Boston Pizza

Julie C. (1 review)

16 Jan 2026

Source: Google

1.7

Boston Pizza Laval-Est. Food was terrible. Pizza was tasteless and undercooked. Mashed potatoes that was with sandwich was the lumpy, never seen potatoes like this before. Chicken burger had lettuce inside that was limp and black (rotten). Disgusting. Went out of our way to go to this restaurant because my son received 2 $20 certificates from a hockey tournament. We were only able to use one. Manager didn't even accept to make 2 bills. Not going back to this restaurant.

Restaurant response

Response added on 17 Jan 2026

Hi, there. Sorry to hear that you were dissatisfied with your recent experience. If you haven't done so already, please share the details at https://bostonpizza.com/socialcontact so that we can follow up with the team involved and make it better. Thank you.

Japhte Cédric Fleurime (1 review)

26 Nov 2025

Source: Google

1.0

I came to pick up an order, I came in with a smile and was met with terrible customer service. They were rude and seemed annoyed throughout the whole process and I thought I was the problem until I noticed that they were nicer to their regular clients. 68$ wasted

Restaurant response

Response added on 26 Nov 2025

Hi, Japhte. We're sorry to hear about your experience and we would like the chance to look into this. If you haven't done so already, please provide your feedback at https://bostonpizza.com/socialcontact so that we can follow up with the team involved and make it better. Thank you.

Marco De Minico (27 reviews)

23 Nov 2025

Source: Google

4.7

Pizza is good, not real napoletano but acceptable. Nachos are big and plenty of toppings. Free refills, and not to expensive for 4 ppl

Restaurant response

Response added on 24 Nov 2025

Thanks for the shoutout! We're glad you had fun and enjoyed yourself. Make sure to come back and visit us again soon! 😊

Miriam R. (52 reviews)

20 Nov 2025

Source: Google

1.3

Ended up here because traffic was bad to get home. We definitely should have waited in traffic rather than waste money here. Pitcher of Rickard’s red FLAT, my 1/2 rib plate lukewarm at best (MAPAQ concern). Expressed discontent to the waitress in regards to the barely untouched plate and her response was « ah sorrryyyyy ». Seeing as the plate was still full, she did not offer to replace any of the uneaten portion. Husband’s fish and chip plate was hot, and he enjoyed it. Paid the full bill with tip and got the hell out of there.

Restaurant response

Response added on 21 Nov 2025

Hi, there. We're sorry to hear about your experience and we would like the chance to look into this for you. If you could please provide your details at https://bostonpizza.com/socialcontact If you haven't done so yet, we will be able to follow up. Thank you.

Miguel CORDOBA HERRERA (421 reviews)

14 Nov 2025

Source: Google

4.7

In 2012 was the first time when I tested poulet parmigiana.since then, I fell in love with Boston pizza

Restaurant response

Response added on 15 Nov 2025

Thanks for the shout out, Miguel! We're glad you like the Poulet Parmigiana. We like it too. 😋 Come back again soon! 😊