Café Naturally Véro
Café Naturally Véro 58 Chem. Old Chelsea Unit 117, Chelsea
4.1
8 evaluations
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Reviews / Ratings for Café Naturally Véro

Photo of Reham
13 Apr 2026
Source: Google
1.0

I ordered via one of the delivery app and I reviewed my order like any customer and they responded to my reivew with covert negative judgement as if I reviewed based on delivery person handling of my order not they asking and caring about my experience and my satisfaction as customer and not wanting to real hear from me without pre-jugements and covert projection onto delivery person which I strongly reject it. They also very clearly not showing any real care about my experince and my satisfaction as customer rather than focusing on themselves by covertly playing the victim by covertly projecting onto delivery person and delusionally judgeing my response with feeling that I never stated in my response and wishing me to response to them with feedback that benefit them only without they really care about my experience and my satisfaction which I strongly reject it. And their second response full of covert gaslighting, manipulation and focusing on the delivery person that non of their business and on themselves only not really care about my experiences and my satisfaction as customer. And also their response to me as customer is very unprofessional and with covert discrimination while other customers who posted their reviews here in google map they showed more care about their experiences and satisfactions which I strongly reject their discrimination towards my experinece as customer. I never recommend them to any one, customer care and satisfaction with equality is more important and there are many coffee shops out there are capable to show and represent that to me as customer and to any customer

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Photo of Sandrine Gagné
9 Apr 2026
Source: Google
5.0

I’m in love with this little café ✨ Fully vegan spots are so hard to find in the region, this is such a gem. Had a great study session with amazing coffee and a sweet treat. I’ll definitely be back

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Photo of Kyla Tricia
6 Apr 2026
Source: Google
4.0

I live far in gatineau, and i am a constant client with naturally vero as I enjoy their organic and vegan options. However, the service or preparation of takeout is usually inconsistent, sometimes i get exactly what I ordered for and you can tell the person cares about the order and provides excellent quality. Then there’s a lot of times where the order is not what I get, the smoothie is thrown together without care or accuracy to the listed ingredients/ packaging. Naturally vero is on the more expensive side , it should be up to standard with the quality and quantity portions, It is good food and worth the expense but it should be more consistent. It feels as though i get lucky with one person that prepares good takeout, then other times someone else that doesn’t.

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Restaurant response
Response added on 6 Apr 2026
Hi Kyla, thank you for being such a loyal customer and for taking the time to share this feedback — we really appreciate it. Consistency is very important to us, so I’m sorry to hear your experience hasn’t always been the same. We’re continuing to work with our team to make sure every order is prepared with the same care. One small thing that might explain the smoothie difference: sometimes staff add a swirl of peanut butter inside the cup as a decoration. The smoothie always contains peanut butter either way, but the lined cup isn’t part of the standard instructions — just a little extra some team members like to do. If you’d ever like us to always decorate the cup for you, just let us know and we’d be happy to do that. Thanks again for the support — it truly means a lot. — Véro
Photo of Céline
31 Mar 2026
Source: Google
2.0

I'm changing my review. My visit today with my partner was disappointing. We came from far in Ottawa (1h05 minutes of driving) for my birthday brunch, as I thought this was my favourite cafe based on previous visits. I mentioned it was my birthday when arriving and that I came all the way to enjoy their treats. I have to admit, the prices of the spring menu were much higher than I anticipated and remembered. It was around $15 for each small breakfast item. Regardless, I was eager to try, especially with the inviting social media posts. We spent around $40 for two items on the spring menu and a regular pistachio latte (the drink was on the regular menu). What was supposed to be a warm, pistachio milk latte was served to us cold. We asked them to heat it and they did, but the overall flavour was also lackluster. It wasn't sweet or flavourful despite adding pistachio syrup. My partner, who tries to see the positive in everything, admitted he much prefers our lattes at home, and we have both preferred coffee at other vegan cafes. The carrot croffle was fairly tasty but to me, not worth close to $15 for a small plate. The presentation was nice. My partner's wrap was tasty but again, only the outside of the wrap was warm, and the inside contents were cold. The service was fairly neutral and friendly. I left hungry and very disappointed on my special day. I don't plan to return, and I felt the need to write this review. I'd also be happy to speak with the owner about my experience. Hopefully improvements can be made as I like to support vegan restaurants. *In response to the owner, I also want to mention that at the cafe, I was told a lot of items are made from scratch, but not everything, including some of the cakes.

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Restaurant response
Thank you, Céline, for taking the time to share your experience and for being a returning guest — it truly means a lot that you made the trip from Ottawa, especially on your birthday. 🎂 We're genuinely sorry your visit didn't meet your expectations this time. Your feedback is important to us and we'd love the opportunity to make it right. A few things we'd like to address: Pricing: Our prices have increased over the yrars, as has the cost of everything — ingredients, supplies, and operations (we would not be able to operate with our older pricing structure). We use quality, locally sourced ingredients and everything is made from scratch in-house. That said, our prices are actually comparable to (and often lower than) other cafés in the Chelsea area. Drinks: Several of our spring drinks are designed to be served iced, but can absolutely be made hot upon request! We'd encourage guests to let us know their preference — our team is always happy to accommodate. Food temperature: We're sorry the wrap wasn't served at the right temperature. Please never hesitate to let our staff know — we genuinely want to go above and beyond to ensure every guest leaves happy. We'd love to connect with you personally to discuss your visit further. Please feel free to reach out to us directly at [email protected] or 819-576-8080. 💚
Photo of Andrew Lian
15 Mar 2026
Source: Google
5.0

Fantastic cafe. So happy to have stopped in before the Nordik spa. So grateful for a vegan spot.

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Photo of Anastasiia Parkhomenko
3 Mar 2026
Source: Google
5.0

One of my absolute favorite vegan cafés! 🌿 Everything here is always fresh, flavorful, and made with so much care. You can truly taste the quality of the ingredients in every dish. The menu has such a great variety, and I love that there are so many creative and nourishing options. The atmosphere is cozy and welcoming, and the staff is always friendly and attentive. It’s the kind of place you want to come back to again and again. If you’re looking for delicious, wholesome vegan food, this place is a must-visit!

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Restaurant response
Response added on 4 Mar 2026
Thank you so much for the kind words! We're so happy you enjoyed your visit to Naturally Véro. Everything we serve is made fresh in-house with a lot of love, so hearing that you loved the food really means a lot to our team. We hope to see you again soon in Chelsea for another plant-based treat!
Photo of Elena Georgiou
8 Feb 2026
Source: Google
5.0

Very yummy food and coffee, and very friendly staff! Would recommend!

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Opening hours

Dining room
  • Sunday 08:00 - 17:00
  • Monday 08:00 - 17:00
  • Tuesday 08:00 - 17:00
  • Wednesday 08:00 - 17:00
  • Thursday 08:00 - 17:00
  • Friday 08:00 - 17:00
  • Saturday 08:00 - 17:00

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