Boston Pizza
Boston Pizza 550 Rue Jean-Paul-Perrault, Sherbrooke
Review summary

What guests say about Boston Pizza

Reviews are mixed, but many customers appreciate the good service, pleasant atmosphere, and quick welcome, especially for family meals or outings with friends. Some also mention reasonable prices and food they enjoyed when everything goes well. On the other hand, others report delays, order errors, inconsistent quality, and sometimes a lack of cleanliness or respect in service.

Summary based on 28 reviews.
4.0
70 evaluations
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Reviews / Ratings for Boston Pizza

Photo of Brittany Lowd
24 Aug 2026
Source: Google
5.0

Love going here, the terrace is always so nice in the summer. Our waitress was so kind and friendly! Drinks are amazing here as well as the food

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Logo of Boston Pizza
Restaurant response
Response added on 24 Aug 2026
Hi, Brittany. Thank you for visiting us and sharing a positive review! We look forward to welcoming you back again soon! 😊
Photo of The Bull
19 Aug 2026
Source: Google
4.7

Another jambalaya of the week in a different province in Canada 🇨🇦..!!! First time with so many shrimps and sausages. It was a good one. Service was perfect too. Je reviendrai et essaierai un autee vin 🍷 :)

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Restaurant response
Response added on 20 Aug 2026
Merci pour le super avis! 😉🍕
Photo of Ashish Gupta
18 Aug 2026
Source: Google
5.0

Best Boston Pizza Experience Yet Every year, we visit Boston Pizza to celebrate our daughter’s birthday, and this year we chose the Sherbrooke location. I have to say, this was by far our best Boston Pizza experience so far! 🎉🍕 The restaurant wasn’t crowded, which made the experience really comfortable and relaxed. Our server was absolutely wonderful — 5-star service from start to finish! ⭐⭐⭐⭐⭐ We also noticed that the portions were noticeably bigger than what we’ve received at other Boston Pizza locations, especially the kids’ drink and pasta. The food was great, the service was excellent, and the overall experience was fantastic. 100% recommended! We’ll definitely be coming back. 😊

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Restaurant response
Response added on 19 Aug 2026
Thank you so much for the 5 stars, Ashish! It's fantastic to hear you always enjoy celebrating with us, and we'll make sure to pass on your comments to the team! 😊 We can't wait to welcome you back!
Photo of Ely Tetreault
8 Aug 2026
Source: Google
5.0

Excellenr

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Restaurant response
Response added on 8 Aug 2026
Merci pour l'avis 5 étoiles, Ely! On espère vous revoir bientôt! 😊
Photo of Amir E.
6 Aug 2026
Source: Google
4.0

It's nice to be here once in A while. We enjoyed it.

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Restaurant response
Response added on 7 Aug 2026
Hi Amir. We're glad to hear you enjoyed your recent visit. Hopefully, we can make your next visit a 5-star one! See you again soon! 😊🍕
Photo of Sofia Torres
21 May 2026
Source: Google
1.7

Food is hit or miss , you can order the same thing every time you go and every time it tastes different. They have no consistency. Mostly I will not be going back because of the lack of cleanliness and bad service. I had to ask to get another cup because I got a dirty cup, next they brought the plates for pizza and they were greasy and had pieces of cheese stuck on them . I left a minimal tip due to this , and the server made sure we knew she wasn’t happy and was very disrespectful because of it . Not going back .

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Restaurant response
Response added on 22 May 2026
Hi, there. We're sorry to hear about your experience and we would like the chance to look into this for you. If you could please provide your details at https://bostonpizza.com/socialcontact, we will be able to follow up. Thank you.
Photo of Meg Delaney
17 May 2026
Source: Google
5.0

always a good time at BP , any time all the time

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Photo of Triffgits
4 May 2026
Source: Google
3.0

Edit: After contacting them, I was given credit with the restaurant. Blame was laid on the service they used for delivery (Uber). Revised stars given. Original: Ordered one (1) pizza. Took two hours to arrive, delivered by UBER (???). It was cold. Pizza place that can't deliver a pizza 10 minites away. Would not recommend, won't order again.

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Restaurant response
Bonjour, nous sommes désolés que vous n'ayez pas été satisfait par votre récente expérience. Votre opinion est importante pour nous et nous aimerions en savoir plus sur la manière dont nous pouvons nous améliorer. Si vous ne l'avez pas déjà fait, nous vous invitons à partager les détails à https://bostonpizza.com/ContactSocial. Nous vous remercions.
Photo of Marie-Pier Anderson
14 Jan 2026
Source: Google
4.0

Overall a great experience ! 👍 Love to go with my friend group. Everybody is always very friendly and the food is good.

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Restaurant response
Response added on 15 Jan 2026
Hi, Marie-Pier! Thank you for the four-star rating! We hope to serve you again soon!
Photo of Efrain Rosero
3 Nov 2025
Source: Google
5.0

Service excellent 👌🏼

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Restaurant response
Response added on 4 Nov 2025
Nous sommes heureux que vous ayez aimé le service, Efrain! À bientôt!
Photo of Polin Saitong
19 Sep 2025
Source: Google
4.0

good

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Logo of Boston Pizza
Restaurant response
Hi, there. Sorry to see that you were not entirely satisfied with your recent experience. Please tell us more at https://bostonpizza.com/socialcontact so we can improve. Thank you.
Photo of Penny Arel
4 Sep 2025
Source: Google
2.0

While the food is good (albeit expensive), this restaurant is utterly incapable of properly packaging food for takeout. It’s happened several times that we would order food, wait over an hour and a half for delivery, only to have the bag tear open the moment the delivery driver hands it to us and splatter all of our food onto the ground. The packaging they use is flimsy and allows excess grease to permeate and damage the paper bags the order is stored on. The fact that I’ve had to clean spaghetti sauce off the floor at my front door not once, not twice, but three times is utterly unacceptable. So, while I am sure the dining experience in-house may be preferable, I do not recommend ordering take-out (either directly or through delivery app).

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Restaurant response
Response added on 4 Sep 2025
Hi, Penny. We take feedback extremely seriously, but would like to learn more about the original feedback. If you haven't done so already, please share the details at https://bostonpizza.com/socialcontact. Thank you.
Photo of Cheyenne Willard (GOOF)
23 Jul 2025
Source: Google
5.0

Orders always ready when I arrive

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Logo of Boston Pizza
Restaurant response
Response added on 24 Jul 2025
Thanks for the great review! We’re glad your orders are always ready right on time – hope to see you again soon!
Photo of Star Mark
14 Jul 2025
Source: Google
5.0

Great food and good service too! We ordered the triple dipper and the 3 mini pizzas special and everything was delicious. Thank you Boston pizza!

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Logo of Boston Pizza
Restaurant response
Response added on 15 Jul 2025
We're glad to hear you had a great experience. We hope to see you again soon!
Photo of Isa Davidson
10 Jul 2025
Source: Google
2.7

Super mediocre, but if nothing else is open, it provides food. Was the food good? No. But...did I avoid having to cook? Yes.

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Photo of faldu sachin
2 Jul 2025
Source: Google
1.7

Ordered by phone, went there nobody at the reception, one girl and guy were working at the bar, both saw me, after seeing me guy went somewhere in kitchen, still nobody showed up at reception to even ask me for anything 😭 was waiting in front for like 5-10 mins nobody showed up even they both saw me there!!!! I was so frustrated 🥴😔 waiting for somebody to show up and answer me, I was lucky I already ordered on phone, so no choice I has to call again to the store from the store, someone answered the phone from back not from reception lmao told the guy please sent someone to the front reception I'm waiting here for long, so in general good food but very bad customer service experience!!

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Logo of Boston Pizza
Restaurant response
Merci pour les 5 étoiles, Faldu! Revenez bientôt!

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Opening hours

Dining room
  • Sunday 11:00 - 00:00
  • Monday 11:00 - 00:00
  • Tuesday 11:00 - 00:00
  • Wednesday 11:00 - 00:00
  • Thursday 11:00 - 00:00
  • Friday 11:00 - 01:00
  • Saturday 11:00 - 01:00

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