Review summary

What guests say about Bâton Rouge Grillhouse & Bar

The restaurant often receives good comments for attentive service, the atmosphere, and the décor of the new location, with portions generally generous. Many customers like the ribs, burgers, and some well-cooked dishes, but others mention slow service, noise, and inconsistent portion sizes. The negative reviews mostly focus on the consistency of the food, with dishes sometimes overcooked, lukewarm, or poorly prepared.

Summary based on 53 reviews.
4.0
99 evaluations
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Reviews / Ratings for Bâton Rouge Grillhouse & Bar

Photo of Jess L
28 Oct 2026
Source: Google
4.0

Excellent service and atmosphere, but disappointing food. My husband and I visited this location for the first time since they moved. We arrived around 5 PM, and the restaurant wasn’t even busy at the time. The place itself is beautiful, clean, and welcoming, and the service was excellent. Unfortunately, the food was a letdown. We ordered calamari, rigatoni with filet mignon, and seafood linguine. The calamari and dessert were excellent, and my husband’s steak was cooked perfectly. However, both main courses arrived lukewarm, which was disappointing. I expect pasta to be served freshly made and hot, especially when the restaurant isn’t particularly busy. My seafood linguine was extremely salty, to the point that I could barely eat it. I actually enjoy salty food, so that’s saying something! I’ve had this dish at other locations before, so I know how it’s supposed to taste. Our server kindly offered to have it remade, which I appreciated. However, the replacement arrived within five minutes and honestly seemed like the original pasta with extra cream or sauce added. I can’t say for certain, but it was still lukewarm, just as salty, and now overly creamy. The rosée flavour was practically gone, the sauce was noticeably paler, and the pasta was practically swimming in it. Unfortunately, it tasted even worse than the first one. The server checked on us again and offered another dish, but by then I’d lost my appetite. I also felt uncomfortable sending food back a second time. I really wish the kitchen had taken the time to properly remake the dish instead of what appeared to be a quick fix. Considering we arrived early and the restaurant wasn’t busy, I expected much better attention to food quality. Overall, the service was wonderful, and I have no complaints about the staff. However, good service can only make up for so much when the main courses are disappointing. I might give this location another chance eventually, but definitely not anytime soon. If it weren’t for the excellent service, appetizer, and dessert, I honestly wouldn’t consider returning.

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Restaurant response
Response added on 29 Oct 2026
Jess, we’re glad the service, atmosphere, calamari, dessert, and steak made a good impression, but we’re sorry the main dishes fell short on temperature and flavor. That isn’t the level of care we want behind our food, and we’re sorry the attempted fix did not resolve things. Please share the visit details and what went wrong through our feedback form: https://go.momos.com/aWxhv so we can follow up and make this right. - The Bâton Rouge Team
Photo of Brian Singer
28 Oct 2026
Source: Google
1.0

I have been a long time customer and fan of Baton Rouge. Tonight I ordered a full rack of ribs (which is not cheap anymore) through Uber eats,. When I opened my box, instead of seeing a nice rack of ribs, I had 5 separate end pieces. Each of these end pieces had two ribs on it. When I tried to eat them they were very dry and hard. It was disgusting and inedible. I’m not sure what I did to make the person who made my order hate me but I won’t be ordering from this location ever again or coming in person either.

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Restaurant response
Response added on 28 Oct 2026
Brian, we’re truly sorry your order fell so far short, especially after you’ve been a longtime Bâton Rouge fan; receiving food that was not enjoyable or suitable to eat is deeply disappointing. Please share the order date and order number or the name on the order through our feedback form: https://go.momos.com/lqbXN so we can review what happened and work toward making it right. We hope to restore your trust in Bâton Rouge. - The Bâton Rouge Team
Photo of Nima Tahriri
27 Oct 2026
Source: Google
4.7

There is a positive reputation and you feel it.

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Restaurant response
Response added on 27 Oct 2026
Nima, you made our day with this kind review, and we’re so glad the Bâton Rouge experience lived up to its reputation. It’s wonderful to hear that our team’s hard work on the food, service, and atmosphere came through during your visit. We’re grateful for the five stars and your thoughtful words. - The Bâton Rouge Team
Photo of LE N
25 Oct 2026
Source: Google
3.7

Went to the new location and it is a really nice restaurant. Service was very good. The food on the other hand wasn't great. We ordered a chicken and rib combo. Chicken came dry and tough. Very skimpy amount of fries. The one on Decarie is much better with bigger portion of fries. Was very disappointed.

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Restaurant response
Response added on 25 Oct 2026
Le, we're sorry your experience fell short, especially with the meal's preparation and portion size. Please share the date and location of your visit, along with what went wrong, through our feedback form: https://go.momos.com/15zSJ so we can follow up and make things right. We're glad the service made a good impression, and we're sorry the food did not meet the same standard. - The Bâton Rouge Team
Photo of omar Elbacha
23 Oct 2026
Source: Google
2.5

​Deeply disappointed by the lack of care and professionalism ​As a long-time regular customer at Bâton Rouge Pointe-Claire, I am extremely disappointed to share that our recent experience was very disheartening. I booked a table to celebrate my wife’s birthday, and we brought a celebratory cake. Upon arrival, we were informed that the cake could not be served because our party was only 5 people. ​While I understand restaurants have policies, our reservation note clearly stated that we are a party of five, and there was no mention or warning on the website regarding a minimum group size for this rule. When I politely brought this to the manager’s attention, her handling of the situation was unfortunately very dismissive and cold. When I mentioned that I felt compelled to share this feedback in a review, her response was simply, "do whatever you want." ​I expected a much higher standard of customer care, especially from a restaurant we have frequented and supported for so long. On the other hand, our waiter Daniel was extremely nice, apologetic, and professional. Regrettably, due to how dismissively we were treated by the manager on a special occasion, we will not be returning. Very disappointing to have such a person work in the hospitality industry. .

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Restaurant response
Response added on 24 Oct 2026
Omar, we’re truly sorry your wife’s birthday celebration did not receive the thoughtful hospitality you expected after so many years with Bâton Rouge. We’re glad one member of our team showed kindness, but the way the concern was handled left you feeling dismissed, and that is deeply disappointing. Please share your contact information, visit date and location, and what happened through our feedback form: https://go.momos.com/Hg2C1 so the appropriate team can follow up and make this right. - The Bâton Rouge Team
Photo of Wesley Switzman
17 Oct 2026
Source: Google
4.0

I had a very good experience at Bâton Rouge in Pointe-Claire! The overall experience was wonderful, and the atmosphere was pleasant and not too noisy, making it a great place to enjoy a meal. The food was very good, and the service was generally good, with some particularly great service experiences. Overall, the service stood out, and the restaurant provided an enjoyable dining experience. I would recommend Bâton Rouge Pointe-Claire to anyone looking for good food, friendly service, and a comfortable atmosphere.

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Restaurant response
Response added on 17 Oct 2026
Made our day reading this, Wesley! We’re so glad you enjoyed the food, comfortable atmosphere, and the service at our Pointe-Claire location. Thanks for the kind words and 4 stars, what could we do to make your next visit a 5-star experience? We hope to see you again soon! - The Bâton Rouge Team
Photo of Lisa Kathryn Goldenberg
9 Oct 2026
Source: Google
4.3

Went for dinner as a group of 11. The venue was nicely renovated. The restaurant was packed but the noise level was enjoyable. The food was ok and the portion size generous. Our waiter, Tristan; was absolutely fantastic. After a long week, he really made the night enjoyable. He was attentive, funny and made sure that everyone was happy, even the kids. Would definitely go back just to sit in section.

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Restaurant response
Response added on 10 Oct 2026
Lisa, you made our day! It’s wonderful to hear that your group enjoyed the renovated space, lively atmosphere, generous portions, and especially the attentive service that made the evening fun for everyone. We’ll be sure the team hears how much you enjoyed your time with us. Hope to see you back at Bâton Rouge soon! - The Bâton Rouge Team
Photo of Matthew Leinen
25 Sep 2026
Source: Google
3.3

Service from waiter was phenomenal. Asked for my steak rare and received more on the medium/medium well side. Creme brûlé was mediocore and should have been torched much more.Obviously not a coffee spot but the espresso was also extremely below average and watery.

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Restaurant response
Response added on 26 Sep 2026
Hello Matthew Leinen, thank you for taking the time to share your review. We sincerely apologize that your experience did not meet the high standards we strive to provide. Our brand is committed to delivering quality food and exceptional service, ensuring that every guest's needs are met with care in every aspect, from service to presentation to food quality. We truly value your feedback and invite you to reach out to us directly at [email protected] with your contact information, as well as the date and location of your visit. Your input will help us improve, and we would love the opportunity to make things right and provide you with a much better experience on your next visit. Thank you again for sharing your thoughts with us. - Bâton Rouge Grillhouse & Bar Team
Photo of Maurice K
22 Sep 2026
Source: Google
5.0

Best sushi and Japanese food in town

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Restaurant response
Response added on 26 Sep 2026
Thank you for the great comment, Maurice K! We look forward to seeing you again soon - The Bâton Rouge team!
Photo of Kathy Ellement
20 Sep 2026
Source: Google
2.7

Definitely not what it used to be. Visit in April, ordered the Louisiana Salad, which I’ve had many many times over the years…used to be plentiful chicken breast, this time was fatty chicken thighs and not much. No crispy noodles served in salad. Was very disappointed. Gave it another chance last week, ordered the BR Burger. Was way overcooked, very dry and the bun was also burned so they ripped off the part of the bun that was burned and served it to me anyway. No more chances, I’ll not go back. It’s such a shame to see a resto go so far down in quality.

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Restaurant response
Response added on 26 Sep 2026
Hello Kathy Ellement, thank you for reaching out and letting us know about your experience. We are sorry to hear that it was not up to our standards of service. Please email us at [email protected] with the date, time, and location of your visit so we can further address the situation. Thank you so much for reaching out and we look forward to hearing from you. – Bâton Rouge Grillhouse & Bar Team
Photo of Valerie Elbaz
20 Sep 2026
Source: Google
3.7

Beautiful new location. My server was friendly and gracious. However service was especially slow. Too about 35 min to get our food My burger was excellent however the sirloin steak, although cooked exactly the way we wanted it, was very chewy and took forever to chew.

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Restaurant response
Response added on 26 Sep 2026
Thank you for updating us with your comments, we look forward to assisting you in any way we can to find solutions. Please email us at [email protected] with the date time and location of your visit so we can further investigate and foster a better environment for you and all other guests. Thank you again for taking the time and we sincerely apologize for your negative experience. - Bâton Rouge Grillhouse & Bar Team
Photo of Julie Freeman
20 Sep 2026
Source: Google
3.3

I know this is a “meat” restaurant and as such, the non meat options would be limited. However I was invited to a birthday party so I was happy to see two fish dishes. I chose the black cod. It was on the more expensive side ($38) but it sounded good. What a disappointment! A tiny piece of cod, about three baby potatoes and three Brussels sprouts (cut in half so six of pieces of each) and about a tablespoon of salsa. It looked like a kids meal. I finished it while everyone else was just getting going on huge portions of ribs and fries. I was so hungry I had to beg my husband for some of his fries and coleslaw. Then had to order some dessert (which added another $11 to the cost). Honestly, the dish tasted ok but lacked flavour. My husband was disappointed because he liked his food and wants to go back again - but I don’t. Maybe the salmon is better but I’m not inclined to take a chance. Bottom line? Not great for people who don’t eat meat especially for the elevated price. But it could be if they provided a decent portion in line with their meat offerings. And added some real flavour.

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Restaurant response
Response added on 26 Sep 2026
Hello Julie Freeman, thank you for reaching out and letting us know about your experience. We are sorry to hear that it was not up to our standards of service. Please email us at [email protected] with the date, time, and location of your visit so we can further address the situation. Thank you so much for reaching out and we look forward to hearing from you. – Bâton Rouge Grillhouse & Bar Team
Photo of Naghmeh Sheykholeslami
18 Sep 2026
Source: Google
4.7

I absolutely loved the atmosphere at Bâton Rouge! The restaurant is beautifully designed, comfortable, and has a great vibe. The service was excellent — friendly, attentive, and professional throughout our visit. We tried several dishes, and the presentation was beautiful. The food was good overall, although I would give it 4 stars because I felt there was still a little room for improvement in flavor. The ribs, burger, and other dishes all looked very appetizing. Overall, we had a really enjoyable experience and I would definitely come back again

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Restaurant response
Response added on 19 Sep 2026
Hi Naghmeh Sheykholeslami! Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you had such a great time with us. The whole team is excited to read your feedback. We look forward to welcoming you back soon for another amazing experience. See you soon! The Bâton Rouge Grillhouse & Bar Team
Photo of Jennifer Meanwell
12 Sep 2026
Source: Google
3.3

They moved and I have to say I like the new place. We went for lunch so I guess not as busy. Still food was good.

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Restaurant response
Response added on 13 Sep 2026
We are so sorry to hear you had a negative experience dining with us, we would be grateful if you could email us at [email protected] so we can further investigate what went wrong. Thank you so much for taking the time. - Bâton Rouge Grillhouse & Bar Team
Photo of Kosta Ziss
10 Sep 2026
Source: Google
4.7

Lauren took very good care of the two of us. Having been stood up by our couple friends, she managed to turn things around for us. Suggested excellent appetisers and great meal choices. Thank you Lauren. We will be back and rest assured we will ask for you again.

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Restaurant response
Response added on 11 Sep 2026
Hello Kosta Ziss, thank you so much for your great review and 5 star rating. It's always nice to hear that we have provided our guests with the best experience. - Bâton Rouge Grillhouse & Bar Team
Photo of Adam Daviau
6 Sep 2026
Source: Google
5.0

The place was busy and we still got a seat right away and we got our food a lot quicker than expected. Everything was great and we had a great evening. Perfect for business meetings and conversation.

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Restaurant response
Response added on 7 Sep 2026
Hello Adam Daviau, a big thank you for your amazing 5-star review! We’re so happy to hear that you had a great time with us. The entire team is thrilled to read your feedback. We can’t wait to welcome you back for another fantastic experience. See you soon! The Bâton Rouge Grillhouse & Bar Team
Photo of Milanie
5 Sep 2026
Source: Google
5.0

Proper spot menu could use a bit more stuff like back in the day but all in all it was good waiter was pretty good good was good too

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Restaurant response
Response added on 6 Sep 2026
Thank you for the great comment, Milanie! We look forward to seeing you again soon - The Bâton Rouge team!
Photo of Hillbillytc
30 Aug 2026
Source: Google
4.3

The atmosphere is very relaxing the music is in the background where it belongs, you can still talk at the table. The server was very welcoming and knew about allergies. The food was full of flavour and tasty. Lots of GF options

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Restaurant response
Response added on 31 Aug 2026
Hello Hillbillytc, thank you so much for taking the time to leave a review! We're thrilled to hear you had a great experience with us and appreciate your feedback. We're always striving to provide the best possible experience for our guests, and your input helps us continue to improve. If ever you would like to share what we could have done to earn that 5th star, please do not hesitate to write to us at [email protected] We hope to welcome you back soon for another enjoyable visit. Thank you again for your support! The Bâton Rouge Grillhouse & Bar Team
Photo of Janette Cheong
26 Aug 2026
Source: Google
3.7

We had prime roast beef sandwiches, the roast beef was cooked days ago, not fresh taste at all. Mostly we seriously object to sharing our wine and food with numerous amount of flies. We definitely have no intention to going back.

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Restaurant response
Response added on 27 Aug 2026
Hello Janette Cheong, thank you for reaching out and letting us know about your experience. We are sorry to hear that it was not up to our standards of service. Please email us at [email protected] with the date, time, and location of your visit so we can further address the situation. Thank you so much for reaching out and we look forward to hearing from you. – Bâton Rouge Grillhouse & Bar Team
Photo of George Wood
26 Aug 2026
Source: Google
5.0

Our dinners were amazing and our server did a great job.

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Restaurant response
Response added on 26 Aug 2026
Hello George Wood, a big thank you for your amazing 5-star review! We’re so happy to hear that you had a great time with us. The entire team is thrilled to read your feedback. We can’t wait to welcome you back for another fantastic experience. See you soon! The Bâton Rouge Grillhouse & Bar Team
Photo of Karen Wilson
24 Aug 2026
Source: Google
5.0

Very pleased with this restaurant. The food is always cooked to perfection. Takeout is quick.

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Restaurant response
Response added on 25 Aug 2026
Hello Karen Wilson, thank you! We are thrilled to hear that you had an enjoyable time with us and truly appreciate your feedback. We are always striving to provide the best possible experience for our guests, and your comments help us continue to improve. If you would like to share what we could have done to earn that fifth star, please feel free to reach out to us at [email protected]. We hope to welcome you back soon for another enjoyable visit. Thank you again for your support! - Bâton Rouge Grillhouse & Bar Team
Photo of Jeanette Anne Pedlar
13 Aug 2026
Source: Google
4.7

Ribs, stuffed baked potato Brownie. Margarita The restaurant was full, beautiful decor, very comfortable table for five. Thank you ✅

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Restaurant response
Response added on 14 Aug 2026
Hello Jeanette Anne Pedlar, thank you so much for your great review and 5 star rating. It's always nice to hear that we have provided our guests with the best experience. - Bâton Rouge Grillhouse & Bar Team
Photo of katelyn carandang
17 Jul 2026
Source: Google
2.0

My mom went to eat here and the tortilla chips for the spinach dip were cooked in bad/old oil. It tasted absolutely disgusting. She also mentioned how the restaurant smelled like smoke. It wasn’t like that in our visits from before.

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Restaurant response
Response added on 18 Jul 2026
Hello katelyn carandang, thank you for reaching out and letting us know about your experience. We are sorry to hear that it was not up to our standards of service. Please email us at [email protected] with the date, time, and location of your visit so we can further address the situation. Thank you so much for reaching out and we look forward to hearing from you. – Bâton Rouge Grillhouse & Bar Team
Photo of Kent MacDonald
13 Jul 2026
Source: Google
5.0

What a great night. the service, the atmosphere and the food was amazing. Highly recommend.

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Restaurant response
Response added on 14 Jul 2026
Hello Kent MacDonald, a big thank you for your amazing 5-star review! We’re so happy to hear that you had a great time with us. The entire team is thrilled to read your feedback. We can’t wait to welcome you back for another fantastic experience. See you soon! The Bâton Rouge Grillhouse & Bar Team
Photo of Christian
4 Jul 2026
Source: Google
5.0

Charlie was the best waitress! Amazing vibe, super friendly. Made the whole experience honestly. The food was good too, definitely recommend the ribs. But coming back for the service

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Restaurant response
Response added on 5 Jul 2026
Hello Christian, thank you so much for your great review and 5 star rating. It's always nice to hear that we have provided our guests with the best experience. - Bâton Rouge Grillhouse & Bar Team

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Opening hours

Dining room
  • Sunday 11:00 - 23:00
  • Monday 11:00 - 23:00
  • Tuesday 11:00 - 23:00
  • Wednesday 11:00 - 23:00
  • Thursday 11:00 - 23:00
  • Friday 11:00 - 23:00
  • Saturday 11:00 - 23:00

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