Boston Pizza

Teresa Simeone (8 reviews)

25 Apr 2026

Source: Google

4.0

We came to Boston Pizza on Friday the 24th to have dinner and watch the hockey game. We had good service, our waitress was good and professional for a young women, but there was another young lady, I called her because my glass was dirty, qnd she answered me very ruddley, what's wrong, but she said it in french, I was so mad that she answered me like that, so I told our nice waitress and she said, I will talk to her. Our waitress said, I'm sorry, but it wasn't her to apologize it should have been the other young lady. Not very happy.

Restaurant response

Response added on 25 Apr 2026

Hi, Teresa. We're sorry to hear about your experience and we would like the chance to look into this. If you haven't done so already, please share further details at https://bostonpizza.com/socialcontact. Thank you.

James Commet (25 reviews)

24 Apr 2026

Source: Google

5.0

Let me tell you this place has really accommodated my experience in Montreal to the fullest. Tha staff remembers me and makes sure im takin care of. Jp is a Rockstar as a GM 😊 from the kitchen to the bar he's involved and motivated everyone to serve to the fullest. Hands down best experience of service and loyalty 🙌 thank you to everyone for making my workcation comfortable and convenient ❤️. Go habs!!!!

Restaurant response

Response added on 25 Apr 2026

Thanks for leaving us such a kind review, James! ❤️ We'll definitely make sure to pass on your comments to the team! We can't wait to welcome you back!

Jas (1 review)

24 Apr 2026

Source: Google

1.7

Currently sitting in the restaurant writing this. Service is nonexistent and the music for some reason is so loud. Trying my best to get attention of the servers but being ignored so far. I am gonna try my best to not come here ever again. Ridiculous

Restaurant response

Response added on 24 Apr 2026

Hi Jas, we're sorry to read this. If you haven't done so already, please share more details with us at https://bostonpizza.com/socialcontact so that we can investigate this situation. Thank you.

Michael Abdalla (8 reviews)

19 Apr 2026

Source: Google

1.0

1 star – Misleading reservation policy We called ahead to reserve a spot to watch the game and were told they don’t take reservations after 5pm. Fine — we worked around it, came early, and got a reservation before the cutoff. When we arrived, we were seated in the worst section of the dining room despite the bar area being completely empty. We asked to move there and were told it was fully reserved. After 5pm. The same policy they told us didn’t exist. So apparently “no reservations after 5pm” only applies to regular customers — not to whoever got priority access to the bar. The inconsistency is frustrating and frankly feels dishonest. We came prepared and still got treated like an afterthought. We were better off staying home. Won’t be back

Restaurant response

Response added on 20 Apr 2026

Hi, Michael. We're sorry to hear about your experience and we would like the chance to look into this. If you haven't done so already, please share further details at https://bostonpizza.com/socialcontact. Thank you.

Julie C. (1 review)

16 Jan 2026

Source: Google

1.7

Boston Pizza Laval-Est. Food was terrible. Pizza was tasteless and undercooked. Mashed potatoes that was with sandwich was the lumpy, never seen potatoes like this before. Chicken burger had lettuce inside that was limp and black (rotten). Disgusting. Went out of our way to go to this restaurant because my son received 2 $20 certificates from a hockey tournament. We were only able to use one. Manager didn't even accept to make 2 bills. Not going back to this restaurant.

Restaurant response

Response added on 17 Jan 2026

Hi, there. Sorry to hear that you were dissatisfied with your recent experience. If you haven't done so already, please share the details at https://bostonpizza.com/socialcontact so that we can follow up with the team involved and make it better. Thank you.

Japhte Cédric Fleurime (1 review)

26 Nov 2025

Source: Google

1.0

I came to pick up an order, I came in with a smile and was met with terrible customer service. They were rude and seemed annoyed throughout the whole process and I thought I was the problem until I noticed that they were nicer to their regular clients. 68$ wasted

Restaurant response

Response added on 26 Nov 2025

Hi, Japhte. We're sorry to hear about your experience and we would like the chance to look into this. If you haven't done so already, please provide your feedback at https://bostonpizza.com/socialcontact so that we can follow up with the team involved and make it better. Thank you.

Marco De Minico (27 reviews)

23 Nov 2025

Source: Google

4.7

Pizza is good, not real napoletano but acceptable. Nachos are big and plenty of toppings. Free refills, and not to expensive for 4 ppl

Restaurant response

Response added on 24 Nov 2025

Thanks for the shoutout! We're glad you had fun and enjoyed yourself. Make sure to come back and visit us again soon! 😊

Miriam R. (52 reviews)

20 Nov 2025

Source: Google

1.3

Ended up here because traffic was bad to get home. We definitely should have waited in traffic rather than waste money here. Pitcher of Rickard’s red FLAT, my 1/2 rib plate lukewarm at best (MAPAQ concern). Expressed discontent to the waitress in regards to the barely untouched plate and her response was « ah sorrryyyyy ». Seeing as the plate was still full, she did not offer to replace any of the uneaten portion. Husband’s fish and chip plate was hot, and he enjoyed it. Paid the full bill with tip and got the hell out of there.

Restaurant response

Response added on 21 Nov 2025

Hi, there. We're sorry to hear about your experience and we would like the chance to look into this for you. If you could please provide your details at https://bostonpizza.com/socialcontact If you haven't done so yet, we will be able to follow up. Thank you.

Miguel CORDOBA HERRERA (421 reviews)

14 Nov 2025

Source: Google

4.7

In 2012 was the first time when I tested poulet parmigiana.since then, I fell in love with Boston pizza

Restaurant response

Response added on 15 Nov 2025

Thanks for the shout out, Miguel! We're glad you like the Poulet Parmigiana. We like it too. 😋 Come back again soon! 😊