Ben & Florentine

Ryan Elkin (2 reviews)

15 Mar 2026

Source: Google

2.3

Kitchen did a bad job with the plants and it took very long

Kaitlyn (7 reviews)

28 Feb 2026

Source: Google

2.7

Food was delicious, but the service was terrible. There was zero customer service from the very beginning, the hostess just looked at me and my family and continued to set up a table. We waited even though it wasn't busy, and she only came 5 minites after to place us at the table. Additionally, the food took so long to arrive, we waited 40~ minutes for our food to be served. Our server Cendy handed our food and walked off without asking if we needed anything else. She also didn't come back to know if the food was good and no one gave a refill for the coffee... The food was great, but too bad that their customer service wasn't outstanding. I wouldn't recommend this restaurant!

Restaurant response

Response added on 3 Mar 2026

Hello, Thank you for your feedback. We’re glad you enjoyed the food, but we’re very sorry that the service did not meet your expectations. Your comments will be shared with our team so we can improve the guest experience. – The B&F Team