Excellent service and atmosphere, but disappointing food. My husband and I visited this location for the first time since they moved. We arrived around 5 PM, and the restaurant wasn’t even busy at the time. The place itself is beautiful, clean, and welcoming, and the service was excellent. Unfortunately, the food was a letdown. We ordered calamari, rigatoni with filet mignon, and seafood linguine. The calamari and dessert were excellent, and my husband’s steak was cooked perfectly. However, both main courses arrived lukewarm, which was disappointing. I expect pasta to be served freshly made and hot, especially when the restaurant isn’t particularly busy. My seafood linguine was extremely salty, to the point that I could barely eat it. I actually enjoy salty food, so that’s saying something! I’ve had this dish at other locations before, so I know how it’s supposed to taste. Our server kindly offered to have it remade, which I appreciated. However, the replacement arrived within five minutes and honestly seemed like the original pasta with extra cream or sauce added. I can’t say for certain, but it was still lukewarm, just as salty, and now overly creamy. The rosée flavour was practically gone, the sauce was noticeably paler, and the pasta was practically swimming in it. Unfortunately, it tasted even worse than the first one. The server checked on us again and offered another dish, but by then I’d lost my appetite. I also felt uncomfortable sending food back a second time. I really wish the kitchen had taken the time to properly remake the dish instead of what appeared to be a quick fix. Considering we arrived early and the restaurant wasn’t busy, I expected much better attention to food quality. Overall, the service was wonderful, and I have no complaints about the staff. However, good service can only make up for so much when the main courses are disappointing. I might give this location another chance eventually, but definitely not anytime soon. If it weren’t for the excellent service, appetizer, and dessert, I honestly wouldn’t consider returning.
What guests say about Bâton Rouge Grillhouse & Bar
The restaurant often receives good comments for attentive service, the atmosphere, and the décor of the new location, with portions generally generous. Many customers like the ribs, burgers, and some well-cooked dishes, but others mention slow service, noise, and inconsistent portion sizes. The negative reviews mostly focus on the consistency of the food, with dishes sometimes overcooked, lukewarm, or poorly prepared.
Reviews / Ratings for Bâton Rouge Grillhouse & Bar
I have been a long time customer and fan of Baton Rouge. Tonight I ordered a full rack of ribs (which is not cheap anymore) through Uber eats,. When I opened my box, instead of seeing a nice rack of ribs, I had 5 separate end pieces. Each of these end pieces had two ribs on it. When I tried to eat them they were very dry and hard. It was disgusting and inedible. I’m not sure what I did to make the person who made my order hate me but I won’t be ordering from this location ever again or coming in person either.
There is a positive reputation and you feel it.
Went to the new location and it is a really nice restaurant. Service was very good. The food on the other hand wasn't great. We ordered a chicken and rib combo. Chicken came dry and tough. Very skimpy amount of fries. The one on Decarie is much better with bigger portion of fries. Was very disappointed.
Deeply disappointed by the lack of care and professionalism As a long-time regular customer at Bâton Rouge Pointe-Claire, I am extremely disappointed to share that our recent experience was very disheartening. I booked a table to celebrate my wife’s birthday, and we brought a celebratory cake. Upon arrival, we were informed that the cake could not be served because our party was only 5 people. While I understand restaurants have policies, our reservation note clearly stated that we are a party of five, and there was no mention or warning on the website regarding a minimum group size for this rule. When I politely brought this to the manager’s attention, her handling of the situation was unfortunately very dismissive and cold. When I mentioned that I felt compelled to share this feedback in a review, her response was simply, "do whatever you want." I expected a much higher standard of customer care, especially from a restaurant we have frequented and supported for so long. On the other hand, our waiter Daniel was extremely nice, apologetic, and professional. Regrettably, due to how dismissively we were treated by the manager on a special occasion, we will not be returning. Very disappointing to have such a person work in the hospitality industry. .
I had a very good experience at Bâton Rouge in Pointe-Claire! The overall experience was wonderful, and the atmosphere was pleasant and not too noisy, making it a great place to enjoy a meal. The food was very good, and the service was generally good, with some particularly great service experiences. Overall, the service stood out, and the restaurant provided an enjoyable dining experience. I would recommend Bâton Rouge Pointe-Claire to anyone looking for good food, friendly service, and a comfortable atmosphere.
Went for dinner as a group of 11. The venue was nicely renovated. The restaurant was packed but the noise level was enjoyable. The food was ok and the portion size generous. Our waiter, Tristan; was absolutely fantastic. After a long week, he really made the night enjoyable. He was attentive, funny and made sure that everyone was happy, even the kids. Would definitely go back just to sit in section.
Service from waiter was phenomenal. Asked for my steak rare and received more on the medium/medium well side. Creme brûlé was mediocore and should have been torched much more.Obviously not a coffee spot but the espresso was also extremely below average and watery.
Best sushi and Japanese food in town
Definitely not what it used to be. Visit in April, ordered the Louisiana Salad, which I’ve had many many times over the years…used to be plentiful chicken breast, this time was fatty chicken thighs and not much. No crispy noodles served in salad. Was very disappointed. Gave it another chance last week, ordered the BR Burger. Was way overcooked, very dry and the bun was also burned so they ripped off the part of the bun that was burned and served it to me anyway. No more chances, I’ll not go back. It’s such a shame to see a resto go so far down in quality.
Beautiful new location. My server was friendly and gracious. However service was especially slow. Too about 35 min to get our food My burger was excellent however the sirloin steak, although cooked exactly the way we wanted it, was very chewy and took forever to chew.
I know this is a “meat” restaurant and as such, the non meat options would be limited. However I was invited to a birthday party so I was happy to see two fish dishes. I chose the black cod. It was on the more expensive side ($38) but it sounded good. What a disappointment! A tiny piece of cod, about three baby potatoes and three Brussels sprouts (cut in half so six of pieces of each) and about a tablespoon of salsa. It looked like a kids meal. I finished it while everyone else was just getting going on huge portions of ribs and fries. I was so hungry I had to beg my husband for some of his fries and coleslaw. Then had to order some dessert (which added another $11 to the cost). Honestly, the dish tasted ok but lacked flavour. My husband was disappointed because he liked his food and wants to go back again - but I don’t. Maybe the salmon is better but I’m not inclined to take a chance. Bottom line? Not great for people who don’t eat meat especially for the elevated price. But it could be if they provided a decent portion in line with their meat offerings. And added some real flavour.
I absolutely loved the atmosphere at Bâton Rouge! The restaurant is beautifully designed, comfortable, and has a great vibe. The service was excellent — friendly, attentive, and professional throughout our visit. We tried several dishes, and the presentation was beautiful. The food was good overall, although I would give it 4 stars because I felt there was still a little room for improvement in flavor. The ribs, burger, and other dishes all looked very appetizing. Overall, we had a really enjoyable experience and I would definitely come back again
They moved and I have to say I like the new place. We went for lunch so I guess not as busy. Still food was good.
Lauren took very good care of the two of us. Having been stood up by our couple friends, she managed to turn things around for us. Suggested excellent appetisers and great meal choices. Thank you Lauren. We will be back and rest assured we will ask for you again.
The place was busy and we still got a seat right away and we got our food a lot quicker than expected. Everything was great and we had a great evening. Perfect for business meetings and conversation.
Proper spot menu could use a bit more stuff like back in the day but all in all it was good waiter was pretty good good was good too
The atmosphere is very relaxing the music is in the background where it belongs, you can still talk at the table. The server was very welcoming and knew about allergies. The food was full of flavour and tasty. Lots of GF options
We had prime roast beef sandwiches, the roast beef was cooked days ago, not fresh taste at all. Mostly we seriously object to sharing our wine and food with numerous amount of flies. We definitely have no intention to going back.
Our dinners were amazing and our server did a great job.
Very pleased with this restaurant. The food is always cooked to perfection. Takeout is quick.
Ribs, stuffed baked potato Brownie. Margarita The restaurant was full, beautiful decor, very comfortable table for five. Thank you ✅
My mom went to eat here and the tortilla chips for the spinach dip were cooked in bad/old oil. It tasted absolutely disgusting. She also mentioned how the restaurant smelled like smoke. It wasn’t like that in our visits from before.
What a great night. the service, the atmosphere and the food was amazing. Highly recommend.
Charlie was the best waitress! Amazing vibe, super friendly. Made the whole experience honestly. The food was good too, definitely recommend the ribs. But coming back for the service
Reviews are also available in French.
See reviews in FrenchAdd a review
Share your experience in seconds.
Opening hours
- Sunday 11:00 - 23:00
- Monday 11:00 - 23:00
- Tuesday 11:00 - 23:00
- Wednesday 11:00 - 23:00
- Thursday 11:00 - 23:00
- Friday 11:00 - 23:00
- Saturday 11:00 - 23:00
Features
Missing information?
Help us improve this restaurant profile.
Update the profile