Review summary

What guests say about A&W Canada

Reviews of this A&W in Montreal are very mixed. Many customers find the staff kind, quick, and courteous, and a few say they really liked the food and service, especially at certain times of day or night. On the other hand, many comments mention long waits, incorrect orders, inconsistent service, and a place that can sometimes be dirty or poorly maintained, especially the washrooms. If you're in a hurry or sensitive to cleanliness, it could be a risk; otherwise, the experience seems to depend a lot on the shift and the team on duty.

Summary based on 39 reviews.
3.2
57 evaluations
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Reviews / Ratings for A&W Canada

Photo of Common Sense
3 Nov 2026
Source: Google
1.0

Worse AnW I have ever been at.. Owner should a shamed.. Hirr more workers. THE WORLD HAS BECOME A AWFULL PLACE.

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Logo of A&W Canada
Restaurant response
Response added on 4 Nov 2026
We sincerely apologize for the one-star experience. Please email us at [email protected] with more details so we can follow up with you directly.
Photo of Cristal Hines
27 Oct 2026
Source: Google
1.0

I went to the gas station across from this A&W and was directed here to use the washroom. When I asked, the first employee explained that the door was locked and she needed to ask her manager. I completely respected that and waited. The manager then came out with an unbelievably condescending tone and attitude, telling me she would not open the door and that she did not care how badly I needed to use the washroom. I was shocked by how dismissive and disrespectful she was over a basic request. What made this even worse was that she then started ignoring both me and my friend. Being spoken to that way and then treated as though we weren’t even standing there was humiliating and infuriating. Another employee ended up having to call someone at the other gas station to try to help. I genuinely felt bad for the person trying to assist us, who looked visibly upset that they couldn’t resolve the situation. I could have accepted an explanation about washroom access. What I cannot accept is being met with contempt, spoken down to, and deliberately ignored. There was absolutely no reason to handle the situation with such a disgusting attitude. Management needs to take a serious look at how people are treated at this location. Basic courtesy and human decency should never be too much to ask.

Logo of A&W Canada
Restaurant response
Response added on 28 Oct 2026
We are sorry to hear that you had a negative experience at our A&W restaurant. Unfortunately, according to our internal policies, our restrooms are not accessible between 10 PM and 6 AM. Again, we apologize for the inconvenience.
Photo of Francois Grenier
17 Oct 2026
Source: Google
5.0

Good buddy burgers and friendly staff. Yes sir!

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Logo of A&W Canada
Restaurant response
Response added on 19 Oct 2026
We're so glad you enjoyed your visit! Thank you for taking the time to leave us a review.
Photo of Matt Martin
30 Sep 2026
Source: Google
1.0

Breakfast was gross, eggs were over cooked barely edible.. sausage taste funny, bacon was like rubber and bread was not toasted.. 2 breakfasts for 37 dollars that were absolute garbage 🗑 and that's exactly where it went the garbage ... what a waste

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Photo of SAm Ghotra
20 Sep 2026
Source: Google
1.0

Poor staff in night time they closed the door and Dont want to see customer

Photo of Bela Stien
19 Sep 2026
Source: Google
5.0

First time trying breakfast from A&W and I really enjoyed it. I got a Bacon & Egger with a hash brown and coffee. The sandwich was warm and filling and the hash brown had a really nice crunch. Coffee was fresh and hot too. Great experience overall.

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Photo of Vaibhav Vaibhav
10 Sep 2026
Source: Google
1.0

They gave us a burger without patty and refused to change it. Even when they knew english they refused to speak when they found out they were wrong.

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Cooking
Atmosphere
Logo of A&W Canada
Restaurant response
Response added on 11 Sep 2026
We sincerely apologize for the one-star experience. Please email us at [email protected] with more details so we can follow up with you directly.
Photo of neil manek
9 Sep 2026
Source: Google
3.0

clean location but insanely slow and awkward service

Logo of A&W Canada
Restaurant response
Response added on 11 Sep 2026
Thank you for your review! We appreciate you taking the time to share your feedback with us.
Photo of L Rahman Numan
4 Sep 2026
Source: Google
5.0

Staffs behavior is very bad

Logo of A&W Canada
Restaurant response
Response added on 11 Sep 2026
Thank you for your review! We appreciate you taking the time to share your feedback with us.
Photo of Nevin Eldho
24 Aug 2026
Source: Google
5.0

Arphuu the great guy working over there noce service by every staff so polite

Service
Photo of O S
12 Aug 2026
Source: Google
5.0

Rosi and Jean Marc did a great job !

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Photo of Diana Castro (Didi)
12 Aug 2026
Source: Google
5.0

Rosie was such a sweet and patient server 10/10 service

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Photo of Jenny Prekob
28 Jun 2026
Source: Google
1.0

smelly bathroom. cold fried. and no ketchup. outrageous.

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Photo of Eduardo Santibañez
3 Jun 2026
Source: Google
2.3

Just when you are in hurry

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Photo of Sourav Muradiya
28 May 2026
Source: Google
1.0

Zero Customer service in night time

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Atmosphere
Photo of Eve Casgrain
22 May 2026
Source: Google
5.0

I love with a&w always fun staff;)

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Photo of Shivam Samania
7 May 2026
Source: Google
1.0

Always send wrong order on uber.

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Logo of A&W Canada
Restaurant response
Response added on 7 May 2026
We sincerely apologize for the one-star experience. We checked our Uber orders and couldn't find your name in the customer list. Could you please tell us when you placed your order? Thank you for taking the time to contact us.
Photo of Patrick Quine
3 May 2026
Source: Google
4.7

This location deserves a good review. It’s a smaller location and it’s often a bit low on staff, but the staff are good guys and the food is well prepared and usually really fast.

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Photo of Bruce technology
27 Apr 2026
Source: Google
1.0

Avoid this place also why they claim they do mobile order yet its always not available understaffed and subpar quality

Photo of Cynthia Noftell
20 Apr 2026
Source: Google
2.0

If you’ve never been here, now you have. It’s a restaurant that’s so common in Canada. At my age it’s hard to say I like fast food but they had a janitors closet you can’t find at other chains. Don’t look for the employees. Since they produce specific foods they don’t like their identity being shared with anyone. It’s not the best look for them to have to introduce themselves. Shout out to Tim the drive through inspector… 12 vials later and he breeded an extremely distinct individual. Will be back once my canker sores allow me to drink carbonated drinks… their root beer is something I’ve had before. Not sure where, but let’s just keep that story for another review. I will be back! Thanks again for swift service.

Photo of El Humo
17 Apr 2026
Source: Google
5.0

The lady working weekday mornings is super nice and everything is always good

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Photo of Alex Paradis
11 Apr 2026
Source: Google
2.0

Restaurant is small and even if we were 3 people ordering it took forever. I ordered the onion rings but i got the fries and didnt even bother telling them since i didn't want to wait another 10min. Food was ok. It was cold but the food was well put together I must say.

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Photo of Jay Doiron
8 Feb 2026
Source: Google
3.7

Stopped in for breakfast a few times over the week while I was working in the area. The food was consistent and the coffee isn't too bad either. This location is beside a gas station, there are a fee tables and bench along the window but it's not very big. It was relatively clean from what I seen.

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Photo of gabriel ct
8 Feb 2026
Source: Google
5.0

friendly staff & quick service

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

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