Ben & Florentine

Christine Rivet (34 reviews)

29 Mar 2026

Source: Google

1.3

The service was horrible did not get a smile at all from our server. Never offered any coffee refills nor water.... The language that was coming out of the kitchen, very disappointed. Second time going to that location and not going back will keep going to the one in Aylmer.

Restaurant response

Response added on 31 Mar 2026

Hello Christine, Thank you for sharing your experience with us. We're truly sorry to hear about the lack of service and the inappropriate language you encountered during your visit. Your feedback is invaluable and will help us address these issues to improve our service. We apologize for not meeting your expectations and hope to regain your trust in the future. The B&F Team

Guy Lachance (19 reviews)

28 Mar 2026

Source: Google

5.0

You can get a two eggs, potatoes and one meat for 13.45$. Friendly service and nice environment. This location can get very busy sometimes but the other near by Aylmer location is not too far away if you need a backup plan. Good black coffee.

Restaurant response

Response added on 29 Mar 2026

Hello, Thanks for your support. Always appreciated! Your B&F Team

Joseph C (113 reviews)

26 Mar 2026

Source: Google

3.0

The Benedict eggs served cold, I don’t mean not hot I really mean cold as in out of fridge cold. Waitress said she passed along the message and offered a 15% discount. For a breakfast place proper serving of eggs should be pretty basic thing I would think 🤷🏼‍♂️

Restaurant response

Response added on 31 Mar 2026

Hello Joseph, Thank you for sharing your feedback. We're sorry to hear about the issue with the cold eggs during your visit, as serving meals at the right temperature is indeed fundamental. Your experience helps us improve, and we hope to deliver a better breakfast experience next time. The B&F Team

Melanie Lafontaine (21 reviews)

23 Mar 2026

Source: Google

2.0

Restaurant renos look good, food was okay. The server we got that morning was not in a good mood. Made the whole experience unpleasant..

Restaurant response

Response added on 25 Mar 2026

Hello Melanie, Thank you for sharing your feedback with us. While we're glad you appreciated the renovations, I'm sorry to hear that the service detracted from your experience. Your comments are valuable, and we will work to make improvements. Please accept our apologies, and we hope to provide you with a better experience in the future. Your B&F Team

Yvonne (12 reviews)

13 Mar 2026

Source: Google

1.3

Found multiple hair in the omelette (looked like shavings from trimming facial hair) sent it back only to get another one with hair in it again. Gave up and asked for just 2 plain eggs so we can avoid having hair in it. When we cut into our other 2 dishes (eggs Benedict), we realized one of each of the eggs was raw. Not runny but raw. The whites of the poached eggs were runny and the yolk didn’t have the creamy look. Didn’t eat them but very thankful we somehow didn’t get sick. Also, the booth, doesn’t look like it’s been cleaned in a long time. The glass between the booth and kitchen was dirty too. After we sent the first dish back with the hair, we took a peak and noticed 90% of the line cooks weren’t wearing hair nets. That seemed to change after we sent the second dish but again, shouldn’t be waiting for dishes to come back with hair before wearing hair nets. Will not be returning. It’s a shame, it was fine a couple of years ago.

Alex _ (262 reviews)

22 Feb 2026

Source: Google

4.3

Our waitress Kim was super nice and accommodating. Food was good overall , mine was really good (pictured)but was warm instead of hot . Flavors were really good Would recommend

Restaurant response

Response added on 23 Feb 2026

Hello, We are delighted to read your comments! Thank you for encouraging us :) We hope to see you soon. Your B&F Team

Kourosh Lalavi (1 review)

16 Feb 2026

Source: Google

4.7

One of the better breakfast and brunch spots in the surrounding area, personally ordered on Doordash and the food was still warm. Don't forget to ask for sauces, usually not included with online orders

Restaurant response

Response added on 17 Feb 2026

Hello, Thanks for your good review. Always appreciated! Your B&F Team

Mandy Sandhu (24 reviews)

12 Feb 2026

Source: Google

1.7

hi, i came at restaurant one time to ask them that however my arrived in their property. my iPhone is on tracking mode if you find in you store please let me know . i am watching day night from 10 days the phone is not moving and still showing in same direction . please help . thanks ! its emergency!!

M Rawas (6 reviews)

3 Jan 2026

Source: Google

4.7

Great food, portion size just right, speedy friendly service, coffee refills, and fair price.

Restaurant response

Response added on 4 Jan 2026

Hello, Thanks for your good review. Always appreciated! Your B&F Team

Hailey Lecompte (4 reviews)

2 Jan 2026

Source: Google

1.0

🔴WOULD NOT RECOMMEND🔴 The waitress: Rude! She came over and began speaking French. We very politely asked her if she could speak English, as we don’t speak French. And she then had awful attitude, despite she could speak perfect English, and only checked in on one side of the table to ask how we were doing, because our side of the table had a French speaking person. She was also rude to my friend when they made her breakfast sandwich using the wrong type of egg. Food: Awful! Food portions were small, came luke warm which many reviews I see have stated. The breakfast potatoes tasted old, and tasteless, and we only got a few. I ordered 2 scrambled eggs. It only looked like only one, and it looked like shredded flat egg. The bacon tasted hard and flavourless. I ordered the Big Ben, but it looked like a child’s portion. I can only imagine what the classic breakfast looks like. The coffee was bland tasting. Finally, the crepe my friend ordered tasted off, and they didn’t make it correctly, he ended up only eating half of it. Will not be returning, and I don’t recommend this place to anyone. Will be sticking to broadways.

Restaurant response

Response added on 7 Jan 2026

Hello, We are very sorry to hear about your experience and that your visit did not meet your expectations. The issues you’ve mentioned regarding the service, food quality, and portion sizes do not reflect the standards we strive for. Your comments have been shared with the restaurant management so that appropriate follow-up can be taken with the team. Thank you for taking the time to provide your feedback. – The B&F Team