BBCR.ca

Lotus On The Hill (336 reviews)

16 Apr 2026

Source: Google

5.0

Hidden gem. Great coffee (bagged) and tasteful interior. Glad it was recommended to is as it's not in a place you would normally notice.

Restaurant response

Response added on 16 Apr 2026

Thanks for the review. We are a bit of speak easy. Glad you stopped in, hope to see you again!

Jamil Khoja (84 reviews)

10 Apr 2026

Source: Google

5.0

Been ordering from here for a while - the beans are GREAT and the price is reasonable. Additionally, the customer service is top notch and they will address any issues you have (but pretty likely you won't have any!). These guys stand behind their product and go over and beyond.

Restaurant response

Response added on 16 Apr 2026

Thanks so much Jamil, we truly appreciate your feedback and being able to continue on the coffee adventure with you!

JEAN-MARC BEAUVALET (21 reviews)

29 Mar 2026

Source: Google

5.0

Great coffee, great food and always service with a smile..

jjang9 (2 reviews)

26 Mar 2026

Source: Google

1.0

I had a very disappointing and confusing experience at this cafe today. While every other customer-both before and after our visit —was served hot drinks in proper mugs with handles, my party was the only one given hot coffee and lattes in thin, handle-less glasses (like water glasses). The staff even warned us to be careful because the drinks were hot, yet they specifically chose to serve them in glasses with no handles, which made it nearly impossible to hold. I closely observed other tables, and not a single customer after us received their drink in the same glass we were given. Since the shop clearly had enough mugs for everyone else, I cannot understand why we were singled out with such inconsistent service. Providing safe and standard glassware to all customers should be a basic standard. I urge the management to look into this inconsistent treatment. I also sincerely hope the staff member reflects on what biased thoughts led to this kind of service and takes steps to correct it.

Restaurant response

Response added on 27 Mar 2026

Hello jjang9, Thank you for your feedback. After reviewing your visit, we believe there may be some misunderstanding around the glassware used. The handle-less glass you were served in is a Duralex Picardie café glass, a product that has been widely used in cafés for decades specifically for hot beverages. These are tempered, heat-resistant glasses designed for exactly this purpose and are a standard in many coffee environments. For reference, here is the exact product: https://eightouncecoffee.ca/products/duralex-le-picardie%C2%AE-glass-tumbler-250ml-8-5oz-6-pack We also note from your photo that your table included a Huskee cup as well, which further reflects that multiple serving options were in use at the time. That said, if a handled mug was your preference, our team would have been more than happy to accommodate you immediately had this been brought to our attention during your visit. We always encourage guests to let us know in the moment so we can correct anything right away and ensure a comfortable experience. We take consistency seriously and will review this internally, but we also believe that open communication during a visit is the best way to resolve concerns quickly and effectively. Wishing you all the best, – The BBCR Team

Dominic Ng (40 reviews)

22 Mar 2026

Source: Google

5.0

Love the beans at this place even though I've never physically visited. Online store is great!

Restaurant response

Response added on 22 Mar 2026

Thanks so much Dominic. Appreciate the review. Hope yo see you at the cafe some day!

Dan Messina (48 reviews)

8 Feb 2026

Source: Google

5.0

Best coffee in town, nicest staff, tastiest sandwiches, great atmosphere and amazing selection of gift ideas in store for coffee enthusiasts. Colombian bean is my favorite.

Restaurant response

Response added on 8 Feb 2026

Thanks Dan, appreciate the review and support.