Restaurant profile

Burger King

104 Bd Gréber · Gatineau · J8T 6H5 Add a photo
(819) 568-5159
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neighborhood:
Pointe-Gatineau
38 evaluations
Menus Reviews Restaurant owner?
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Burger King
Burger King 104 Bd Gréber, Gatineau
Menus Reviews Restaurant owner?
3.0
38 evaluations
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Review summary

What guests say about Burger King

Reviews are mixed, but several customers note recent improvement with faster service, polite staff, and food considered fresh and decent. However, others still mention very long delays at the drive-thru and for delivery, especially at night, as well as cleanliness and consistency issues. If you go, the quality seems better at some times than others, so the experience can vary a lot.

Summary based on 38 reviews.

Reviews / Ratings for Burger King

Photo of Eric Paul
22 May 2026
Source: Google
5.0

If this was the old management id say negative 5 lol.... but this new management has turned this location around big time!!! Im not sure if its also new ownership... but this place used to be horrendous and now its very good

Service
Cooking
Atmosphere
Restaurant response
Response added on 23 May 2026
Hey Eric Paul, we're thrilled to hear that you're enjoying the positive changes at our location! 😊 Your feedback is incredibly valuable, and we're committed to maintaining this level of excellence. Thanks for sharing your experience!
Photo of Allison Power
22 May 2026
Source: Google
5.0

I got delivery from here using their app. The food was ok for an hour long delivery time (I live in Aylmer). I really like their improved packaging. I just wish they had the option for no ice on their app.

Service
Cooking
Atmosphere
Restaurant response
Response added on 22 May 2026
Hey Allison, thanks a bunch for the 5-star review! 😊 We're glad you liked the improved packaging and appreciate your feedback about the no ice option on our app. We'll definitely look into it to enhance your experience. Thanks for sharing your thoughts!
Photo of Joel Henry
18 May 2026
Source: Google
5.0

Good

Service
Cooking
Atmosphere
Restaurant response
Response added on 19 May 2026
Hey Joel, thanks a bunch for the awesome 5-star review! 😊 We're thrilled you had a great experience at Burger King and look forward to serving you again soon! 🍔👑
Photo of Fatou Bamba
13 May 2026
Source: Google
5.0

Good food

Service
Cooking
Atmosphere
Restaurant response
Response added on 14 May 2026
Hi there, we’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve valued Guests like you. Have a wonderful day! 😀
Photo of Mark
10 May 2026
Source: Google
2.0

Can you guys return the bike parking racks? I can't park my bike anywhere, why would you even remove it in the first place??? Also AI music does not sound good

Service
Cooking
Atmosphere
Restaurant response
Response added on 18 May 2026
Hi Mark, we’re sorry to hear that you had a negative experience with us. We take full responsibility for not meeting your expectations and will take immediate action to address the issues you brought to our attention. Please accept our sincerest apologies and know that we’re working to improve our services. Your feedback is important to us, and we appreciate you taking the time to point out something that needs improvement.
Photo of D. M.
5 May 2026
Source: Google
1.0

How this place can have any stars? Did you go inside...never seen restaurant so dirty and smell like bathrooms were not cleaned for long time....it's the worst place I ever been to. I'm suprise it doesn't get shut down by health inspections cause it's definitely not up to any standards at all. I took my visitors from Europe here once cause they wanted to try Burger King, I was embarrassed with hygiene here, my first and last time here. And by the way...all Burger King's in Gatineau or Ottawa are gross. I love Burger King but they should be all closed.

Service
Cooking
Atmosphere
Photo of W K
2 May 2026
Source: Google
4.0

Great BK location where the food preparation and presentation is excellent. Service is prompt and polite. The location is clean.

Service
Cooking
Atmosphere
Restaurant response
Response added on 2 May 2026
Hey Guest, we're thrilled to hear you enjoyed our food preparation, presentation, and service! 🍔 Your feedback about our clean location is much appreciated, and we're always striving to make every visit a 5-star experience. Thanks for sharing your thoughts!
Photo of Paysagiste ile WEST
8 Apr 2026
Source: Google
5.0

Thank you for your great service!)

Restaurant response
Response added on 8 Apr 2026
Hi there, we're happy to hear that our team provided you with excellent service. You Rule! 👑
Photo of Abdalla Sawaya
6 Apr 2026
Source: Google
1.0

Cold food, chicken undercooked.

Cooking
Restaurant response
Response added on 7 Apr 2026
We appreciate you bringing this to our attention and we are truly sorry. The way it was handled at our restaurant was less than ideal and we apologize for any inconvenience caused. We would appreciate it if you could contact us at bk.com/support?review=google so we can have someone follow up with you about your last visit.
Photo of Tim Alk
2 Apr 2026
Source: Google
1.0

Horrible service. Do not come here especially during the night for drive, there are like 2 people who are employed and they are really really slow and probably just overwhelmed, I don't even know who to blame for this. Shame on you BK.

Photo of marina heldn
2 Apr 2026
Source: Google
1.0

rude and slow service there’s no reason why i’m waiting 45 mins for a WHOPPER MEAL… horrible

Photo of Hamza Yazid
1 Apr 2026
Source: Google
1.0

45 minutes of waiting time on the drive through at 11 pm

Restaurant response
Response added on 2 Apr 2026
We appreciate you bringing this to our attention and we are truly sorry. The way it was handled at our restaurant was less than ideal and we apologize for any inconvenience caused. We would appreciate it if you could contact us at bk.com/support?review=google so we can have someone follow up with you about your last visit.
Photo of jakob fisher
1 Apr 2026
Source: Google
1.0

Disgusting food

Service
Cooking
Atmosphere
Restaurant response
Response added on 2 Apr 2026
We’re sorry to hear that your experience with us was less than satisfactory. We understand that you have choices when it comes to choosing a restaurant to dine at and we regret having lost your trust in us. Please know that we’re taking your feedback seriously and will use it to improve, moving forward. We hope that you’ll give us another opportunity to provide you with the service that you deserve. Thank you for your understanding.
Photo of Jean-Marc Killeen
1 Apr 2026
Source: Google
1.0

Love Burger King food, no problems with that. But I’ve come here once a month for the past three months and it takes an hour to an hour and a half to get your order with five other cars in front of you. The manager/owner is the one at fault for this. Where do people go at 2 in the morning after going out…….to the one place that’s open!!!!!!! And you have two people working!!!! What is wrong with you!!!!! I can understand this happening once, but five times in three months is unacceptable, staff your frickin restaurant!!!!! Especially your night shift staff, where it’s only the drive thru you can use. Once you’ve ordered your stuck in line for however long it takes them. Owners like you should have your business taken away, just saying

Service
Restaurant response
Response added on 2 Apr 2026
We appreciate you bringing this to our attention and we are truly sorry. The way it was handled at our restaurant was less than ideal and we apologize for any inconvenience caused. We would appreciate it if you could contact us at bk.com/support?review=google so we can have someone follow up with you about your last visit.
Photo of Richard Archibald
26 Mar 2026
Source: Google
5.0

This low average rating is crazy, this is a very good Burger King

Service
Cooking
Atmosphere
Restaurant response
Response added on 27 Mar 2026
Hi Richard, we’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve valued Guests like you. Have a wonderful day! 😀
Photo of Trottier Shirley
17 Feb 2026
Source: Google
5.0

I went late at night, around 10 PM. Service was good, food was fresh and good.

Service
Cooking
Restaurant response
Response added on 17 Feb 2026
Hello Trottier, we're happy to hear that our team provided you with excellent service. You Rule! 👑
Photo of Jim Beam
5 Feb 2026
Source: Google
4.3

I went to this location Feb 5th , 2026 at 1 PM. I had 4 coupons for Whoppers, Chicken jr, and nuggets. Nice lady punched in my order , I gave her a $ 5 tip , waited 5 MINUTES and was out the door. The place was very busy and they did a great job !! The food was great, plenty of fires and it was clean. Super nice staff and hard workers, owner should be proud of this and I recommed this location.

Service
Cooking
Atmosphere
Restaurant response
Response added on 7 Feb 2026
We're glad you enjoyed your last dining experience at our restaurant. We’re aiming to provide a 5-star experience on your next visit. 👋
Photo of Ember Perreault
4 Feb 2026
Source: Google
2.7

Ordered take out at around 23h. As a former fast food manager, I understand this is usually around shift change, where closing shift leaves and night shift arrives. Errors happen, mistakes are made, quality slips, I get that. However its one thing to make an error, but its another thing to flout food safety procedures. The nuggets weren't close to fresh. They're dry and old tasting, which means they've obviously been kept in the warmer WAY too long, at least over an hour. The chicken burgers were a little better, but then again, the crispy chicken always keeps well. It's older, but edible, however procedures still clearly aren't being met. The burger patties weren't stellar, much better than my last experience, but lacks the tenderness that they would have if cooked to order. Overall, this screams one of 3 things. A manager that doesnt enforce policy properly, or doesn't do appropriate pre-shift post-shift checklists, a crew that doesnt care, or an owner who prioritizes reduced daily waste over proper food handling practices. Overall, disappointing. You don't need to run a tight ship to avoid these mistakes. This should be basic quality assurance.

Service
Cooking
Atmosphere
Restaurant response
Response added on 7 Feb 2026
Thank you for taking the time to leave us a review. We're sorry to hear about your recent experience. That's certainly not what we want for our valued Guests. Would you please contact bk.com/support?review=google? Someone will be able to assist you further with that.
Photo of Daniel Arcouette
26 Jan 2026
Source: Google
3.0

Extremely slow drive-thru service.

Service
Cooking
Atmosphere
Restaurant response
Response added on 27 Jan 2026
We are so sorry to hear about your last visit. The way it was handled at our restaurant was less than ideal and we apologize about any inconvenience this may have caused you. We value your business and hope to have the opportunity to serve you again in the future.

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

Features

Services
Dining room Food Delivery Take out Wheelchair accessible
Cooking Kinds
American
Atmosphere Kinds
Family dining Fast food
Meal Kinds
Breakfast Burger Dessert Dinner Lunch
Online Services
Online Menus

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