us stuck with a plate no one could eat. No apology was offered, nor was there any attempt to replace the dish. We had to share food from our plates because some items were inedible or incorrect. The only woman at our table was served last every time. Basic necessities like plates, utensils, and napkins had to be repeatedly requested. Drinks were inconsistent, and mistakes were made when explaining dishes. Overall, the experience fell far below expectations. Every member of our party agreed this would be our last visit.
Restaurant profile
Reviews / Ratings for Carlos & Pepe's - Vaudreuil
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Cooking
Atmosphere
I’ve been there 3 times and every time I expected them to have updated their menu. Their rice is basically just red tomato paste and the chicken don’t even get me started with their meat. It was basically white chicken and they added tajin on top after it was cooked, no taste at all. I don’t even consider this restaurant Latino. The only thing that was nice were the drinks and the service. But for the food, it isn’t very good, very mediocre.
Service
Cooking
Atmosphere
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Opening hours
Dining room
- Sunday 11:30 - 21:00
- Monday 11:30 - 21:00
- Tuesday 11:30 - 21:00
- Wednesday 11:30 - 21:00
- Thursday 11:30 - 21:00
- Friday 11:30 - 22:00
- Saturday 11:30 - 22:00
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