Café Van Houtte

Ruba Dabaliz (5 reviews)

31 Jan 2026

Source: Google

5.0

Good service and good coffee

Restaurant response

Response added on 1 Feb 2026

Amazing! Your satisfaction is what we strive for ✨☕ Hope to see you again soon!

Radouane Elhiri (3 reviews)

31 Jan 2026

Source: Google

5.0

The manager so kind and professional

Restaurant response

Response added on 1 Feb 2026

Wow, thank you for the great comment! We hope to welcome you back very soon 😊✨☕

DeafinitePips (6 reviews)

23 Jan 2026

Source: Google

1.0

The owner was quite uneducated and unprofessional on how he treats customers, regardless if one pays for order or not yet, as one could be waiting for someone before ordering. I saw how he ridiculed a potential customer who is deaf, shouting at him in front of others. The deaf person was looking for a decent café to start his studies. The owner couldn't think to communicate in alternative ways through writing on paper or using phone to show note of his comment in order to maintain customer satisfaction. Even if the owner may need the table to serve other paying customers, he still had the opportunity to inform him in a dignified manner, just the same as he would expect to be treated from customers. Hopefully the upper management gets to see this review and give him training on customer service, especially focusing on accessibility as well.

Restaurant response

Response added on 26 Jan 2026

Hello, Thank you for taking the time to share what you witnessed. We’re very concerned to read about this situation. Treating all customers with respect, dignity, and courtesy — including being mindful of accessibility needs — is a core expectation at Café Van Houtte. Your comments are being taken seriously. Situations involving communication barriers require patience, empathy, and professionalism, and what you’ve described does not reflect the standards we aim to uphold. We appreciate you highlighting the importance of accessibility and respectful customer interactions. To allow us to follow up appropriately, we invite you to contact us directly at [email protected], with the date and approximate time of the visit. This will help us ensure the matter is reviewed with the appropriate parties. Thank you again for bringing this to our attention. Feedback like yours is essential in helping us improve. — The Café Van Houtte Team ☕

CandleKnight (3 reviews)

23 Jan 2026

Source: Google

1.0

The owner spoke to me, and his body language looked angry and aggressive. He talked to me, and I told him I didn’t understand because I am deaf. He kept speaking anyway and then decided to tell me to ‘get out.’ That was very, very disappointing.

Restaurant response

Response added on 26 Jan 2026

Hello, Thank you for sharing what happened. We’re truly sorry to read about this experience. Being spoken to in an aggressive manner and asked to leave, especially after clearly explaining a communication barrier, is deeply disappointing and not acceptable. Respect, dignity, and accessibility are fundamental values at Café Van Houtte. What you’ve described does not reflect the experience we want anyone to have, and your comment is being taken very seriously. We would appreciate the opportunity to follow up properly. Please feel free to contact us at [email protected], and include the date and approximate time of your visit if possible. Thank you for speaking up. Your feedback is important and helps us do better. L’équipe Café Van Houtte ☕