Café Van Houtte

Anum Noreen (14 reviews)

16 Apr 2026

Source: Google

2.7

The time indicated are not appropriate.Says it opens at 7am; it didn't open. I waited more than half an hour in front of it while the staff didnt even acknowledge me even though they saw me. To top it all, they even served me yesterday's pastry by heating it so that it seems it is fresh. Very disappointing. I went there to study for my final initially and I was very mad by how I got treated.

The End (12 reviews)

14 Apr 2026

Source: Google

1.0

Terrible coffee here. Learn how to make a proper latte. My pastry was very old and stale. Staff (washo don’t seem very intelligent) were ignorant to everyone who ordered. Save your money and avoid this place at all costs.

Restaurant response

Response added on 14 Apr 2026

We’re really sorry to hear that your visit didn’t meet your expectations. A latte and pastry should always be fresh and enjoyable, and it’s disappointing to know this wasn’t your experience. We also take service very seriously, and your comments about how you were treated are concerning. We’ll be sharing this feedback with the team to address it. If you’re open to it, we’d appreciate the chance to learn more about your visit. You can reach us at [email protected] with a few details like the date and time. Thank you for taking the time to share your experience with us. L’équipe Café Van Houtte

Diana Habib (1 review)

13 Apr 2026

Source: Google

1.0

So bad uncaring service and communication from the lady and the man who is standing in the morning shift today.

Restaurant response

Response added on 14 Apr 2026

We’re really sorry to hear about your experience this morning. That’s not the level of service we aim to provide, and we understand how frustrating it can feel when communication isn’t there. Your feedback is important, and we’d like to look into this further with the team. If you’re open to it, please reach out to us at [email protected] with a few details like the time of your visit. We appreciate you taking the time to share this with us. L’équipe Café Van Houtte

Nicole Robillard (1 review)

7 Apr 2026

Source: Google

4.7

Staff is so welcoming and professional. It is a joy to stop by this café. Keep on serving Canelés!

Restaurant response

Response added on 8 Apr 2026

Wow, thank you for the great comment! We hope to welcome you back very soon 😊✨☕

Melissa Taddeo (20 reviews)

1 Apr 2026

Source: Google

1.7

There is a man who works there, not sure if he is the owner, he is often rude. Skip this one.

Restaurant response

Response added on 6 Apr 2026

Merci d’avoir pris le temps de partager votre ressenti. Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes, ce n’est vraiment pas l’expérience que nous souhaitons offrir. Nous prenons ce type de commentaire très au sérieux et aimerions en savoir un peu plus sur la situation. N’hésitez pas à nous écrire à [email protected] en mentionnant la date et l’heure de votre visite afin que nous puissions faire un suivi approprié. Au plaisir de vous offrir une meilleure expérience lors de votre prochaine visite L’équipe Café Van Houtte

Emad Alemzadeh (2 reviews)

29 Mar 2026

Source: Google

2.0

The owner which is working every morning is so rude and unprofessional, I just asked which kinds of tea do you have, and he shouted at me and said I’m the boss and have no time explain it to you. I was customer of this Cafe for several years but now it is getting so disappointing for Van Houtte brand.

Restaurant response

Response added on 30 Mar 2026

We’re really sorry to read about your experience, that’s certainly not the kind of interaction we want anyone to have, especially from someone who has been visiting us for years. We understand how disappointing this must feel, and your feedback is taken seriously. We’d truly appreciate the chance to look into this situation more closely and follow up with you directly. If you’re open to it, please write to us at [email protected] with a few details like the date and time of your visit. Thank you for bringing this to our attention, it matters to us. L’équipe Café Van Houtte

Amirreza yaghini (31 reviews)

21 Mar 2026

Source: Google

5.0

love this place, especially the customer service! Selda helped me today and she was honestly amazing. I told her how I like my matcha (less ice, less sweet), and she made it exactly how I wanted. Super patient and really kind her vibe honestly made my day. Wish more cafés had service like this

Restaurant response

Response added on 22 Mar 2026

Wow — thank you for the amazing feedback! It means a lot to us. We’re thrilled you enjoyed your visit and can’t wait to welcome you back! 🌟

Bashar Qawas (1 review)

1 Mar 2026

Source: Google

5.0

Outstanding service

Restaurant response

Response added on 2 Mar 2026

Wow — thank you for the amazing feedback! It means a lot to us. We’re thrilled you enjoyed your visit and can’t wait to welcome you back! 🌟

Hani Soleimani (1 review)

1 Mar 2026

Source: Google

5.0

Thanks to Reza the barista, I had a great experience there. I have ordered a Cappuccino and it was perfect.

Restaurant response

Response added on 2 Mar 2026

Thank you so much for the 5-star review and your kind words! We're so glad you had a great experience. Hope to see you again soon! ☕

maria dirany (2 reviews)

17 Feb 2026

Source: Google

1.7

I've noticed some challenges with communication and product quality. It would be great if the owner could work on improving patience and consistency in service, as this would enhance the overall customer experience. I've noticed that at other Van Houtte locations, the sandwiches tend to be more generously filled. Here, the wraps often seem less full. I hope this could be improved.

Restaurant response

Response added on 18 Feb 2026

Thank you for taking the time to share this with us. We truly appreciate thoughtful feedback like yours. We’re sorry to hear that your experience felt inconsistent, both in communication and in the quality of the wraps. Providing warm, attentive service and generous, satisfying products should always be part of the Café Van Houtte experience. It’s important to us that every location reflects those standards. Your comments about patience in service and portion consistency have been noted and will be shared with the team for follow-up. We never want guests to feel like they’re getting less than what they expect, especially when you’ve experienced something different at other locations. If you’d like to share a few more details about your visit (such as the date and time), feel free to write to us at [email protected] so we can look into it more closely. Thank you again for your honesty, it helps us grow and improve. L’équipe Café Van Houtte

Ruba Dabaliz (5 reviews)

31 Jan 2026

Source: Google

5.0

Good service and good coffee

Restaurant response

Response added on 1 Feb 2026

Amazing! Your satisfaction is what we strive for ✨☕ Hope to see you again soon!

Radouane Elhiri (3 reviews)

31 Jan 2026

Source: Google

5.0

The manager so kind and professional

Restaurant response

Response added on 1 Feb 2026

Wow, thank you for the great comment! We hope to welcome you back very soon 😊✨☕

DeafinitePips (6 reviews)

23 Jan 2026

Source: Google

1.0

The owner was quite uneducated and unprofessional on how he treats customers, regardless if one pays for order or not yet, as one could be waiting for someone before ordering. I saw how he ridiculed a potential customer who is deaf, shouting at him in front of others. The deaf person was looking for a decent café to start his studies. The owner couldn't think to communicate in alternative ways through writing on paper or using phone to show note of his comment in order to maintain customer satisfaction. Even if the owner may need the table to serve other paying customers, he still had the opportunity to inform him in a dignified manner, just the same as he would expect to be treated from customers. Hopefully the upper management gets to see this review and give him training on customer service, especially focusing on accessibility as well.

Restaurant response

Response added on 26 Jan 2026

Hello, Thank you for taking the time to share what you witnessed. We’re very concerned to read about this situation. Treating all customers with respect, dignity, and courtesy — including being mindful of accessibility needs — is a core expectation at Café Van Houtte. Your comments are being taken seriously. Situations involving communication barriers require patience, empathy, and professionalism, and what you’ve described does not reflect the standards we aim to uphold. We appreciate you highlighting the importance of accessibility and respectful customer interactions. To allow us to follow up appropriately, we invite you to contact us directly at [email protected], with the date and approximate time of the visit. This will help us ensure the matter is reviewed with the appropriate parties. Thank you again for bringing this to our attention. Feedback like yours is essential in helping us improve. — The Café Van Houtte Team ☕

CandleKnight (3 reviews)

23 Jan 2026

Source: Google

1.0

The owner spoke to me, and his body language looked angry and aggressive. He talked to me, and I told him I didn’t understand because I am deaf. He kept speaking anyway and then decided to tell me to ‘get out.’ That was very, very disappointing.

Restaurant response

Response added on 26 Jan 2026

Hello, Thank you for sharing what happened. We’re truly sorry to read about this experience. Being spoken to in an aggressive manner and asked to leave, especially after clearly explaining a communication barrier, is deeply disappointing and not acceptable. Respect, dignity, and accessibility are fundamental values at Café Van Houtte. What you’ve described does not reflect the experience we want anyone to have, and your comment is being taken very seriously. We would appreciate the opportunity to follow up properly. Please feel free to contact us at [email protected], and include the date and approximate time of your visit if possible. Thank you for speaking up. Your feedback is important and helps us do better. L’équipe Café Van Houtte ☕