NEVER AGAIN, My first time at this location and my LAST, i ordered the new cherry drink (asked him can i have the new cherry drink), i even pointed at the picture, upon receiving my order it has green foam on top, i asked the guy who made it that this has green foam on top i think its the wrong one and he said no its the cherry you asked. Then, i pointed at the picture to show him the cherry is just a red drink, he proceeds to tell me, i just said cherry and he thought it was the matcha one????? First of all, If you think then why wouldn't you clarify and ask me (mind you there was nobody there just 1 customer and 3 people sitting) Second of all, as you see in the picture the red drink which is the one i wanted is called themonade yuzy cerise so automatically you would think that one right even after pointing at the pic, but somehow the guys thought when i said cherry that i meant matcha mousse froide, (which is all the way on the opposite side of the poster) coco fruit du dragon et cerise..... like what? I told him its not the right one and refused to do anything about it, not make the proper one nothing like what a waste of money and btw this matcha thing does NOT taste good. (He was not rude at all, he was just confused and he just dosen't care about good service)
Restaurant profile
Reviews / Ratings for Café Van Houtte
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Very disappointed to discover the Van Houte is no longer using standard Montreal bagels but grocery store ones 😢 Would not recommend as the quality is drastically less than it has been in the past with no pricing adjustment, 8$ for a grocery store bagel is not cool
Service
Cooking
Atmosphere
Cozy place, excellent food/drinks, fell in love with the staff. Can’t ask for more
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Restaurant response
Response added on 8 May 2026
Thanks a ton for your thoughtful comment and 5-star rating! Your support truly makes our day ☕💛
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Opening hours
Dining room
- Sunday 09:30 - 18:00
- Monday 07:00 - 19:00
- Tuesday 07:00 - 19:00
- Wednesday 07:00 - 19:00
- Thursday 07:00 - 19:00
- Friday 07:00 - 19:00
- Saturday 08:00 - 18:00
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